Dr. James E Thorpe
Garner,NC
Summary
My primary objective is to provide a safe and nurturing learning environment that encourages student growth and development. I aim to facilitate engaging and challenging instruction that fosters a love for learning, critical thinking, and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Regional Transport Officer
North Carolina Department of Public Safety's Transportation Unit
2024 - Current
- Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
- Promoted a culture of continuous improvement among transport staff through regular feedback sessions and open dialogue forums.
- Implemented cost-saving measures by negotiating contracts with suppliers and vendors, securing competitive rates for services.
- Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
Correctional Sergeant
North Carolina Prision
2020 - 05.2024
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
Correctional Officer
North Carolina Prision
2016 - 01.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Supervisor
Xerox
08.2013 - 01.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Bachelor of Arts - Sociology Criminal Justice
Shaw University
Raleigh, NCM.D. - M. Ed Management
Strayer University
Raleigh, NCMaster of Arts - Divinity
Shaw University
Raleigh, NCPh.D. - Doctoral Degree
Liberty University
Lynchburg, VASkills
- Transportation regulations
- Route planning
- Driver supervision
- Vehicle maintenance
- Data entry
- Active listening
- Critical thinking
- Time management
- Goal oriented
- Relationship building
- Decision-making
- Persuasion techniques
- Multitasking and organization
- Verbal and written communication
Accomplishments
United Way Volunteer Certificate
Longevity Award
Community Service
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Xerox
08.2013 - 01.2015
Regional Transport Officer
North Carolina Department of Public Safety's Transportation Unit
2024 - Current
Correctional Sergeant
North Carolina Prision
2020 - 05.2024
Correctional Officer
North Carolina Prision
2016 - 01.2020
Bachelor of Arts - Sociology Criminal Justice
Shaw University
M.D. - M. Ed Management
Strayer University
Master of Arts - Divinity
Shaw University
Ph.D. - Doctoral Degree
Liberty University
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