Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dr. Jason Thompson

Fairfax,VA

Summary

Experienced Airport/Airline operations manager with a proven track record of effectively managing operations and ensuring safety and security. Skilled in overseeing day-to-day activities, coordinating resources, and responding to emergencies. Proficient in enforcing policies and procedures to maintain order and compliance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Airport Operations Duty Manager

Metropolitan Washington Airport Authority
Washi, DC
08.2018 - Current
  • Executed plans to enhance client satisfaction.
  • Monitored compliance with health and safety regulations across premises
  • Handled and mitigated customer concerns quickly, achieving effective resolutions.
  • Conducted orientation sessions covering company policies
  • Monitored performance of staff members, offering advice where appropriate.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Regularly evaluated the condition of equipment and facilities to pinpoint necessary repairs
  • Directed corrective measures for procedural non-compliance
  • Cultivated a supportive and engaging environment for team members.

Operations Manager

Jetstreamgs
Charlotte, NC
04.2019 - 08.2019
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Station Manager

VIA Airlines
Charlotte, NC
07.2014 - 04.2019
  • Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
  • Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
  • Monitored employee attendance records and ensured shift coverage for 24-hour operations.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Resolved customer complaints in a timely manner while providing excellent customer service skills.
  • Analyzed financial reports to identify areas of cost savings or increased efficiency.
  • Prepared monthly sales forecasts based on past trends and current market conditions.
  • Implemented new technologies into existing processes to improve operational efficiencies.

Airport Operations Agent

Dallas Fort Worth Airport Board
DFW, TX
02.2009 - 07.2013
  • Coordinated with other departments for efficient operations at the airport terminal.
  • Performed security checks on and around the airfield.
  • Responded promptly to emergency situations or incidents on the airfield
  • Ensured compliance with aviation regulations and procedures concerning air carrier operations.
  • Prepared daily reports regarding operational issues encountered on the airfield.
  • Provided assistance in resolving conflicts between contracted employees and companies.
  • Conducted regular maintenance checks on ground support vehicles and equipment used in airport operations.
  • Coordinated with airlines' personnel for smooth functioning of flight operations activities.
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Protected team members and other staff from harm with diligent enforcement of safety and security measures.

Education

Doctor of Chiropractic - Chiropractic

Sherman College of Chiropractic
Spartanburg, SC
06-2018

Bachelor of Science - Professional Aeronautics

Embry-Riddle Aeronautical University
Daytona Beach, FL
12-2002

Skills

  • Operations Management
  • Employee Development
  • Performance Management
  • Customer Service
  • Health and safety compliance
  • Written and oral communication
  • Operational Efficiency
  • Financial Acumen
  • Customer Communication
  • Project Coordination
  • Emergency management strategy
  • Shift Scheduling
  • Staff Scheduling
  • Verbal and written communication
  • Staff Training and Development
  • Team building expertise
  • Regulatory Compliance
  • Strong leadership

Certification

  • NIMS
  • CPR

References

References available upon request.

Timeline

Operations Manager

Jetstreamgs
04.2019 - 08.2019

Airport Operations Duty Manager

Metropolitan Washington Airport Authority
08.2018 - Current

Station Manager

VIA Airlines
07.2014 - 04.2019

Airport Operations Agent

Dallas Fort Worth Airport Board
02.2009 - 07.2013

Doctor of Chiropractic - Chiropractic

Sherman College of Chiropractic

Bachelor of Science - Professional Aeronautics

Embry-Riddle Aeronautical University

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Dr. Jason Thompson