David Rodarte
Spanaway,WA
Summary
Hardworking and reliable logistics professional and compliance manager with a strong ability in communication and problem solving. Highly organized, proactive, and punctual with team-oriented mentality. Versatile Business Development Associate highly effective at generating leads, developing pipelines and closing sales. Offering 15+ years identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Business Development Associate highly effective at generating leads, developing pipelines and closing sales. Offering 15+ years of identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. Dynamic Operations leader with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
14
14
years of professional experience
Work History
Small Business Owner
TeamADX Logistics
Spanaway, WA
08.2010 - Current
- Oversight and building of a family owned and operated logistics company serving the Puget Sound Region
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
- Implementing business relationships, with trade partners, subcontractors, and direct employees.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt write-offs.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Devised processes to boost long-term business success and increase profit levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Business Development Specialist
D&D Transportation Services
01.2023 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability.
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on unique selling points.
- Boosted sales 150% with the development of positive customer relationships.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
- Communicated with local organizations to build networks and develop leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Organized focus groups to design best marketing strategy for product offerings.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Education
Bachelor of Arts - Organizational Management
02.2024
- Leadership and Management
- Problem-Solving and Decision Making
- Economic and Financial Analysis
- Personal and Professional Ethics
Certificate of Operations Management -
03.2022
Skills
- Problem Resolution
- Working Collaboratively
- Conflict Resolution
- Work Ethic
- Active Listening
- Training & Development
- People Skills
- Organizational Skills
- Computer Skills
- Team Management
- Data Management
- Basic Math
- Reliable and Trustworthy
- Leadership Training
- Human Resource Management
- Critical Thinking
- Operations Management
- Key Account Management
- Business Analysis
- New business opportunities
- Social Media Marketing
- Proposal Writing
- Client Acquisition
- Competitive Analysis
- Relationship Management
- Pricing strategy
- Lead Generation
- Account Management
- Project Management
- Customer Relationship Management
- Continuous professional improvement
- Account Reconciliation
- Account development
- Staff Training
- Brand Awareness
- Competitor Analysis
- Industry Trends
- Processing payments
- Account Servicing
- Opening and closing procedures
- Contract Negotiation
Timeline
Business Development Specialist - D&D Transportation Services
01.2023 - Current
Small Business Owner - TeamADX Logistics
08.2010 - Current
Whitworth University - Bachelor of Arts, Organizational Management
Whitworth University - Certificate of Operations Management,