Dr. Rashida Begum
Al Wakra
Summary
As a seasoned health management professional, my expertise is rooted in a solid medical foundation, complemented by a robust educational portfolio that includes a joint Master's degree in Public Health and Health Care Management, alongside a Postgraduate Diploma in Health Care Management and an MBBS degree. With a decade of hands-on experience in the Australian public health sector, I bring a comprehensive grasp of the health care system, underscored by a deep commitment to patient care. My proficiency encompasses multidisciplinary care, coordination of care, and adherence to care standards and protocols. I am adept at establishing and executing policies, procedures, and benchmarks that uphold the highest standards of health care excellence.
Overview
16
16
years of professional experience
Work History
Quality Partner /Quality Officer
Monash Medical Centre
05.2019 - 03.2020
- Expertly monitored and evaluated Key Performance Indicators (KPIs) to ensure high-quality outcomes
- Conducted comprehensive surveys, data collection, and analysis to inform quality improvement strategies
- Vigilantly ensured clinical outcomes were consistently monitored and enhanced
- Collaborated with the Clinical Outcomes team to lead thorough reviews of clinical incidents and outcomes
- Coordinated and facilitated accreditation survey events aligned with Australian Council on Healthcare Standards (ACHS) protocols
- Promoted and ensured adherence to policies, procedures, best practice standards, professional guidelines, and legislative requirements
- Developed and delivered insightful quality and safety reports to the leadership team and practice improvement meetings
- Coordinated program-level quality and safety committees, including morbidity and mortality meetings
- Managed reporting on actions from quality and safety meetings, incident and outcome review recommendations, and Clinical Council directives
- Provided targeted education and coaching on clinical quality and improvement, especially to Nurse and Midwife Managers and Unit Heads
- Presented briefings, reports, and analyses on quality improvement initiatives, highlighting achievements and progress
- Served as an escalation point for quality systems issues, ensuring effective resolution
- Assisted program leaders and the Risk team in reviewing and updating the program Risk Register
- Supported clinical directors in crafting risk and quality improvement reports as needed
- Developed program-specific audit tools and conducted audits to maintain high standards
- Assisted with the implementation and evaluation of National Safety and Quality Health Service Standards for program accreditation
- Actively pursued benchmarking opportunities to drive continuous improvement
- Worked closely with clinical area managers, including Unit Heads and Nurse Managers, to enhance quality care systems and measurements
- Led the development and review of policies, procedures, and guidelines to ensure best practices
- Oversaw KPIs, enhancing clinical outcomes & standards compliance
- Led clinical reviews & coordinated ACHS accreditation events
- Presented quality/safety reports & managed program quality committees
- Developed audit tools & facilitated staff education on quality improvement
Quality Coordinator Quality and safety Unit
The Royal Women's Hospital
07.2012 - 05.2019
- Strategically developed and implemented the annual quality plan in collaboration with Quality team members
- Conducted comprehensive reviews and evaluations of risk management and improvement systems and tools
- Led the development and review of organizational Policies, Procedures, and Guidelines to ensure compliance and best practices
- Coordinated and facilitated accreditation survey events in line with Australian Council on Healthcare Standards (ACHS) requirements
- Created and managed accreditation tools for organizational-wide application, ensuring readiness for assessments
- Maintained up-to-date records of accreditation processes, enhancing organizational transparency and accountability
- Robustly monitored KPI and took action accordingly
- Developed and supervised a SharePoint site dedicated to storing accreditation evidence, streamlining survey preparations
- Provided expert guidance on the design, implementation, and evaluation of quality, risk, and improvement initiatives in clinical settings
- Executed clinical audits and patient satisfaction surveys, contributing to continuous quality improvement
- Collaborated with clinical directors and managers to establish and implement a robust clinical audit schedule, ensuring comprehensive reporting
- Ensured timely review and updating of policies, procedures, and guidelines in partnership with clinical leadership, maintaining high standards of patient care
- Delivered targeted education and training to staff on quality, accreditation, continuous improvement, and risk management frameworks
- Assisted in the collection and reporting of ACHS Clinical Indicators, supporting organizational performance measurement
- Achievements include active participation in successful organization-wide accreditation, leading focus groups for accreditation success, evidence collection for standards compliance, development of accreditation tools, and clinical audit schedules
- Promoted RiskManQ as a user-friendly quality activity register, leading to improved reporting to the Quality and Safety committee
- Enhanced incident reporting mechanisms, providing valuable feedback to staff and fostering strong interpersonal relationships with clinical directors, service managers, and the quality team
- Led annual quality plan, ensuring effective implementation across the team
- Coordinated ACHS accreditation events, maintained tools & records for compliance
