Michael Page
Spring Valley,CA
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
7
7
years of professional experience
Work History
Chief Operating Officer
OPSAM Health
05.2023 - Current
- Lead at team of 100 office personnel.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Practice Manager
UC San Diego Health
12.2019 - 05.2023
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Supervised team of 20 office personnel.
Regional Director of Operations
Rady Children’s Physician Management Services
05.2019 - 12.2019
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Mentored and coached team members to foster productive and engaging work environment.
Clinic Supervisor
Rady Children’s Physician Management Services
04.2017 - 05.2019
- Managed daily operations of 25 person clinic supporting approximately 300+ patients per week.
- Achieved timely completion of clinic renovation projects by coordinating with contractors and ensuring adherence to schedules.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Mentored junior staff members, fostering professional growth and development within the team.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
- Hired, trained and supervised employees to maintain team of high performers.
Education
Doctor Of Education - Organizational Leadership
Capella University
Minneapolis, MN05.2023
Master Of Arts - Human Resources Management
National University
San Diego, CA05.2016
Bachelor Of Arts - Human Services
University of Phoenix
Tempe, AZ10.2014
Skills
- Strategic Planning
- Operations Oversight
- Budget Administration
- Human Resources Management
- Executive Leadership
- Recruitment and Retention
- Organizational Development
- Process Improvement
- Performance Benchmarking
- Employee Coaching
- Leadership and People Development
- Policy and Procedure Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Chief Operating Officer
OPSAM Health
05.2023 - Current
Practice Manager
UC San Diego Health
12.2019 - 05.2023
Regional Director of Operations
Rady Children’s Physician Management Services
05.2019 - 12.2019
Clinic Supervisor
Rady Children’s Physician Management Services
04.2017 - 05.2019
Doctor Of Education - Organizational Leadership
Capella University
Master Of Arts - Human Resources Management
National University
Bachelor Of Arts - Human Services
University of Phoenix
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