Dr. Lenny Marshall

I am responsable for ensuring that the organization incorporates created health equity policy in everyday practices both externally and internally in collaboration with HR. As a director my job job duties also includes identifying health inequities , community engagement on the social determinants of health, determining and creating evidence based approaches that address and produce results to the issues surrounding health inequities. As the director I identifiy ways to statistically measure from a qualitatitive or quantitative approach the success and challenges of cretated strategies. As the director I constantly promote in a professional, transparent, and fair manner, solutions that promotes health equity and access. As the director I report to the COO and manage outreach to community stakeholders and employess. This role was cretaed as a response to the identified deficiencies that were realized in light of the COVID pandemic. It involves a great deal of creative thought and the ability to move created strategies forward that change communities as well as employee satisfaction scores. As the director I am tasked to have the confidence to work independently and be strong in the area of time management. As the director I am also familiar with process with established certifications from such platforms as Lean Six Sigma process. As the director I am very comfortable with presenting goals, strategies and concepts to varying size groups and able to articulate the benefits of health equity to obtain buy in and support.

• Provide pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
• Provide spiritual care through visitation, counseling, and prayer.
• Officiate weekly services weekly and other services such as weddings, funerals, baptisms, and nursing home services.
• Plan and conduct worship services, write sermons, and work with key church leaders to carry out church missions.
• Oversee administration and management of all areas of ministry.
• Helped to create welcoming environment for visitors and encouraged congregation to offer support.

I created, developed and oversee the entire department of DEI with a plan for transition to a more focused approach to health equity and access. As the director, I created a department based on a three-pillar model in the area of education, community and employee engagement, and live training in DEI in the area of health equity and access. As the DEI director, I developed policies and strategies that presented opportunities for the promotion of existing employees in the hospice and palliative care space. As the director, I created educational programs for employees and community stakeholders that teach cultural awareness and sensitivity, conflict resolution, and leadership development. Involved in the creation of the model that addresses diversity, equity, and inclusion. As the director I created measurement strategies that use a qualitative or quantitative approach to show the effectiveness of DEI strategies with a evolving transitional three year plan where the department evolves to the current department of Health Equity and Access.

As the Manager, of Spiritual Care Services I provided leadership and supervision for Staff Chaplains and Associate Chaplains, as well as coordinating any volunteer or educational opportunities that serve the Spiritual Care mission. As the Manager, of Spiritual Care Services I was responsible for developing and implementing procedures and care provided by the department and for the professional supervision and oversight of the chaplains’ professional practice. This includes ensuring accountability that chaplains are providing appropriate excellent care and within the scope of service for patients and their families, in the eight-county area that we serve as well as coordinating staff support for healthcare colleagues in the hospice and palliative care settings. This position is responsible for assuring service excellence, compliance with all applicable organization and departmental policies, and laws/regulations, and ensuring that Big Bend Hospice Spiritual Care Services is connected with the broader field of chaplaincy to remain up to date on current research and best practices. This position is also responsible for the implementation and evaluation of performance improvement projects and related data, clinical procedures, protocols, research, and collegial staff education regarding the effective utilization of spiritual care in the end-of-life environment. As the manager of spiritual care I was responsible for the hiring and development of new employees, the education and mentoring of chaplains, managing triage and night chaplain schedules, and providing direct patient care as needed. This position is responsible to the Director of Coordinated Care.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress toward achievement and support of their spiritual beliefs.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community spiritual resources, fostering a sense of empowerment and self-sufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Thorough case reviews, maintaining detailed records for each claimant's application process.

• Evaluated applications for Social Security or Supplemental Disability benefits
• Must know of the various health care systems that cause disability conditions to include cardiovascular, respiratory, skeletal, numerous cancers, and immune disorders.
• Mut knows of rules and regulations surrounding eligibility for social security disability benefits.

• Organized and oversaw youth and adult sports at the Walker Ford Community Center which promotes participation in physical exercise activity.
• Collaborated with local community leaders to organize sports, fostering positive relationships and partnerships.
• Trained new coaches on park policies and procedures, promoting a high standard of performance among the coaching staff.
• Coordinated volunteer programs to enhance park offerings while providing valuable experience for participants.
• Implemented innovative marketing strategies for sports events, boosting attendance rates significantly.

• Conducted root cause analysis for deficiencies in social security and supplemental security claims. developing long-term solutions to prevent recurrence.
• Provided corrective measures to new medical disability specialists and examiners on quality control procedures, fostering a culture of excellence within the team.
• Inspected disability claims and approved as well as denied claims to verify processes for the decisions made.
• Conducted data review and followed standard practices to find solutions.
• Inspected disability claims to meet the standards of regulatory requirements.

• Assisted claimants in understanding their rights and responsibilities throughout the disability claims process, enhancing customer satisfaction levels.
• Processed applications for social security and supplemental security benefits.
• applied the knowledge of the rules and regulations surrounding all body systems for eligibility for social security and or supplemental security benefits.
• Had the ability to process claims quickly and accurately for correct and successful outcomes.

• Assisted middle school students in setting realistic goals, developing action plans in assisting increased grade performance., and monitoring progress toward achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management and progress
• Educated middle students on available school resources, fostering a sense of empowerment and self-sufficiency.
• Offered guidance and advice to help cultivate self-esteem and a "you can do it attitude"
• Implemented behavioral modification strategies to help students develop healthier coping mechanisms.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.