- Guided clinical quality activities, audits & policy updates for patient safety
- Enhanced staff training in quality & risk management, contributing to accreditation success
Quality Administration Officer, Quality & Safety Unit
The Royal Women's Hospital
11.2011 - 07.2012
- Expertly managed the publication and migration of Policy, Guideline, and Procedures (PGPs) onto a new SharePoint system, ensuring seamless integration and accessibility via the intranet
- Coordinated the development and review process of PGPs, maintaining rigorous document control and ensuring compliance with organizational standards
- Facilitated accreditation activities aligned with National Standards, reinforcing the commitment to quality and safety
- Administered the RISKMAN web-based system, including the Victorian Health Incident Management System (VHIMS), enhancing risk management and quality improvement measures
- Analyzed incident data to formulate recommendations that drive enhancements in patient care quality
- Assisted directors with quality improvement initiatives, providing essential support to elevate healthcare delivery
- Supported the development and execution of clinical audits, contributing to the continuous improvement of clinical practices
- Compiled and reported Victorian patient satisfaction monitoring (VPSM) data, underpinning the organization's quality assurance processes
- Delivered comprehensive clinical incident reports to the Board Quality Committee and Quality and Safety Committee, ensuring informed decision-making
- Achieved successful implementation of the ED-VPSM project, elevating patient satisfaction survey outcomes for the Emergency Department
- Evaluated and facilitated the adoption of the Victorian Health Incident Management System (VHIMS), streamlining incident management
- Led the successful transition to a SharePoint-based policy, guideline, and procedure system within the project timeline, enhancing document management and quality assurance
- Streamlined PGP publication on intranet & led SharePoint migration
- Coordinated PGP development & review, ensuring compliance & accuracy
- Administered RISKMAN & VHIMS, enhancing incident mgmt & quality control
- Implemented ED-VPSM project, elevating patient satisfaction & care quality
Intern in Quality Improvement and Clinical Risk Management
Bonifacio hospital
02.2010 - 05.2010
- Oversaw the incident reporting system, ensuring timely and accurate capture of data
- Engaged in comprehensive analysis of adverse events utilizing document review, trigger tools, FMECA, and RCA to enhance patient safety
- Assisted in the preparation for Canadian accreditation, contributing to the organization's compliance and quality standards
- Evaluated and implemented a CRM program standard, derived from my master's thesis, to facilitate effective self-assessment and continuous improvement
- Oversaw incident report system
- Analyzed adverse events & RCA
- Aided in Canadian accreditation
- Implemented CRM self-assessment
Intern Doctor
Mohammad Ali Hospital Bogra
08.2004 - 07.2005
- Spearheaded comprehensive clinical management across diverse disciplines including Medicine, Surgery, Gynecology & Obstetrics, Pediatrics, Psychiatry, and various Medicine units through rotational assignments
- Managed patient care in various units
- Rotated through surgery, pediatrics, etc
- Diagnosed and treated diverse cases
Education
Joint Master's degree - Management (health)
01.2010
Post Graduate Diploma - Health Care and Management
01.2008
Bachelor of Medicine and Bachelor of Surgery (MBBS) -
01.2004
Arabic Language -
01.2025
Skills
- Project management
- KPI development
- KPI Monitoring
- Data Analysis
- Evaluation
- Survey
- Data collection
- Report writing
- Presentation
- Policy, procedure, guideline development
- Clinical risk management
- Accreditation readiness
- Clinical Auditing
- MS Office
- SharePoint
- Epi-info
- SPSS
- Risk-management software
- Training
- Educating staff members
Personal Information
Nationality: Australian
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Arabic
Limited Working
Publications
- Micro insurance emergence as a tandem partner of micro credit system for the social protection in Bangladesh: An evidence for health policy planner, 10th South East Asia Regional Scientific Meeting of the International Epidemiological Association, Colombo, Sri Lanka, 05/23/10
- Health seeking behaviour versus reproductive health care of rural women of reproductive age (15‐49 yr) in Bangladesh, BDI Conference 2008, Harvard University, 06/13/08
- Health seeking practice of rural women of reproductive age (15‐49) towards their reproductive health care in rural Bangladesh, 9th South East Asia Regional Scientific Meeting of the International Epidemiological Association, 02/09/08
- Trends and Prospects of Telemedicine, Handbook of Research on Modern Systems Analysis and Design Technologies and Applications, 05/01/08
Hobbies and Interests
- Travelling
- Watching movies
- travelling
Timeline
Quality Partner /Quality Officer - Monash Medical Centre
05.2019 - 03.2020
Quality Coordinator Quality and safety Unit - The Royal Women's Hospital
07.2012 - 05.2019
Quality Administration Officer, Quality & Safety Unit - The Royal Women's Hospital
11.2011 - 07.2012
Intern in Quality Improvement and Clinical Risk Management - Bonifacio hospital
02.2010 - 05.2010
Intern Doctor - Mohammad Ali Hospital Bogra
08.2004 - 07.2005
Universita degli Studi di Verona - Post Graduate Diploma, Health Care and Management
Shaheed Ziaur Rahman Medical College - Bachelor of Medicine and Bachelor of Surgery (MBBS),
University of Deusto - Joint Master's degree, Management (health)
Sheikh Abdulla Bin Zaid Al Mahmoud Islamic Cultural Centre - Arabic Language,
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