Summary
Overview
Work History
Education
Skills
Languages
Timeline
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D'Ron Maingrette

Los Angeles,CA

Summary

Driven self-starter with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Player Experience Agent

PENN Interactive.
09.2023 - Current
  • Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel
  • Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction
  • Use internal tools and systems to investigate and troubleshoot technical issues players are experiencing with products
  • For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.

Owner & Partnered Creative Director

Sole Proprietor.
03.2014 - Current
  • Designed and executed weekly video stream content on Twitch.tv
  • Edited and published weekly video content to YouTube and other social media outlets
  • Built a unique content strategy for viewers and paying subscribers
  • Maintained a monthly income stream with brand affiliate partners
  • Designed and executed a monthly subscription model and associated sales funnel.

Partnerships Community Program Manager

Twitch
02.2015 - 01.2020
  • Identified, recruited, & educated content creators who fulfilled community partnership criteria
  • Collaborated with news outlets & media websites
  • Identified networks of creators with shared interests and audiences with goal of fostering growth in new communities
  • Gather feedback on Twitch products and present it to company partners
  • Half a decade of account management experience with hundreds of users on the platform, strengthening partner & team relationships.

Education

BA - Graphic Arts & Advertising

NYC College of Technology
Brooklyn, NY
05.2008

Skills

  • Video production skills & software like Adobe Premiere, OBS, etc
  • Microsoft Word/Excel, JIRA, Salesforce, Mode Analytics 75 WPM
  • Able to perform greatly under pressure, whether in team environments or independently, as well as powerful leadership sense
  • Time Management
  • Contract Negotiation Expertise
  • Strong Communication Abilities
  • Business Correspondence
  • Coach Clients

Languages

Spanish
Limited Working
French
Limited Working

Timeline

Player Experience Agent

PENN Interactive.
09.2023 - Current

Partnerships Community Program Manager

Twitch
02.2015 - 01.2020

Owner & Partnered Creative Director

Sole Proprietor.
03.2014 - Current

BA - Graphic Arts & Advertising

NYC College of Technology
D'Ron Maingrette