Dr. Laurie Jackson
Mansfield,OH
Summary
Results-driven higher education professional with a forward-thinking approach. Focused on driving organizational success and achieving competitive growth. Proven track record of building and leading successful teams, implementing effective processes to consistently meet and exceed goals. Thrives on challenges and remains dedicated to meeting the evolving demands of the higher education landscape.
Overview
18
18
years of professional experience
Work History
Director of Admissions, Recruitment and Gateway Services
North Central State College
2022.01 - Current
- Streamlined scholarship processes helping to improve financial aid package offers.
- Championed strategic recruitment plan of underrepresented populations increasing applicant pool by 20%.
- Initiated process mapping of admission processes resulting in reduced onboarding time resulting in increased student engagement by 40%.
- Established a strategic enrollment strategy achieving a 25% increase in new student enrollment in one year.
- Streamlined admission processes leading to quicker lead time following up with inquiries and prospective students.
- Developed, maintain, and administer the annual department budget for admissions.
- Developed community partnerships to drive increased enrollment in workforce programs.
- Championed and implemented new academic advising policies.
- Created and implemented new KPI's to reach enrollment goals.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Adjunct Instructor
Ashland University
2019.01 - Current
- Teach Contemporary Business, Business Management, Adult Training & Development in Workplace (Graduate Level), and Organizational Leadership and Development
- Managed classroom effectively to maintain a positive learning environment for all students.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
Academic Advisor
Ashland University
2022.01 - 2022.12
- Provided Holistic advising for College of Education graduate students
- Collaborated with faculty members to develop targeted interventions for academically at-risk students.
- Implemented the evaluation of academic program goals and objectives
- Conducted weekly brainstorming meetings aimed at improving efficiencies among interrelated departments leading to improved student success leading to graduation
- Developed advising schedule for licensure requirements for teacher licensure, principal, and superintendents approved by Ohio Department of Education
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Enhanced student success by developing and implementing comprehensive academic plans.
Assistant Director of Graduate Admissions
Ashland University
2019.03 - 2022.01
- Directed new initiatives to move students through the admissions funnel
- Strategized, designed and implemented new communication processes to inform students, and program directors of application status
- Monitoring phone systems daily to ensure calls are being answered efficiently
- Created internal communication systems to improving collaboration among Deans and program directors regarding various graduate policies, procedures, and application changes.
- Overhauled processes to eliminate inefficiencies and increase productivity by utilizing database and reporting systems.
- Implemented training plan for new admission representative, Increased the number of accelerated nursing students recruited by 13%
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
Senior Admissions Representative and Advising- Nursing Program
Ashland University
2017.06 - 2019.03
- Streamlined application procedures, resulting in a more efficient admissions process for both students and staff.
- Assisted in organizing college fairs and open house events to showcase our programs and facilities to potential applicants.
- Increased enrollment rates by efficiently managing and tracking prospective student inquiries.
- Served as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
- Evaluated applications thoroughly, ensuring that all admission requirements were met before making acceptance recommendations.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
Community Development Manager
Girl Scouts of Ohio Heartland
2015.04 - 2017.06
- Recruitment of Girl Scouts and Volunteers in Ashland, Holmes, Wayne, and Richland counties for girls K-12th grades, Advise Ambassador Girl Scouts in grades 11th and 12th in academic planning.
- Onboarding of new volunteers and girls, Develop performance improvement plans for struggling girls who are “at risk” of not graduating, Monitor progress of girls in various troops in social and leadership skills.
- Conducted presentations of the mission of Girl Scouts to parents, schools and businesses
- Evaluated girls to recommend various activities for areas of improvement.
- Attended workshops to keep up to date with the growing mission of Girl Scouts.
- Brainstorm retention efforts to keep girls engaged, Register new girls and volunteers who are new to the organization.
- Conducted orientations for new girls and volunteers.
Call Center Manager
InfoCision Management Corporation
2007.01 - 2015.04
- Provided training and development for call center employees.
- Prepared calling plans each day in order to hit daily and weekly goals, Responsible for managing over 70 employees and 4 Supervisors.
- Maintain records and write reports to monitor and evaluate program effectiveness, Communicate with account staff to suggest script revisions, update on program status.
- Review performance with staff members, measure employee performance, provide feedback and coaching.
- Ensured all company policies are followed and makes corrections as needed.
- Conducted professional development trainings, Help implement new business processes for the call center which increased efficiency by 20%
- Managed over 150 employees at one time and four supervisors.
- Directed new initiatives for account staff to improve programs Increased program revenue by 40% through implementation of script changes based on feedback
- Implemented policies to measure employee performance leading to pay for performance policy.
- Implemented disciplinary policies for communicators out of compliance with company policies.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
Education
Doctor of Education in Leadership Studies -
Ashland University
Ashland, Oh01.2023
M.Ed. Adult Education -
Ashland University
Ashland, Oh01.2020
M.B.A. Organizational Management -
Mount Vernon Nazarene University
Mount Vernon, Oh01.2015
B.B.A. In Business Administration -
Mount Vernon Nazarene University
Mount Vernon, Oh01.2008
Skills
- Enrollment Management: Strategic Enrollment Planning, Admissions Advisory, Analytics & Reporting, Financial Aid Leveraging
- Marketing & Communication: Social Media Outreach, Event Management
- Administration & Leadership: Strategic Planning, Policy Formation, Team Leadership, Crisis Management
- Technologies: MS Office Suite, Customer Relationship Management Software (CRM), Student Information Systems (SIS)
- Critical Thinking
- Decision-Making
- Strategic Planning
- Relationship Building
Accomplishments
- Created diversity online resource center for employees as part of my mentorship in my doctoral program.
- Certified in fostering a culture of belonging through ACUE
- Completed Leadership Unlimited program in Richland County
References
- Dr. Ronald Mickler, Jr., ronaldmicklerjr@gmail.com, 440-454-0435
- Yolonda T. Sanders, Ph.D., Yolonda_sanders01@yoproductions.net, 614-338-5263
- Dr. Tamara Coats, Tcoats@ashland.edu, 440-865-6388
- Dr. Gregory Stringer, greg.stringer@oit.edu, 440-823-8548
Timeline
Academic Advisor
Ashland University
2022.01 - 2022.12
Director of Admissions, Recruitment and Gateway Services
North Central State College
2022.01 - Current
Assistant Director of Graduate Admissions
Ashland University
2019.03 - 2022.01
Adjunct Instructor
Ashland University
2019.01 - Current
Senior Admissions Representative and Advising- Nursing Program
Ashland University
2017.06 - 2019.03
Community Development Manager
Girl Scouts of Ohio Heartland
2015.04 - 2017.06
Call Center Manager
InfoCision Management Corporation
2007.01 - 2015.04
Doctor of Education in Leadership Studies -
Ashland University
M.Ed. Adult Education -
Ashland University
M.B.A. Organizational Management -
Mount Vernon Nazarene University
B.B.A. In Business Administration -
Mount Vernon Nazarene University
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