An educator for over 17 years. I have comprehensive experience with teaching, course design, managing large teams, digital initiatives, change leadership, and program development. I am efficient, innovative, and have an eye for detail. I harness change for good.
Hi, I’m
Dr. Jenny Billings
Department & Division Chair
Concord,NC
Summary
Overview
11
years of professional experience
9
years of post-secondary education
Work History
Rowan-Cabarrus Community College, Concord, North Carolina
Department & Division Chair
2012.07 - Current (12 years & 2 months)
Job overview
- Built a collaborative team of 50+ faculty and teaching assistants dedicated to joint attainment of department goals.
- Planned and executed professional development sessions for department faculty and staff.
- Reinforced and maintained culture of high achievement by focusing on discipline as opportunity for learning, growth and community-building.
- Observed, coached and mentored department faculty and teaching assistants.
- Managed financial, operational and human resources to optimize departmental performance.
- Scheduled and staffed 500 sections per year.
- Taught 12 - 15 English sections per year.
- Designed and guided 3 digital student initiatives focused around student success.
- Oversaw the General Education Courses (GEC) at the College and created their assignment assessment plans.
U-Haul Moving & Storage, Concord, North Carolina
Team Instructor/Senior Agent
2021.03 - Current (3 years & 6 months)
Job overview
- Implemented process improvements in areas that were underperforming.
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Supervised team of 30, providing exceptional coaching and mentoring.
- Verified and improved quality standards by analyzing customer service metrics.
- Adopted customer feedback in process and system improvement initiatives.
- Monitored calls to assess agent skill and quality.
- Developed and implemented training materials for different settings.
Cengage, Concord, North Carolina
Faculty Partner
2013.09 - Current (11 years)
Job overview
- Introduced faculty and staff to digital products, sparking interest.
- Maintained customer interest throughout the adoption process.
- Led, facilitated, and hosted national webinars.
- Influenced direct sales and customer service experiences.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Successfully communicated with entities inside and outside of Rowan-Cabarrus and Cengage.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
Education
Wingate University Charlotte, North Carolina
DOCTOR OF EDUCATION (Ed.D.) from The Graduate School of Higher Ed. Exec. Leadership
2014.07 - 2017.12 (3 years & 5 months)
University Overview
Queens University of Charlotte Charlotte, North Carolina
MASTER OF FINE ARTS (MFA) from The Dept. of Creative Writing (Poetry)
2008.05 - 2010.05 (2 years)
University Overview
Wake Forest University Winston-Salem, North Carolina
Bachelor of Arts from The Dept. of English
2002.08 - 2006.05 (3 years & 9 months)
University Overview
Skills
Student records management
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Quote
If you can dream it, you can do it.
Timeline
Team Instructor/Senior Agent
U-Haul Moving & Storage
2021.03 - Current (3 years & 6 months)
Wingate University
DOCTOR OF EDUCATION (Ed.D.) from The Graduate School of Higher Ed. Exec. Leadership
2014.07 - 2017.12 (3 years & 5 months)
Faculty Partner
Cengage
2013.09 - Current (11 years)
Department & Division Chair
Rowan-Cabarrus Community College
2012.07 - Current (12 years & 2 months)
Queens University of Charlotte
MASTER OF FINE ARTS (MFA) from The Dept. of Creative Writing (Poetry)
2008.05 - 2010.05 (2 years)
Wake Forest University
Bachelor of Arts from The Dept. of English
2002.08 - 2006.05 (3 years & 9 months)
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