Dr. Natasha Scott-Knight

Leadership and Management:

• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Provide company-wide leadership.
• Serve as the company's primary spokesperson.
• Identify and address companywide problems.
• Develop and uphold the company's culture and mission/vision.
• Supervise other staff and delegate responsibilities.
• Trained and motivated employees to perform daily business functions.

Client Relations:

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Consulted with customers to assess needs and propose optimal solutions.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Financial Management:

• Manage the organization's resources.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Help maintain the budget plan.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Operations and Risk Management:

• Manage company organizational structure.
• Assess and minimize risks to the company.
• Established foundational processes for business operations.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Administrative Duties:

• Negotiate or approve agreements and contracts for the organization.
• Keep records and reports up to date.
• Organize and schedule meetings and events.
• Carry out clerical duties, including answering phones and preparing documents.
• Manage data in spreadsheets and reports.

Program Development and Management:

• Created Veterans Affairs standard operating procedures.
• Planned, executed, managed, and evaluated Veterans Affairs (VA) Programs.
• Complied with VA and related federal regulations, state statutes, and current practices.
• Coordinated and received program compliance audits from the VA Regional Office.
• Created and facilitated an orientation seminar .

Documentation and Reporting:

• Reviewed VA documents for accuracy and translated VA letters and documentation.
• Prepared accurate, concise VA and university reports using Microsoft Office.
• Performed case file management which included creating, archiving, and destruction.
• Utilized Banner System to add or drop programs, change majors, complete transcript requests, submit verification of enrollment, and add FERPA forms to our system.
• Supported the office of Records and Registration with incoming calls and questions from students, family members, and prospective students.

Communication and Service:

• Provided services and assistance primarily to veteran students and veteran dependents/parents.
• Maintained communication either in person, by phone, or email.
• Served as a point of contact for the Department of Defense, education department for the University.

Teamwork and Interpersonal Skills:

• Promoted effective interdisciplinary team dynamics, communication, and facilitated a positive working environment to achieve desired outcomes.

Client Assessment and Service Delivery:

• Interviewed veterans, family, and/or professional sources to determine client's needs for a variety of social services which may include employment, job search, and basic skills remediation.
• Conducted ongoing monitoring and assessment of service delivery for optimum quality and efficiency, and authorized and recommended changes and adjustments as needed.
• Provided direct casework service through individual/group conferences, counseling, and/or site visits.

Documentation and Compliance:

• Maintained comprehensive case records, summaries, statistical and narrative reports, and completed required forms.
• Maintained exemplary case note documentation and file organization to standards set forth by the State of Delaware.
• Maintained compliance and performed timely documentation in alignment with the organization's policies and procedures.

Relationship Building and Communication:

• Established effective working relationships with Veterans, family, community, and professional sources.
• Worked with Dover AFB, transitioning workshop to inform military personnel about state benefits and answer inquiries regarding services for clients, family, community, and government agencies.

Administrative and Organizational Support:

• Supported the office of Records and Registration with incoming calls and questions from students, family members, and prospective students.

Program Development and Evaluation:

• Identified treatment need and developed program guidelines, operational procedures, and evaluation methods.
• Evaluated the effectiveness of specialized programs through review of inmate/client progress reports, case records, and related documentation.
• Made recommendations to superiors for revisions to the program as required.

Counseling and Training:

• Provided comprehensive, intensive counseling to inmates/clients in the area of specialty.
• Conducted general individual and/or group counseling sessions with inmates/clients.
• Developed treatment plans based on counseling sessions as well as information obtained from various sources.
• Assessed inmate progress efforts toward re-socialization and compliance with recommended treatment plans.

Documentation and Record Keeping:

• Prepared a variety of records, reports, and summary evaluations relative to inmate progress.
• Maintained files on clients/inmates which include appropriate supporting documentation, classification reports, social histories, progress notes, and counseling records.

Advisory and Committee Roles:

• Served on a variety of boards and committees such as the Multi-Disciplinary Team's classification committees and inmate grievance committees.
• Participated in case conferences regarding treatment alternatives of inmates/clients.
• Made recommendations relative to the appropriate classification level of inmates/clients based on assessment.

Referral and Resource Coordination:

• Made referrals to resources such as drug or alcohol treatment programs or educational programs.

Teamwork and Leadership:

• Nurtured a high-performing work environment that is committed to exceeding clients' expectations and delivering the highest level of customer service at all times.
• Collaborated on process improvement teams to achieve quality and productivity initiatives for the organization.

Communication and Liaison:

• Served as a liaison with the public, clients, agency staff, and others to exchange information and explain agency services, laws, rules, regulations, policies, and procedures.

Strategic Planning and Implementation:

• Assisted in formulating time-limited operational and implementation support plans for the planning and coordination of administrative procedures.
• Participated in developing and implementing administrative management policies.
• Made recommendations for course of action pertaining to administrative issues.
• Defined overall goals and objectives of programs and projects.

Monitoring and Evaluation:

• Established tracking and monitoring systems and conducted follow-up to ensure effective resolution of matters.

Documentation and Reporting:

• Obtained, organized, and drafted technical and administrative material necessary for public information or departmental use.
• Collected and compiled data to prepare reports and provide supporting documentation.
• Prepared correspondence and reports and made recommendations to improve coordination, planning, administration, and management.

Data Management:

• Maintained and controlled data and/or filing systems to ensure effective, accurate, and easily retrievable documentation of operations, program, and project activities.

Security and Supervision:

• Assisted in the handling of serious disturbances and monitored incoming and outgoing visitors to the facility.
• Implemented unit security procedures including performing regular room, door, and grounds checks or community/home visits and frequent observations and monitoring of high-risk youths.

Education and Policy Enforcement:

• Interpreted and taught unit procedures, rules, and disciplinary policies to youths.

Youth Engagement and Development:

• Oversaw and assumed an active, participatory role in the daily activities of an assigned group of youth including recreation, education, work, meals, personal hygiene, and maintaining living quarters.
• Observed youth's behavior and adjustment to programs and exchanged written and oral reports on those observations with other staff.
• Provided short-term, evidence-based problem resolution strategies and services.
• Established and maintained interpersonal relationships with youths to encourage and assist with their social adjustment.

Leadership and Performance Management:

• Supervised six to eight personnel annually and prepared yearly performance reviews, semi-annual performance feedbacks, and recognition packages to ensure office goals were being accomplished.
• Mentored junior staff members, helping them develop their skills and advance in their careers.

Operational Coordination:

• Maintained an effective coordination of operational functions.
• Established, maintained, and executed operations procedures that leverage efficiencies and best practices.

Training and Development:

• Initiated training of new personnel until completion of upgrade training.
• Planned and developed methods for implementing programs.

Contract and Financial Management:

• Managed purchase contracts and department spending accounts.

Policy Enforcement and Safety:

• Interpreted company policies to employees and enforced safety regulations.
• Counseled workers on safety, performance, and personal issues when needed.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.