Summary
Overview
Work History
Education
Skills
Timeline
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ROBYN LINCOLN

Rosenberg,TX

Summary

Relationship management professional with superior oral and written communication. Recognized for excellent customer service and analytical skills. Doctoral level education in business management and leadership while possessing excellent time management, presentation skills with strong organizational and decision-making capabilities. Known for the ability to troubleshoot client issues while maintaining excellent internal and external customer relationships. Strategic decision maker with proven results and possessing a grandfathered Texas Group One License. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

18
18
years of professional experience

Work History

Account Executive

Aetna, Inc, CVS Health Company
01.2014 - Current
  • Managed and maintained an existing book of business of existing and new clients within Aetna insurance’s commercial medical, pharmacy, dental, life, disability, vision and voluntary (critical care, medigap, etc.) products
  • Responsible for maintaining relationships with key brokers and clients while assisting with strategic planning, negotiating and issue resolution due to health & welfare benefit plan designs
  • Executed strategies to meet profit, revenue and grow business while administering methods to enhance cross-selling opportunities
  • Implemented new cases while assisting in renewal negotiations and supported client authorizations, claims and eligibility resolution and educating clients on PHI, HIPAA, and new government (local, state, and federal) guidelines
  • Facilitated meetings that outlined and communicated yearly benefit, and/or medical policy trend outcomes accompanied with solutions for clients
  • Lead collaboration on renewals for benefits and pricing along with providing solution-based recommendations
  • Assisted clients with enrollment and health fair meetings
  • Served on the account management council for eighteen months

Senior Field Account Manager

United Healthcare
01.2007 - 01.2014
  • Maintained and serviced an existing book of business within UnitedHealthcare’s medical and pharmacy coupled with the ancillary products (disability, life, vision, employee assistance program, international medical benefits) marketed via business units of UnitedHealth Group
  • Performed a variety of account management functions related to the continued growth, profitability and retention of quality business and development of solid relationships with key producers and commercial medical plan sponsors
  • Added value to sales and account management process in assisting in benefit implementation, coordinating plan sponsor and benefit discussions, face-to-face enrollment meetings, scheduling quarterly and annual meetings for analyzing claim and service trends and preparing/distributing account reports, as requested of clients
  • Supported and participated in sales presentations of products and processes, also responsible for training and updating information related to customers across UnitedHealthcare and OptumHealth Specialty Benefits in regard to new state and federal regulations
  • Managed the coordination of plan documents and resolved escalated claim, billing, eligibility concerns
  • Assisted clients with incorporating wellness strategies and incentives for employee population per culture demands.

Strategic Account Executive

United Behavioral Health
01.2005 - 01.2007
  • Managed and maintained an existing book of business of existing and new clients within United Behavioral Health’s mental health & employee assistance programs
  • Responsible for maintaining and establishing a book of business by strengthening relationships with key brokers and clients
  • Implemented strategies to meet profit, revenue and grow business while executing methods to enhance cross-selling opportunities
  • Facilitated enrollment meetings, benefit fairs and train the manager and crisis intervention sessions
  • Implemented new cases while assisting in renewal negotiations and supported client authorizations, claims and eligibility resolution while educating clients on HIPPA regulations.

Education

Ph.D. - HealthCare Management and Leadership

California InterContinental University
Irvine, CA
12.2020

Masters of Business Administration - HealthCare Management

Our Lady of The Lake University

Bachelors of Science - Psychology

University of Houston

Skills

  • Sales Expertise
  • Financial Reporting
  • Quarterly Reviews
  • Strong Presentation Skills
  • Account Relations
  • Sales Strategies Implementation
  • Onsite Visits
  • Strong Relationships
  • Customer Relationships
  • Business Growth Opportunities
  • Negotiation
  • Research and Analysis
  • Client Relationship-Building
  • Account Oversight
  • Verbal and Written Communication
  • Account Management
  • Interpersonal Skills
  • Strategic Initiatives
  • Customer Presentations

Timeline

Account Executive

Aetna, Inc, CVS Health Company
01.2014 - Current

Senior Field Account Manager

United Healthcare
01.2007 - 01.2014

Strategic Account Executive

United Behavioral Health
01.2005 - 01.2007

Ph.D. - HealthCare Management and Leadership

California InterContinental University

Masters of Business Administration - HealthCare Management

Our Lady of The Lake University

Bachelors of Science - Psychology

University of Houston
ROBYN LINCOLN