Lois Phillips, DHSc
Tulsa,OK
Summary
Detail-driven Compliance Officer focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 15+ years of experience in Healthcare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an Adjunct Professor position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Corporate Compliance Officer
Morton Comprehensive Health Services
05.2016 - Current
- Serves as HIPAA Privacy Officer, Corporate Compliance Officer, and Safety Officer
- Leads Health Information Management department and operations
- Co-Managed Human Resources department, staff recruitment, and operations
- Responsible for the Quality Assurance, Regulatory Compliance, and Risk Management functions
- Collaborates with medical staff leaders to prioritize and achieve strategic and quality assurance standards
- Develops and implements effective quality improvement initiatives
- Supports CEO in providing communication to the Board and leadership
- Develops and implements quality management strategy and plans
- Collects, organizes, and conducts statistical analysis of clinical indicators
- Notifies staff of need for improvement and provides training as necessary
- Compiles statistical data, summarizes quality assurance findings, and reports to CEO, leadership team, and management
- Leads and collaborates in initiatives to improve patient experience and monitors patient grievances
- Organizes and manages all aspects of The Joint Commission continuing accreditation requirements
- Leads compliance to HRSA program requirements
- Provides technical and organizational leadership and direction to quality and regulatory programs and activities
- Participates in new staff orientation on QA/QI, TJC, Safety, OSHA, HIPAA Privacy and Security, and Corporate Compliance policies and procedures
- Serves as Facilitator for Infection Control, Environment of Care/Safety, Risk Management, Quality, and Corporate Compliance committees
- Assists in Credentialing and Privileging activities
- Manages corporate contracts and agreements.
- Streamlined reporting processes for increased efficiency in regulatory submissions.
- Enhanced corporate compliance by developing and implementing comprehensive policies and procedures.
- Advises executive leadership on potential impacts of new regulations, enabling proactive adaptation strategies.
- Fosters a culture of ethical behavior and integrity within the organization through consistent messaging and role modeling.
- Coordinates responses to regulatory inquiries, ensuring accurate representation of company practices and timely resolution of concerns.
- Reviews contractual agreements with third-party vendors to ensure adherence to relevant laws and regulations.
- Assists in maintaining an effective whistleblower program, encouraging employees to report suspected violations without fear of retaliation.
- Maintains up-to-date knowledge of industry trends and regulatory changes, providing informed recommendations for organizational adjustments.
- Reduced company risk exposure by conducting thorough internal audits and investigations.
- Responds to employee inquiries regarding compliance regulations and procedures.
Manager Medical Records & Privacy Officer
Family & Children Services of Oklahoma
10.2013 - 05.2016
- Collaborates with Finance, Compliance, and Information Technology staff
- Maximized performance by monitoring daily activities and mentoring team members.
- Performs quarterly privacy, governance, and clinical documentation quality auditing and reporting
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
- Provides guidance and support to senior administrators, managers, and supervisors on Privacy topics
- Develops and implements Electronic Release of Information
- Chairs Forms Committee and Security Risk Assessment workgroup
- Participates in the development, review, and revision of policies and procedures for corporate compliance
- Trains, supervises, evaluates, and oversees the hiring and termination of departmental staff
- Collaborates with various departments to improve inter-departmental communication and processes
- Registers and trains medical staff to utilize Health Information Exchange platform
- Directs and manages the retention and destruction of paper medical record charts
- Provides stewardship of departmental budget.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Director, Health Information Management & Privacy Officer
Parkside Psychiatric Hospital & Clinic
05.2012 - 10.2013
- Oversees and directs all aspects of the Medical Records Department
- Oversees and directs coding operations
- Provides privacy orientation and training to all employees
- Performs quarterly and annual privacy compliance auditing and reporting
- Maintains PHI in accordance with state and federal regulatory record retention requirements
- Serves on various committees
- Provides stewardship of department budget.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Discharge Analyst & Electronic Medical Records Tech
Saint Francis Hospital
07.2004 - 04.2012
- Trainer for the Electronic Health Record / Document Management System program
- Analyzed inpatient & outpatient medical records for documentation deficiencies
- Processed release of information requests of patient records according to HIPPA guidelines.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
Education Services Specialist
Megasys Hospitality Solutions
10.1998 - 11.2003
- Developed strong rapport with students and clients alike through consistent communication channels and transparent reporting of academic achievements.
- Tailored instructional methods to accommodate diverse learning styles, ensuring optimal engagement and comprehension for all students.
- Fostered a stimulating learning environment by maintaining organized, interactive, and engaging classroom spaces.
- Mentored new teachers within the department by sharing best practices for effective classroom management and instructional design techniques.
Education
DHSc - Doctor of Health Science
A.T. Still University
Mesa, AZ05.2021
M.A. - Human And Health Service Administration
University of Oklahoma
Norman, OK05.2014
B.A. - Administrative Leadership
University of Oklahoma
Norman, OK12.2011
Skills
- Ethical Leadership
- Team Management
- Compliance Monitoring
- Internal Auditing
- Legal Compliance
- Privacy regulations
- Operations Management
- Policy analysis
- Risk Management
- Document Review
- Accreditation standards
- Critical Thinking
- Site Inspection
- Continuous Improvement
- Data Analysis
- Performance Evaluation
- OSHA Regulations
- Records Management
- Emergency Action Planning
- Data presentation skills
- Field Inspections
- Facility Inspection
- Policy Development
- Report Preparation
- Risk Assessment
- Risk Mitigation
- Internal Controls
- Project Coordination
- Code of conduct
- Whistleblower protection
- Trainer
Qualifications Summary
Human and Health Services Administrative professional with demonstrated leadership experience and success in health services administration. Actively applies critical thinking skills toward achievement of health service delivery. Demonstrates competence, confidentiality, analytical skills, attention to detail; follow up consistency and is adept in managing multiple, competing priorities. Aptitude in decision-making and problem solving. Self-directed and motivated. Demonstrates success in working with staff throughout all levels of the organization to achieve desired strategic outcomes. Collaborates with regulatory staff to respond to various accreditation licensing reviews of quality, competency and operational matters. Proven ability to handle confidential information with discretion. Adapts quickly to new programs and environments. Working knowledge of data analysis and performance/operation metrics. Comfortable and adept in dealing with ambiguity. Emphasis on customer service. Skilled trainer and project manager. Teams and systems facilitator. Familiar with multiple Electronic Health Record (EMR) systems. Excellent interpersonal, written and communication skills. Knowledge of the integration of technologies affecting department operations.
Certification
- OSHA-30 General Industry Training & Certification - 2020
- Lean Six-Sigma Green Belt Certification - 2012
Timeline
Corporate Compliance Officer
Morton Comprehensive Health Services
05.2016 - Current
Manager Medical Records & Privacy Officer
Family & Children Services of Oklahoma
10.2013 - 05.2016
Director, Health Information Management & Privacy Officer
Parkside Psychiatric Hospital & Clinic
05.2012 - 10.2013
Discharge Analyst & Electronic Medical Records Tech
Saint Francis Hospital
07.2004 - 04.2012
Education Services Specialist
Megasys Hospitality Solutions
10.1998 - 11.2003
DHSc - Doctor of Health Science
A.T. Still University
M.A. - Human And Health Service Administration
University of Oklahoma
B.A. - Administrative Leadership
University of Oklahoma
- OSHA-30 General Industry Training & Certification - 2020
- Lean Six-Sigma Green Belt Certification - 2012
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