Compassionate Pastoral Counselor and Case Manager with a focus on trauma-informed care and crisis intervention. Advocates for clients while coordinating services to improve family stability and safety. Delivers effective communication and fosters collaborative teamwork to ensure vulnerable populations access essential resources.
Overview
22
22
years of professional experience
Work History
Pastoral Counselor & Case Manager
Love Our Community
Uniontown, USA
08.2020 - Current
Conduct trauma-informed assessments and evaluate safety, risk, and family functioning for children and caregivers.
Provide crisis intervention, safety planning, and case management for families experiencing homelessness, behavioral health crises, and multi-system involvement.
Facilitate Child and Family Team meetings aligned with wraparound principles.
Develop and monitor service plans, coordinate referrals, and collaborate with schools, shelters, behavioral health providers, and juvenile court partners.
Maintain accurate, timely documentation and progress notes consistent with state and agency expectations.
Provide prevention education and supportive counseling to individuals and groups.
Provided counseling support to individuals facing emotional and spiritual challenges.
Facilitated group therapy sessions to promote healing and community connection.
Developed personalized care plans based on clients' needs and circumstances.
Collaborated with local organizations to enhance resource availability for clients.
Maintained confidential client records in compliance with ethical standards.
Advocated for clients' needs within the community service network framework.
Provided individual, family, and group counseling sessions to clients.
Associate Pastor
New Mt. Zion Baptist Church
Cleveland, USA
04.2014 - Current
Provide crisis support, family engagement, and short-term counseling for individuals experiencing trauma, grief, or instability.
Collaborate with community agencies serving foster families, unhoused individuals, and returning citizens.
Offer prevention education, resource linkage, and advocacy for vulnerable families.
Led worship services and coordinated music ministry activities.
Provided pastoral care to congregation members and families in need.
Developed and implemented community outreach programs for local engagement.
Conducted Bible studies and facilitated spiritual growth discussions.
Visited, counseled, and prayed with church members to provide pastoral care.
Case Management Specialist II
Summit County Job & Family Services
01.2014 - 01.2016
Managed a high-volume caseload in the Medicaid Waiver Department, interviewing clients to determine eligibility for services for medically fragile individuals.
Reviewed documentation, verified information, and ensured applicants met Medicaid program requirements.
Maintained accurate and complete case records while meeting state and agency timelines.
Communicated with clients to explain eligibility processes, gather required information, and guide them through next steps.
Processed SNAP and Medicaid applications and conducted eligibility interviews to ensure timely access to essential benefits.
Provided clear, supportive customer service to individuals and families navigating complex systems.
Customer Advocate
AT&T
01.2004 - 01.2011
Generated over $11M in revenue through effective service and retention strategies.
Resolved complex service issues, enhancing customer satisfaction in high-stress situations.
Developed communication, problem-solving, and documentation skills, improving customer interactions.
Education
Master of Arts - Clinical Mental Health Counseling
Malone University
Alliance, OH
12-2026
Doctor of Ministry - Theology
Ashland University
Ashland, OH
12-2024
OPOTA Certification -
University of Akron Police Academy
Akron, OH
05-1998
Medical Assistant Certification - Healthcare
Akron Institute
Akron, OH
02-1994
Flight Operations Management -
United States Army
Ft. Bragg, NC
04-1991
MA - Pastoral Care & Counseling
Ashland University
Ashland, OH
Skills
Crisis intervention
Trauma-informed care
Case management
Service coordination
Risk assessment
Behavioral assessment
Couples counseling
Family counseling
Client advocacy
Effective communication
Collaborative teamwork
Affiliations
President, Summit County Foster Parent Association
National Foster Parent Association
Chi Sigma Iota
Timeline
Pastoral Counselor & Case Manager
Love Our Community
08.2020 - Current
Associate Pastor
New Mt. Zion Baptist Church
04.2014 - Current
Case Management Specialist II
Summit County Job & Family Services
01.2014 - 01.2016
Customer Advocate
AT&T
01.2004 - 01.2011
Master of Arts - Clinical Mental Health Counseling