Dr. Raquel Biati, DNP, MSN, RN
Cypress,TX
Summary
Lean Six Sigma Yellow Belt healthcare administrator with proven ability to deliver exemplary level of healthcare service to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Executive, Inpatient Surgery
Michael E. DeBakey VA Medical Center
04.2021 - Current
- Developed and Implemented "No Pass Zone" through out the hospital to increase patient satisfaction scores
- Assisted with developing functional statements for inpatient nursing services (INS)
- Assisted with developing and opening resource center for inpatient nursing services (INS)
- Assisted with developing policies for inpatient nursing services (INS) and resource center
- Decreased overall vacancy with inpatient nursing -surgery
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
Chief Executive Officer
SACRED OAK MEDICAL CENTER
01.2020 - 04.2021
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Reduced and controlled expenses by improving resource allocation
- Established targeted marketing opportunities and promoted brand recognition
- Direct day-to-day administrative and operational functions for the facility, providing guidance and leadership to employees across 10 departments
- Conducted literature and coding reviews to adhere to state and federal standards.
Chief Nursing Officer
SACRED OAK MEDICAL CENTER
04.2018 - 01.2020
- Successfully developed and managed the nursing services budget and ensured adequate qualified staff to assess the patient needs
- Increased average daily census, and length of stay by 30%
- Improved staff morale resulting in increased staff retention rate and decreased contract staff utilization
- Achieved deemed status with Joint Commission with minimal deficiencies on first visit
- Knowledgeable with preparing and prepared and implemented plans of correction associated with licensure, complaints, and adverse events with regulatory agencies
- Lead the clinical team to operational improvements across service line via standard reporting, system contracting for crisis intervention, and metric development
- Organized administrative functions and established roles and accountabilities
- Established necessary departments and conducted meetings with department heads to ensure effective leadership
- Consulted on annual budget preparation
- Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth
- Reviewed and approved billing invoices and expense reports
- Maintained and enforced company policies and procedures
- Create and oversee goals related to company spend and patient volume
- Communicate monthly and quarterly goals to all employees and adjunct staff
- Meet with Physicians, Nurses, and other health care staff to determine their concerns and needs on an ongoing basis
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient
- Designed and implemented standards of care for nursing and patient care
- Investigated and reported all incidents per hospital policies
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
Chief Nursing Officer
HEALTHSOUTH SYSTEM
04.2016 - 01.2018
- Manages a Joint Commission certified acute rehabilitation hospital oversees clinical interdisciplinary team and reports directly to the CEO
- Reduced staff turnover from 24% to 12% by improving staff/patient ratios
- Improved staff morale resulting in increased staff retention rate and decreased contract staff utilization
- Decreased fall rate by 60% within first year by developing L.A.M.P
- Program
- Increased Press Ganey patient satisfaction scores from 60% to 90%
- Established 'safety zone' for medication administration to decrease medication error
- Significantly decreased Hospital Acquired Pressure Ulcers by establishing an in-house wound care team
- Assisted with the implementation of ReACT to decrease acute care transfers
- Secured Stroke Accreditation by Joint Commission on first visit with no recommendation
- Facilitated a successful implementation of Electronic Medical Record (Cerner).
Director of Nursing & Operations
HARRIS HEALTH SYSTEM, NWHC
12.2012 - 04.2016
- Re-engineered clinic operations resulting in 95% retention of physicians and key staff
- Successfully developed and implemented chronic care model resulted in 15% patient census growth and 3% cost reduction
- Attained Medical Home designation on first attempt
- Maintain facility readiness and regulatory compliance
- Secured Der Norske Veritas (DNV) accreditation on first visit with minimal recommendations for improvement
- Increased patient satisfaction score to 80% by implementing AIDET rounding
- Recipient of the Nursing Excellence Bronze Award in Nursing Administration by the Good Samaritan Foundation.
Nurse Manager
KINDRED HOSPITAL SYSTEM
02.2012 - 11.2012
- Managed a 100-bed hospital which included a icu, med-surg and telemetry unit
- Oversaw 75 full time employees and reports directly to Chief Nursing Officer
- 100% compliance with discharge phone calls
- Developed an in-house continuing education program for nursing to enhance the team's skill set
- Decreased turnover by 25% within first year
- Decreased fall rates by implementing hourly and toileting rounding.
Emergency Room Charge Nurse
HARRIS HEALTH, BEN TAUB HOSPITAL
04.2006 - 02.2012
- Responsible for all aspects of the emergency room including critical care of adult and pediatric patients
- Collaborated effectively with the multidisciplinary team (physicians, pastoral care, interpreters, social workers, case managers and community resource groups), while supervising the nursing staff, to ensure the provision of timely quality care
- Educated patients and answered questions about health condition, prognosis and treatment
- Answered codes quickly and orchestrated efficient, skilled medical care
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
- Assisted with the implementation of throughput process to decrease emergency room wait time
- Assisted with the application of a sepsis protocol bringing emergency aid to the bedside of those identified as showing early warning signs of sepsis
- Facilitated a successful implementation of Electronic Medical Record (EPIC)
- Established unit based committees to increase staff engagement and empowerment.
