Khanhhung Pham, DIT
IT Professional / Positive Social Change Focus
Cedar Park,TX
Summary
Post-doctoral researcher with background in IoT technology in healthcare industry. Strong proficiency in statistical analysis and scientific communication. In-depth knowledge of full-stack development coupled with experimental design and leadership abilities. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Resilient Elastic IT Solutions And Services, LLC
Cedar Park, TX
06.2015 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
Team Leader Manager
United States Army
Fort Hood, TX
04.2001 - 08.2021
- Prepared manuscripts and documentation related to research projects.
- Managed project timelines and coordinated research tasks.
- Mentored and trained lab members on study protocol and procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Implemented training programs to maximise team member development and potential.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Technical Engineer
Intel Corporation
Santa Clara, CA
10.1999 - 06.2001
- Established objectives for lessons, modules and projects.
- Displayed strong work ethic and promoted respect and humility among individuals.
- Assigned, accepted and graded students' work according to processes outline by professor, department and university.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided technical support in both on-site and telephone consultations.
- Produced reports on success rates and remedial requirements.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Performed scheduled service work, installations, testing and repairs.
- Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
- Maintained service schedule for software and hardware.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Oversaw quality assurance management and offered suggested recommendations.
- Created detailed reports on engineering activities and findings.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Collaborated with other departments to facilitate successful project completion.
- Conducted research to identify and evaluate new technologies and concepts.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Verified construction documentation to meet client requirements and vision.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Documented and developed engineering procedures and processes.
- Monitored and evaluated engineering performance to recommend improvements.
- Conducted technical evaluations of engineering designs and test results.
- Performed complex calculations to analyze and optimize engineering processes.
- Trained and mentored junior engineers, providing guidance and direction.
Education
Doctor of Information Technology - Information Technology Project Management
Walden University
Minneapolis, MN12.2022
Master of Science - Information Technology Project Management
Walden University
Minneapolis, MN07.2018
Master of Science - Computer And Information Sciences
Nova Southeastern University
Davie, FL09.2005
Bachelor of Science - Computer Science And Programming
San Jose State University
San Jose, CA12.2000
Associate of Science - Computer Science
De Anza College
Cupertino, CA06.1996
Skills
- Expertise in MATLAB, HTML, NVivo, MS Office and Javascript
- Academic publication
- Monitoring data quality
- Conducting research
- Statistical analysis
- Analytical problem-solving skills
- Financial Management
- Cost Control
- Planning and Execution
- Business Management and Development
- Surveillance Systems
- Opportunity Identification
- Strategic Planning
- Business Development
- Vendor Relations
- Training and Development
- Project Management
- Vision Implementation
- Performance Monitoring and Evaluation
- Employee Performance Management
- Operations Management
- Organizational Improvements
- Management Training
- Compliance Requirements
- Content Workflow
- Office Systems Management
- Internal Control Systems
- On-Time Project Delivery
- Hiring and Onboarding
- Strategize Business Plans
- Staffing
- Documentation
- Negotiation
Affiliations
- Society Service to the University of Michigan Executive Committee (2019 - 2020)
- Department of Psychology Departmental Associate (2019 - 2020)
- Cognition and Cognitive Neuroscience PhD Admissions Committee (2018 - 2019)
- Cognition and Cognitive Neuroscience Social Committee (2016 - 2017)
- Science Communication Fellowship Program (2016 - 2020)
- Member of the Psychology Canvas Transition Team (2016)
- Peer mentor for the GRFP application (2019)
- Undergraduate Student Mentor for MAPS mentorship program (2018 - 2019)
- Graduate Student Mentor for OST/PGSA mentorship program (2018 - 2019)
Accomplishments
- National Science Foundation (NSF) Graduate Research Fellowship Program Fellow
- Ed Smith Award - University of Michigan
- Science Communication Fellow - University of Michigan
- Rackham Graduate Student Research Claire - University of Michigan
- Rackham Conference Travel Claire - University of Michigan
- Summa cum Laude - University of Louisville
- Undergraduate Research Scholar Claire (URS) - University of Louisville
- Cardinal Covenant Scholarship - University of Louisville
- Board of Overseers Professional Mentoring Program Scholarship - University of Louisville
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Small Business Owner
Resilient Elastic IT Solutions And Services, LLC
06.2015 - Current
Team Leader Manager
United States Army
04.2001 - 08.2021
Technical Engineer
Intel Corporation
10.1999 - 06.2001
Doctor of Information Technology - Information Technology Project Management
Walden University
Master of Science - Information Technology Project Management
Walden University
Master of Science - Computer And Information Sciences
Nova Southeastern University
Bachelor of Science - Computer Science And Programming
San Jose State University
Associate of Science - Computer Science
De Anza College
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