Tableau
Daniel Meyers
Data Analyst
Leander,TX
Summary
Experienced Customer Relations Analyst bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Work History
Analyst - Digital Analytics
CareerFoundry
05.2023 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Tested data prediction algorithms based on historical data.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Created dashboards to monitor and track key performance indicators and data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Deployed predictive analytics models to forecast future trends.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques and tools to present and explain complex data sets and effectively communicate business insights.
- Developed data mining algorithms to identify and classify patterns in data, as well as complex dashboard and reporting tools to track business performance metrics.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
Barista Trainer
Starbucks
06.2023 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios with positive reinforcement and respectful, encouraging coaching.
Barista Partner
Starbucks
01.2023 - Current
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently, creating strategies to prevent delays while monitoring customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored supply levels at counter and maintained customer areas to meet typical demands using a POS system to accurately enter orders and process payments.
- Recommended products and created numerous off-label drinks based on solid understanding of individual customer needs and preferences.
Catering Specialist
Trademark Venues
05.2022 - 03.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Adhered to timelines to keep ceremony and reception running smoothly.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 30 team members and volunteers.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Trained new staff members on company policies, procedures, and best practices to maintain consistent quality across all events
Guest Experience Specialist
Olive Garden - Darden Restaurants
08.2018 - 10.2021
- Oversaw fast-paced front desk operations and guests' needs at busy facility, responding to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and in person, recording guest information in computer system and verifying details before seating guests in a timely manner, managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items, utilizing also for collecting payment for food and drinks served, balancing cash receipts and maintaining accurate cash drawer.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs, utilizing communication practices with kitchen staff to deliver guest meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant food safety and sanitation standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained and supervised cooking staff to expertly meet daily needs.
- Measured and mixed ingredients according to precise recipes for best results, adjusting recipes based on ingredient availability or customer request.
Education
Data Analytics Certification - Data Analysis
CareerFoundry
Berlin, Germany 2023.03 - Current
Associate of Arts - Restaurant And Culinary Management
College of The Desert
Palm Desert 2014.01 - 2016.01
Skills
Attention to Detail
Software
SQL
Python
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Trainer
Starbucks
06.2023 - Current
Analyst - Digital Analytics
CareerFoundry
05.2023 - Current
Barista Partner
Starbucks
01.2023 - Current
Catering Specialist
Trademark Venues
05.2022 - 03.2023
Guest Experience Specialist
Olive Garden - Darden Restaurants
08.2018 - 10.2021
Data Analytics Certification - Data Analysis
CareerFoundry
2023.03 - Current
Associate of Arts - Restaurant And Culinary Management
College of The Desert
2014.01 - 2016.01
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