Dwayne Ross
SAN FRANCISCO,CA
Summary
Experienced in delivering exceptional customer service and operational support. Leveraging effective communication and problem-solving skills to address customer needs and enhance processes. Possesses a strong understanding of teamwork and adaptability to ensure seamless operations and strive for utmost customer satisfaction.
Overview
7
7
years of professional experience
Work History
Public Service Trainee
City of San Francisco
03.2024 - Current
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Guided clients through transition to independent living within community.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Maintained community outreach and public relations programs to strengthen relationships with general public.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Kitchen Manager
BNB WINGS & THANGS
01.2022 - 03.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Warehouse Supervisor
Trove
11.2017 - 12.2020
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Provided leadership to motivate staff members to achieve performance goals.
- Enforced company policies related to employee conduct in the workplace.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
Education
Bachelor of Science - Applied Management
Grand Canyon University/Online
Phoenix, AZ12-2028
Skills
- Strong Verbal Skills
- Conflict Resolution Expertise
- Client Support
- Proficient in Computer Applications
- Critical Thinking Skills
- Adaptability in Dynamic Environments
- Professional Telephone Communication
- Effective Communication Skills
- Quality Improvement Initiatives
Timeline
Public Service Trainee
City of San Francisco
03.2024 - Current
Kitchen Manager
BNB WINGS & THANGS
01.2022 - 03.2023
Warehouse Supervisor
Trove
11.2017 - 12.2020
Bachelor of Science - Applied Management
Grand Canyon University/Online
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