DR NEGRA BROWN
Healthcare Professional
Brooklyn,New York
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative assistant
New York City Government
10.2023 - Current
- Offer advice in the Department of Health and Mental Hygiene
- Run day-to-day operations in the division of environmental disease and injury prevention.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Conducted research to assist with routine tasks and special projects.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Elevated overall productivity levels through consistent maintenance of electronic filing systems and shared document repositories.
- Responded to inquiries from callers seeking information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Executive Assistant
Velvet Liberty
01.2022 - 08.2023
- Accomplished assistant manager through daily operations coordination, including delegating responsibilities, chairing strategic meetings to enhance collaboration between departments, and consistency of company goals
- Drove brand marketing initiatives through social media, inbound marketing strategies, and motivating the team members to contribute ideas and participate in the initiatives, which helped boost sales
- Proficiently scheduled different events, including the office calendar, and planned critical logistics to align with the schedules to optimize productivity to meet different objectives
- Delivered exceptional customer service by resolving customer conflicts, addressing inquiries on our products, and ensuring customer satisfaction through after-sales services, which resulted in customer retention and loyalty to the brand.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Certified Nursing Assistant
Regal Heights Rehabilitation & Health Care Centre
12.2007 - 12.2022
- Provided vital patient care and assisted in related support duties under the close supervision of a Registered Professional Nurse, ensuring high-quality healthcare delivery
- Reported regularly and directly to the assigned staffing coordinator to guarantee strict adherence to Regal Heights Healthcare and Rehab policies, maintaining a culture of compliance
- Demonstrated direct accountability to facility supervisory staff by consistently delivering exceptional on-site performance of assigned responsibilities, earning the trust and confidence of the team
- Assisted a diverse group of patients in performing activities of daily living, including offering meal support and conducting a prescribed range of motion exercises, enhancing their overall well-being and comfort
- Safely transported and accompanied patients to various service areas for essential diagnostic and treatment procedures, ensuring their safety and facilitating efficient healthcare delivery
- Maintained meticulous and timely documentation of all activities in strict accordance with established policies, contributing to organized record-keeping and effective patient care coordination.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered high-quality care to [Type] patients in hospital facility.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Transported patients between rooms and appointments or testing locations.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Customer Service and Sales Representative
Mother Care Retail Store
01.1995 - 01.2005
- Maintained a consistently positive and professional demeanor when interacting with customers, fostering a welcoming and pleasant atmosphere
- Responded promptly to customer inquiries, efficiently processed orders, and fulfilled various customer requests, ensuring swift and accurate service delivery
- Engaged with customers through multiple communication channels, adapting to their preferred methods to facilitate seamless interactions
- Addressed and resolved customer complaints promptly, demonstrating a commitment to customer satisfaction and conflict resolution
- Kept meticulous records of all customer interactions, transactions, and feedback, contributing to a comprehensive customer database for future reference and analysis
- Collaborated and coordinated with colleagues as needed, promoting effective teamwork and information sharing to enhance customer service
- Provided constructive feedback on the efficiency of customer service processes, actively contributing to continuous improvement initiatives
- Ensured the highest level of customer satisfaction by consistently delivering professional and attentive customer support and cultivating positive customer relationships.
Postal Worker
St. Vincent and the Grenadines Postal Corporation
01.1993 - 01.1995
- Efficiently collected, sorted, and distributed letters and parcels while operating postal equipment, ensuring the smooth flow of mail processing
- Professionally sold stamps and other postal products to customers, providing them with essential postage supplies
- Obtained customer signatures for registered, certified, and insured mail, verifying the secure delivery of sensitive items.
Education
Ph.D. Health Sciences -
Touro University
Los Alamitos, CA10.2023
Master of Science, Public Health -
Touro University
Los Alamitos, CA01.2022
Bachelor in Psychology & Biology -
Touro College
New York, NY01.2020
Associate in Liberal Arts & Science -
Touro College
New York, NY01.2020
Skills
- Computer: Microsoft Office (Excel, PowerPoint), Statistics and Data Analysis, Medical coding, Data Visualization, Social Media
- Office: Office administration, Logistics and conflict management, Human resources management, Communication, Business Writing, Counselling, Project Management
- Interests: Reading, Career Consulting, Market Research, Marketing, Networking
- Mail distribution
- Confidentiality and Data Protection
- Project Schedule Coordination
- Database and Client Management Systems
- File Organization
- Filing
- Dedicated Team Player
- Technical Support
- Administrative Procedures
- Document and File Management
- Microsoft Office Suite
- Research and Analytical Skills
- Document Control
- Strong Problem Solver
- Confidential Document Control
- Deadline-oriented
- Mail handling
- Microsoft Outlook
- Computer Skills
- Editing and proofreading
- Meticulous attention to detail
Websites
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Held first point of contact for all internal and external communications with executive-level officers.
- Responded to over 20 customer inquiries each day.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Recognized by customers and managers for expedient and effective service.
Certification
- Certification in Electrocardiogram (EKG) and Phlebotomy
- Certification in Medical Coding
- Certification in Cardiopulmonary Resuscitation (CPR)
- Valid Driver`s License (New York State)
Previous Experience
Member of Psychology Club
Working out,Playing pickerball and reading
Working out shows my dedication, discipline, commitment to maintaining a healthy lifestyle, and perseverance.
Pickerball is just my interest in recreational sports, teamwork, and social interaction. It showcases my ability to engage in a fun and competitive activity, emphasizing coordination and sportsmanship.
Additional Information
My Doctoral thesis has been published, and accessible worldwide, and is in the Library of the United States, which is located in Washington D.C.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Administrative assistant
New York City Government
10.2023 - Current
Executive Assistant
Velvet Liberty
01.2022 - 08.2023
Certified Nursing Assistant
Regal Heights Rehabilitation & Health Care Centre
12.2007 - 12.2022
Customer Service and Sales Representative
Mother Care Retail Store
01.1995 - 01.2005
Postal Worker
St. Vincent and the Grenadines Postal Corporation
01.1993 - 01.1995
Ph.D. Health Sciences -
Touro University
Master of Science, Public Health -
Touro University
Bachelor in Psychology & Biology -
Touro College
Associate in Liberal Arts & Science -
Touro College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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