Dr. Jazmine Highsmith
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Director of Academics
Houston Christian University Athletics
06.2021 - Current
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities for student-athletes.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Supervised student grades for eligibility requirements.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
Human Resources Supervisor
Goodwill Industries Of Houston
09.2019 - 06.2021
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed succession plans and promotion paths for staff.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Oversaw hiring, staffing, and labor law compliance.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Employee Relations Supervisor
Goodwill Industries Of Houston
04.2018 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior Employee Relations Specialist
Goodwill Industries Of Houston
05.2017 - 04.2018
- Implemented team feedback to recommend corrective action to senior leadership.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Promoted harmonious working climate to boost morale and productivity.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Participated in labor-management meetings to discuss labor issues.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Skilled at working independently and collaboratively in a team environment.
Employee Relations Specialist
Goodwill Industries Of Houston
11.2015 - 05.2017
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Staffing Specialist
Goodwill Industries Of Houston
11.2014 - 11.2015
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Advertised job opportunities on social media platforms and job boards.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Hired employees and initiated new hire paperwork process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
Human Resources Specialist
Ft. Bend Independent School District
05.2014 - 11.2014
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Doctor of Education - Sports Management
Northcentral University
San Diego, CA11.2019
MBA -
Saint Leo University
Saint Leo, FL03.2012
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
Tampa, FL08.2009
Skills
- Personnel Management
- Planning and Coordination
- Conflict Resolution
- Interpersonal Communication
- Flexible and Adaptable
- Analytical and Critical Thinking
- Leadership Development
- Succession Planning
- Compliance
- Recruitment Strategies
- Report Preparation
- Procedure Compliance
- Employee Investigations
Timeline
Director of Academics
Houston Christian University Athletics
06.2021 - Current
Human Resources Supervisor
Goodwill Industries Of Houston
09.2019 - 06.2021
Employee Relations Supervisor
Goodwill Industries Of Houston
04.2018 - 09.2019
Senior Employee Relations Specialist
Goodwill Industries Of Houston
05.2017 - 04.2018
Employee Relations Specialist
Goodwill Industries Of Houston
11.2015 - 05.2017
Staffing Specialist
Goodwill Industries Of Houston
11.2014 - 11.2015
Human Resources Specialist
Ft. Bend Independent School District
05.2014 - 11.2014
Doctor of Education - Sports Management
Northcentral University
MBA -
Saint Leo University
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
Similar Profiles
KAMRYN WILLIAMSKAMRYN WILLIAMS
Student Assistant at Houston Christian University Athletics DepartmentStudent Assistant at Houston Christian University Athletics Department
Abby ChristophersonAbby Christopherson
Sideline Reporter at University of Houston AthleticsSideline Reporter at University of Houston Athletics
Ixzel AmadorIxzel Amador
Front Desk Receptionist at University Of St. Thomas-houston AthleticsFront Desk Receptionist at University Of St. Thomas-houston Athletics