Julian Hunt, Pharm.D.

• Communicate and build relationships with stakeholders, such as MDs, PCPs, Specialists, hospital systems, nurses, insurers, patients, and caregivers
• Provide excellent customer service to promote NPS score by assisting customers with medical related issues and providing healthcare counseling
• Collaborate with support and operational management to identify and implement areas for process and tool improvements for systems and software
• Educate patients and caregivers in easy to understand language on medication safety and adherence
• Perform regulatory checks to ensure compliance with HIPAA and all other applicable federal and state laws and regulations
• Team leader for escalated, time sensitive orders for the Pittsburgh business unit

• Develop program curriculum and training in conjunction with lead consultant
• Conduct manuscript review and evaluate effectiveness of written delivery
• Provide copy and line editing services to book publishing clients
• Format interior design of books for print and electronic distribution
• Create written technical materials, such as PowerPoint presentations, provider and user manuals, appendices, etc.
• Produce, analyze, and track financial reports for tax purposes
• Coordinate with accountant on tax preparation and fiscal business planning and management
  

• Conducted clinical research to assist managers, pharmacists, and technicians in the coverage request process

• Rendered coverage determinations decisions by evaluating physician requests for prior authorization or appeals against medical policy through the Utilization Review system
• Updated the system records appropriately to ensure claims are properly routed and paid

• Supervised and trained pharmacy technicians, quadrupled staff size successfully
• Spearheaded strategic collaborative initiative which boosted staff productivity, resulting in the department's first positive ROI
• Managed daily operations of team to ensure applicable turnaround times and team goals were met or exceeded
  
• Integrated conflict resolution principles to improve customer service and decrease customer complaints
  
• Collaborated with Operations, Training & Development, and Product Teams to solve internal issues and enhance workflow, defined metrics
  
• Maintained timelines to meet tight client deadlines
• Provided phone coverage for escalated calls in accordance with call center policies and procedures

• Trained and championed new software to Operations staff
• Trained licensed pharmacists nationwide on properly completing Medicare Part D clinical reviews & appeals; including prior authorizations/appeals, MD calls, drug interactions, and side effects; performed clinical research
• Developed and managed training initiatives for the Clinical Medicare D department to settle compliance and escalated concerns and issues
  
• Collaborated with the curriculum design team to develop manuals, quick reference job aids, PowerPoint presentations, and other training support materials for Software Release and New Hire Trainings