Dr. Kellie Martin
Chicago,IL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in Diversity, Equity & Inclusion, Performance Coaching, and L&D and Training framework..
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Blue Alley Tour Management
2023.03 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful operational strategies and policy implementation to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency to increase revenue by 10%.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements.
- Oversaw successful operational strategies and policy implementation to drive organizational growth and productivity.
- Directing manager of cross-regional remote teams
Director of Special Projects
Republic Charter Schools
2021.10 - 2022.11
- Evaluated company documentation to verify alignment with board requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Facilitated equitable compensation audit that resulted in pay by 5% for all employees.
- Managed cross-functional projects for multiple teams between two states.
Senior Operations Associate
Wesley Financial Group
2019.07 - 2021.10
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Created SOPs and KPI metrics to track and manage employee progression for operations in two states.
- Built relationships with external stakeholders to establish seamless operations.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Collaborated with other departments to establish seamless implementation of operational processes and procedures.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Created and managed project plans, timelines, and budgets.
- Increased internal promotions by 3% and increased retention over six months.
Partner Relationship Manager
Idemia
2018.09 - 2019.07
- Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.
- Built relationships with customers and community to establish long-term business growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with new and existing clients through effective communication and exemplary interpersonal skills.
- Created and facilitated cross-training of existing employees to maximize team agility and performance.
- Created and facilitated coaching initiative that increased performance and productivity by 10% over two quarters, managed new hires' onboarding, and used data analytics to drive business improvements.
Marketing Manager
Wyndham Vacation Ownership
2014.02 - 2018.09
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies for launches, rebranding campaigns, and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Recruited and hired capable team members to add value and diverse skill sets to marketing department.
- Managed remote team of 6-13 people for record-breaking revenue increases from 2016-2018.
Education
Doctor of Business Administration - Business Administration
Trevecca Nazarene University
Nashville, TN05.2023
Master of Arts - Organizational Leadership
Lipscomb University
Nashville, TN05.2020
Bachelor of Arts - Interdisciplinary Studies
Governors State University
Park Forest, IL05.2005
Skills
- Infrastructure Change
- Develop Policies
- Organizational Structuring
- Strategic Vision
- Culture Transformation
- Process Improvement
- Process Development and Streamlining
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Business Policies and Procedures
- Leadership Training
Certification
- Diversity, Equity, and Inclusion, Muma School of Business
- Performance Coaching, Lipscomb University
Timeline
Director of Operations
Blue Alley Tour Management
2023.03 - Current
Director of Special Projects
Republic Charter Schools
2021.10 - 2022.11
Senior Operations Associate
Wesley Financial Group
2019.07 - 2021.10
Partner Relationship Manager
Idemia
2018.09 - 2019.07
Marketing Manager
Wyndham Vacation Ownership
2014.02 - 2018.09
Doctor of Business Administration - Business Administration
Trevecca Nazarene University
Master of Arts - Organizational Leadership
Lipscomb University
Bachelor of Arts - Interdisciplinary Studies
Governors State University
- Diversity, Equity, and Inclusion, Muma School of Business
- Performance Coaching, Lipscomb University
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