Staff Nurse, Labor and Delivery
THE WOMEN'S HOSPITAL OF TEXAS
08.2005 - 04.2006
- Responsible for assisting, supporting and educating women during the four stages of delivery: antepartum, intrapartum, postpartum and neonatal
- Cared for high risk mothers, and their infants during labor and childbirth
- Measured the strength and timing of contractions
- Administered medications and performing diagnostic tests
- Provided education and support to mothers after delivery
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
Education
DNP - Doctor of Nursing Practice -
Walden University
Minneapolis, MN01.2016
Master of Science: Nursing -
Texas Tech University
Lubbock, TX01.2010
Bachelor of Science: Nursing -
Texas Tech University
Lubbock, TX01.2008
Associate of Science: Nursing -
Houston Community College
Houston, TX01.2005
Skills
- Health Care Management
- Profound knowledge of state and federal patient care regulations
- Expense report preparation
- Staff development, coaching and training
- Relationship building and retention
- Profit improvements
- Excellent interpersonal and communication skills
- Ability to handle disciplinary actions as necessary
Certification
- BLS (BASIC LIFE SUPPORT)
- ACLS (ADVANCED CARDIAC LIFE SUPPORT)
- PALS (PEDIATRIC ADVANCED LIFE SUPPORT)
- TNCC (TRAUMA NURSE CORE CURRICULUM)
- Lean Six Sigma Yellow Belt, Ben Taub Hospital
Affiliations
- American College of Healthcare Executives (ACHE)
- American Nurses Association
- Texas Nurses Association
- American Organization of Nurse Executives
- Golden Key International Honor Society
- Sigma Theta Tau
Awards
- 2012, Sepsis Championship, Ben Taub Hospital
- 2013, Quarterly Patient Satisfaction Award, Harris Health System
- 2014, Bronze Medalist Recipient – Leadership & Admin, Good Samaritan Foundation
- 2018, Outstanding Leadership Awards, Sacred Oak Medical Center
- 2020, Bronze Medalist Recipient- Leadership & Admin, Good Samaritan Foundation
- 2023, 5B Unit recognized for highest AES scores at MEDVAMC for Best Places To Work
Timeline
Nurse Executive, Inpatient Surgery
Michael E. DeBakey VA Medical Center
04.2021 - Current
Chief Executive Officer
SACRED OAK MEDICAL CENTER
01.2020 - 04.2021
Chief Nursing Officer
SACRED OAK MEDICAL CENTER
04.2018 - 01.2020
Chief Nursing Officer
HEALTHSOUTH SYSTEM
04.2016 - 01.2018
Director of Nursing & Operations
HARRIS HEALTH SYSTEM, NWHC
12.2012 - 04.2016
Nurse Manager
KINDRED HOSPITAL SYSTEM
02.2012 - 11.2012
Emergency Room Charge Nurse
HARRIS HEALTH, BEN TAUB HOSPITAL
04.2006 - 02.2012
Staff Nurse, Labor and Delivery
THE WOMEN'S HOSPITAL OF TEXAS
08.2005 - 04.2006
DNP - Doctor of Nursing Practice -
Walden University
Master of Science: Nursing -
Texas Tech University
Bachelor of Science: Nursing -
Texas Tech University
Associate of Science: Nursing -
Houston Community College
- BLS (BASIC LIFE SUPPORT)
- ACLS (ADVANCED CARDIAC LIFE SUPPORT)
- PALS (PEDIATRIC ADVANCED LIFE SUPPORT)
- TNCC (TRAUMA NURSE CORE CURRICULUM)
- Lean Six Sigma Yellow Belt, Ben Taub Hospital
Similar Profiles
Kim CarterKim Carter
Supervisory MSA-GS 7 Step 2- FT/40hrs-wk at Michael E. DeBakey VA Medical CenterSupervisory MSA-GS 7 Step 2- FT/40hrs-wk at Michael E. DeBakey VA Medical Center
ENSY Enyong, MSN,APRN, PMHNP-BCENSY Enyong, MSN,APRN, PMHNP-BC
Crisis Stabilization Psych. Nurse Practitioner at Venture- Michael E DeBakey VA Medical CenterCrisis Stabilization Psych. Nurse Practitioner at Venture- Michael E DeBakey VA Medical Center
Marcus ShortenMarcus Shorten
Health Technician at Michael E. DeBakey VA Medical Center/ EDHealth Technician at Michael E. DeBakey VA Medical Center/ ED