Dr. Rosalind Fields
Aviation Sales and Operations Professional
Metro Atlanta,GA
Summary
Dynamic Regional Manager offering in-depth understanding of the aviation industry including market conditions and regional preferences, excelling in vendor management and compliance assurance. Specializing in engagement with a proven track record in optimizing revenue and fostering strong client relationships. Adept at promoting collaboration across teams to enhance operational efficiency and service quality.
Overview
20
20
years of professional experience
Work History
Regional Manager- Central-USA, Cargo Operations
American Air Lines
Atlanta, GA
12.2023 - Current
- Support and manage vendor partnerships at 50+ airports
- Sales Collaboration and presentations
- Maintain Procurement and Revenue Management partnerships
- Ensure Cargo and PPS stations are IATA compliant
- Facilitate station visits to ensure compliance
- Engage with Senior Sales and Operations leaders
- Facilitate conference calls regionally and system wide
- Strengthen internal and external collaborations
- Industry meeting and event planning
- Promote engagement and empowerment
- Ensure strategic and tactical cargo service delivery
Diversity Facilitator, (Cargo)
American Air Lines
Atlanta, GA
05.2020 - Current
- Facilitate DE& I sessions for large and small groups
- Coordinate events of inclusion throughout the organization
- Collaborate initiatives with cross-divisional partners
- Maintain a local and global network to promote DE&I awareness
- Interface with leaders to support an inclusive workplace
- Foster an environment that enhances strategies of inclusion
- Encourage DEI awareness
Account Manager, Cargo Sales
American Air Lines
Atlanta, GA
11.2016 - 12.2023
- Manage assigned Air Export accounts (Atlanta, Charlotte, & Raleigh) +$25M annual revenue
- Maintain Client Relationships
- Surface logistics support
- Employee and customer engagement
- Foster cross-divisional partnerships with key business leaders
Adjunct Professor (Online) Hotel/Restaurant/ Tourism/ Management
Albany Technical College
Albany, GA
01.2017 - 03.2022
- Online classroom management, guidance, and instruction
- Blackboard and Banner web proficiency
Manager, Cargo Customer Service Center
Delta Air Lines
Atlanta, GA
09.2014 - 11.2015
- Managed 200 team members plus daily sales and operations to ensure efficient flight schedules and customer service.
- Coordinated team training programs to enhance staff performance and compliance.
- Oversaw budget management for operational expenditures and resource allocation.
Account Manager, Cargo Sales
Delta Air Lines
Atlanta, GA
09.2013 - 09.2014
- Managed client accounts and maintained strong relationships with key stakeholders to promote revenue growth and to ensure service delivery.
Inside Sales Account Manager
Delta Air Lines
Atlanta, GA
01.2012 - 08.2013
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic sales plans to meet customer needs.
Specialist, Cargo Operations/Communications
Delta Air Lines
Atlanta, GA
08.2010 - 01.2012
- Oversaw compliance with safety regulations and company policies in daily operations domestically and internationally.
- Collaborated with cross-functional teams to streamline processes and improve communication.
Customer Service Representative
Delta Global Services (DGS)/Sky Team Joint Venture
Atlanta, GA
06.2006 - 08.2010
- Assisted customers with inquiries and resolved issues effectively.
- Provided information about services and flight schedules of three major airlines to enhance customer experience.
Education
DBA - Business Administration
Columbia Southern University
Orange Beach, AL09-2019
MBA - Project Management
Columbia Southern University
Orange Beach, AL10-2012
BA - Business Administration
Georgia Southern University
Statesboro, GASkills
- Vendor management
- Compliance assurance
- Procurement management
- Revenue optimization
- Sales presentations
- Customer relationship management
Engagement
DECA Leadership (Georgia), http://www.deca.org, Virtual Volunteer, Certify and judge projects statewide
Languages
Spanish
Professional
Timeline
Regional Manager- Central-USA, Cargo Operations
American Air Lines
12.2023 - Current
Diversity Facilitator, (Cargo)
American Air Lines
05.2020 - Current
Adjunct Professor (Online) Hotel/Restaurant/ Tourism/ Management
Albany Technical College
01.2017 - 03.2022
Account Manager, Cargo Sales
American Air Lines
11.2016 - 12.2023
Manager, Cargo Customer Service Center
Delta Air Lines
09.2014 - 11.2015
Account Manager, Cargo Sales
Delta Air Lines
09.2013 - 09.2014
Inside Sales Account Manager
Delta Air Lines
01.2012 - 08.2013
Specialist, Cargo Operations/Communications
Delta Air Lines
08.2010 - 01.2012
Customer Service Representative
Delta Global Services (DGS)/Sky Team Joint Venture
06.2006 - 08.2010
DBA - Business Administration
Columbia Southern University
MBA - Project Management
Columbia Southern University
BA - Business Administration
Georgia Southern University