Excel
DR. ROCHELLE B. PRICE
Jacksonville,FL
Summary
Experienced Operations Specialist with 15+ years of expertise in organizational operations, data center management, telecommunications, and multiple start-up businesses. Skilled in cultivating rapport to optimize project goals and output, resolving complex problems, and delivering innovative improvement strategies. Proficient in Google Suite, Microsoft products, Salesforce, JD Edwards, and QuickBooks.
Overview
16
16
years of professional experience
Work History
Datacenter Consultant
Duos Edge, AI
01.2024 - Current
- Start-up company filings, certifications, budget setting
- Setting up and getting datacenter SOC 1 & SOC 2 Type 1 & 2 certified
- Finding vendors in new areas of business
- Going to conferences to evaluate new technologies and working with Marketing in vendor booths
- Setting up all operations, policies, and procedures
- Content Development for LinkedIn, Press Releases and external/internal communications.
- Advised my Executive decision support by doing reviews of operations and identified areas for improvement.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
VP of Shared Services
Miller Electric Company
01.2016 - 01.2023
- Aligned company resources to support the organization's overall strategic direction
- Accountable for various responsibilities across accounting, supply chain management, administrative operations, contracts, fleet, payroll, facilities, and service software, assisting in maximizing operational performance and achieving financial goals
- Identified opportunities to improve business process flows and productivity.
- Provided oversight to improve efficiency through standard operating procedures, including amending supporting policies and job descriptions
- Led the DEI initiative and assisted in policy formation
- Increased company growth through collaboration with sales and marketing departments.
Director of Customer Care
Cologix
01.2014 - 01.2016
- Increased collections within the first 120 days from 60 Days of Sales Outstanding (DSO) to 40 DSO
- Assembled, Implemented, and Managed a call center to serve twenty data centers
- Led a team of Customer Care Managers whose core role was to do tech support
- Advocated and represented customers based on their contracts and Standard Level Agreements (SLAs)
- Strengthened customer relationships by listening to customer concerns and prioritizing service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Chief Operating Officer (COO)
Colo5, LLC
01.2009 - 01.2014
- I Functioned as HR/CFO/COO/Contract Manager and admin for the first two years
- We made sure we got our 1st SAS70 certification (now SOC1 Type 1) and received the next four after that
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- SAS70 (now SOC1 Type 2) is a security certification that all legitimate data centers must have for banks and publicly held companies to be your customers
- Managed all aspects of Accounting, Change Management, and fiscal responsibility
- Managed Cash: Data centers are a cash-intense business, and this has a critical role
- Functioned as the organization's Senior Leader in all aspects of building out the space of two data centers, meeting with Board members, and ensuring all employees felt like they were part of a family amid a chaotic startup to sell for 40M eventually
Education
Ph.D. - Organizational Leadership
Jacksonville University
Jacksonville, FL04-2019
MBA - Organizational Leadership
Valdosta State University
Valdosta, GA04-2004
Bachelor of Science - Business Administration And Management
Valdosta State University
Valdosta, GA08-1998
Skills
- Business presentation
- Reporting writing
- Technical review
- Assessments
- Public speaking
- Client requirements assessment
- Reports and documentation
- Subject matter expert
- Executive support
- Analytical thinking
- Strategic planning
- Organizational development
Affiliations
- Construction Finance Management Association (CFMA)
- Jacksonville Leadership Class of 2024
- Jacksonville Women's Network (JWN)
- Women in Mission Critical Organizations (WIMCO)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved AP invoice turnaround by introducing ScanMan (Oracle) for 85% of the input tasks. Improved entry of invoices per day to 700 from 400. This group processed 9000 invoices a month (300M).
- Supervised team of 110 staff members.
- Achieved Employee Satisfaction through effectively helping with them with their goals and focusing on their strengths.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceQuote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Software
JDEdwards
Microsoft Suite
Google Suite
Corrigo Service Software
ScanMan
Languages
English
Full Professional
Interests
Shark Tooth Hunting
Going to the beach
Travel
Hiking with my dogs
Spending time with Family
Reading
Timeline
Datacenter Consultant
Duos Edge, AI
01.2024 - Current
VP of Shared Services
Miller Electric Company
01.2016 - 01.2023
Director of Customer Care
Cologix
01.2014 - 01.2016
Chief Operating Officer (COO)
Colo5, LLC
01.2009 - 01.2014
Ph.D. - Organizational Leadership
Jacksonville University
MBA - Organizational Leadership
Valdosta State University
Bachelor of Science - Business Administration And Management
Valdosta State University
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