Daija Randolph, MS-phm
Public Health Program Manager
Houma,LA
Summary
- 8+ years of experience bridging clinical operations, program evaluation, research, and health systems management.
- Directed clinical operations across 36 sites and 200+ staff, achieving 93% reduction in open shifts and 82% faster onboarding, strengthening workforce reliability and care continuity.
- Led outcomes evaluation for pediatric autism programs, reducing documentation errors by 17%, improving provider productivity by 78%, and advancing compliance and quality standards.
- Skilled in population health initiatives, compliance, and cross-functional leadership, translating evidence and data into actionable strategies that improve health outcomes and advance health equity.
- Passionate about driving sustainable impact for communities and populations through programmatic solutions aligned with the Quintuple Aim framework.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Utilization Review Specialist
GulfSouth Autism Center
07.2024 - 03.2025
- Conducted program evaluation and research for children ages 2–5, benchmarking developmental outcomes against CDC standards to inform evidence-based policy changes.
- Reduced documentation errors 17% through weekly audits and streamlined workflows to ensure regulatory compliance.
- Designed a provider supervision and data-monitoring framework increasing team productivity 78% and enhancing quality of care.
- Collaborated with clinical leadership to apply outcome data toward population-level quality improvement and equity initiatives.
Regional Operations Manager
ScribeAmerica
07.2023 - 07.2024
- Oversaw operations across 36 healthcare sites and 200+ staff, managing workforce performance, quality initiatives, and compliance aligned with value-based care objectives.
- Implemented process improvements that cut onboarding time by 82% and reduced open shifts by 93%, strengthening service reliability and cost efficiency.
- Monitored performance metrics, identified gaps, and aligned operations with population health objectives.
- Partnered with community organizations to support health equity initiatives.
Practice Transformation Specialist
ScribeAmerica
01.2023 - 06.2023
- Directed multi-site program implementation of clinical documentation and care-coordination programs, improving workflow efficiency and provider engagement.
- Executed targeted improvement plans for underperforming sites within 45 to 90 days, leading to measurable increases in documentation accuracy and provider satisfaction.
- Liaised between operations and executives to align clinical workflows with value-based care and population health priorities.
Medical Scribe Ambassador (Quality Documentation Training Manager)
ScribeAmerica
11.2018 - 12.2022
- Advanced documentation quality and compliance through live chart audits, individualized coaching, and standardized training programs.
- Facilitated onboarding for new medical scribes, strengthening workforce readiness and EMR proficiency across Epic, Athena Health, Cerner, and other platforms.
- Partnered with site leads and quality teams to ensure alignment with evolving clinical standards and care delivery protocols.
- Managed new employee orientation training process for more than 25 employees each year.
Education
Master of Science - Population Health Management
Southeastern Louisiana University
Hammond, LA07.2024
Bachelor of Science - Biological Sciences
Southeastern Louisiana University
Hammond, LA07.2018
Skills
Population Health Management
Program Evaluation
Health Equity
Value-Based Care
Healthcare Operations
Regulatory Compliance
Quality Improvement
Clinical Research
Evidence-Based Practice
Cross-Functional Leadership
Microsoft Office
Google Workspace
Zoom
EMR/EHR Systems
Certification
- Good Clinical Practice (GCP) Certification – National Institute on Drug Abuse, Apr 2025
- Tulane Research Coordinator Training Program Levels I–III – Tulane University Center for Clinical Research, Jun–Sept 2025
- Google Coursera - Data Analytics Professional Certificate - in progress
Timeline
Utilization Review Specialist
GulfSouth Autism Center
07.2024 - 03.2025
Regional Operations Manager
ScribeAmerica
07.2023 - 07.2024
Practice Transformation Specialist
ScribeAmerica
01.2023 - 06.2023
Medical Scribe Ambassador (Quality Documentation Training Manager)
ScribeAmerica
11.2018 - 12.2022
Master of Science - Population Health Management
Southeastern Louisiana University
Bachelor of Science - Biological Sciences
Southeastern Louisiana University
Awards
- Population Health Management Outstanding Graduate Student – Southeastern Louisiana University, May 2024
- MHSF Endowed Cameron Barr Graduate Scholarship Recipient – Population Health Management, Southeastern Louisiana University, Oct 2023
- Senior Management Excellence Award, ScribeAmerica, Jan 2024