Summary
Overview
Work History
Education
Skills
Entrepreneurial Experience
Board Memberships
Awards Licenses Certifications
Timeline
Generic

DR. JACQUELINE V. MAYFIELD

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Summary

Dedicated Implementation Director with a proven ability to pioneer innovative solutions that drive organizational advancement. Over a decade of leadership in operations management, financial services, recruitment, and patient advocacy, consistently optimizing practices for regulatory adherence and operational excellence. Ability to manage large, cross-functional teams and adept at managing project budgets efficiently. Successfully devised strategies in corporate, non-profit, and entrepreneurial environments. Proficient in leveraging social media platforms, Zoom, and Google Workspace (G-Suite) to facilitate seamless collaboration and communication.

Overview

16
16
years of professional experience

Work History

Director of Patient Experience & Advocacy

Healthcare Business Solutions
01.2013 - Current
  • Advocate for and facilitate patient care conferences with multi-disciplinary teams, assessing care plans to enhance the overall patient experience by 85%.
  • Manage the Department of Human Services' annual redetermination process and appeal documentation to meet deadlines, achieving a 100% reduction in incompletions.
  • Provide comprehensive project plans to senior leadership and key stakeholders to improve clinical workflows, data integration, and patient satisfaction by 95%.

Doctoral Project Consultant

Abington-Jefferson Hospital
01.2018 - 01.2020
  • Incorporated feedback from clients and stakeholders to refine project strategies, ensuring alignment with their expectations.
  • Collaborated with executive interdisciplinary healthcare teams to optimize patient care plans, resulting in improved patient satisfaction scores.
  • Developed and implemented interviewing processes to achieve consistent and structured approach.

Career Development Supervisor

Management Training Corporation
01.2008 - 01.2017
  • Led a team of Career Development Instructors to achieve 100% compliance with Department of Labor regulations.
  • Designed and implemented a healthcare mentorship program, aligning 360 students with 88 employees. This initiative resulted in a remarkable 90% increase in student retention rates.
  • Achieved a 98% increase in enrollment while delivering orientation and essential training to over 9,000 EMT, nursing, medical assistant, and paramedic students.

Education

Doctorate in Healthcare Administration (DHA) -

Capella University
Minneapolis, MN
12.2019

MBA with specialization in Healthcare Management -

Drexel University
Philadelphia, PA
05.2015

BA Organizational Management -

Eastern College
St. Davids, PA
12.1998

Skills

  • Business Development
  • Program Management
  • Strategic Planning
  • Process Improvements
  • Contract Negotiation
  • Financial Management

Entrepreneurial Experience

President & CEO, Where is Your Money, Inc., 17 years 

  • Experienced leader in financial education and literacy, having established a non-profit corporation to empower over 1,000 families in debt management and healthcare expense control. Author of two acclaimed money management books: "Where is Your $$$" and "Steps Over into Wealth." Collaborated with the Department of Labor, Community College of Philadelphia, and Eastern University to conduct impactful financial awareness workshops and conferences.

Owner - Business Development and Sales, Jackie's Traveling Boutique, LLC, 17 years

  • Founded and managed a fashion jewelry and accessories company, driving innovation through the implementation of an advanced online shopping system. Provided strategic guidance and mentorship to 30 emerging business owners, resulting in a substantial 300% increase in revenue. Demonstrated strong leadership by overseeing all aspects of business operations and finances, leading to a consistent monthly sales growth of 20%.

Director of Ministries, Impacting Your World Ministries, Inc., 5 years

  • Directed a team of four directors within a non-profit organization spanning multiple locations, oversaw 2,000+ members, and managed a $1M budget. Spearheaded recruitment efforts for leadership positions across 10 departments, fostered cohesive team dynamics through proactive communication and targeted team-building initiatives. Effectively led cross-functional team meetings, strategized projects and initiatives that resulted in a quarterly increase in membership of 2%.

Marketing Manager, Fleet Credit Card Services, 11 years

  • Managed the implementation of the monthly non-contractual repricing credit card programs, resulting in approximately $35 MM in annual revenue generation. Executed a process for providing a daily payment systems report, leading to a 60% annual savings, surpassing statistical performance measures and enhancing customer satisfaction. Met deadlines with cross-functional teams to deliver innovative credit card products.

Board Memberships

  • Co-Chair of Public Policy & Advocacy for National Association of Health Services Executives (NAHSE)
  • Board Member Emeritus and Director of Finance for People Empowerment and Community Enterprises (P.E.A.C.E.)
  • Executive Board Member and Director of Ministerial Association of Impacting Your World Ministries, Inc.
  • Board Member and Treasurer of the African American Female Entrepreneurs Alliance (AAFEA)
  • President of Philadelphia School District's Home and School Association

Awards Licenses Certifications

  • Department of Labor's Project Manager's Award for Excellence
  • Recipient of NAHSE's David L. Rayon Scholarship Award
  • Life Insurance Licensed, Registered Representative (Investment Specialist) and Senior Health Certified

Timeline

Doctoral Project Consultant

Abington-Jefferson Hospital
01.2018 - 01.2020

Director of Patient Experience & Advocacy

Healthcare Business Solutions
01.2013 - Current

Career Development Supervisor

Management Training Corporation
01.2008 - 01.2017

Doctorate in Healthcare Administration (DHA) -

Capella University

MBA with specialization in Healthcare Management -

Drexel University

BA Organizational Management -

Eastern College
DR. JACQUELINE V. MAYFIELD