Dr. Scott Olson
Colorado Springs,CO
Summary
A seasoned leader and innovator, I excel in creating, streamlining, and optimizing systems that transform challenges into opportunities. My expertise in creating web-based solutions, process automations, and data visualizations while troubleshooting issues, documenting processes, building client relationships and providing exceptional customer service have been the bedrock of my career over the past 20+ years.
Overview
23
23
years of professional experience
Work History
Programmer II
CSSD11
Colorado Springs, CO
06.2022 - Current
- Supported and developed custom enhancements for PeopleSoft Financials.
- Created customized Microsoft SharePoint applications using JSON, HTML, CSS, intricate show/hide formulas, and complex calculated fields.
- Created very complex Microsoft Power Automate flows using both included and premium connectors.
- Created custom data visualizations and reports using Microsoft Power BI.
- Used Atlassian Jira for project management and issue reporting.
- Used Atlassian Confluence to create an online repository of documentation.
President/Owner
WebCrafters
Colorado Springs, CO
02.2007 - Current
- Directed comprehensive sales and project management processes across all initiatives.
- Spearheaded teams specializing in web development, hosting solutions, branding, and digital marketing strategies.
- Leveraged the WordPress platform to deliver custom website designs and tailored hosting solutions for clients.
- Developed client relationships, provided excellent customer service, and offered ongoing technical support.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Initiated projects aimed at improving customer service standards across departments.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Implemented new technologies to streamline organizational processes when needed.
- Identified new business opportunities through market research.
- Monitored market trends and adjusted strategies accordingly.
- Fostered a culture of innovation and continuous improvement across the organization.
- Promoted a customer-centric approach to drive satisfaction and loyalty.
- Oversaw the development and launch of new products and services.
- Analyzed the competitive landscape to inform strategic decision-making.
- Directed company-wide budgeting, financial planning, and analysis processes.
- Managed and oversaw the leadership team to meet established KPIs and achieve objectives and key results.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Implemented cutting-edge technologies to streamline operations and increase efficiency.
- Conducted regular performance reviews and made adjustments to align with strategic objectives.
- Drove revenue by cultivating successful client relations.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
IT Support Manager
SMARTPAY
04.2019 - 06.2022
- Managed and escalated IT support tickets from sales team, company employees, and customers utilizing the Zendesk platform.
- Resolved escalated customer complaints in a timely manner.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Diagnosed and resolved software, hardware, and network problems employing troubleshooting expertise.
- Leveraged communication platforms such as Google Meet and Slack for collaborative problem solving.
- Generated tasks, bugs, and feature requests within Atlassian Jira.
- Coded, created branches, committed and pushed changes using PhpStorm, BitBucket, and GIT.
- Managed inventory, maintenance, and the allocation of technology devices including computers and peripherals.
- Produced customized reports leveraging MySQL for precise data insights.
- Managed setup, configuration, and removal of employee user accounts in Google Workspace.
- Create an extensive online repository of documentation using Atlassian Confluence and Google Docs.
- Oversaw employees' VPN installation and configuration.
- Identified opportunities for process improvements within the department.
- Delivered exceptional customer service.
Co-Founder/Manager
719 Commons
Colorado Springs, CO
01.2018 - 04.2021
- Established and operated a non-profit co-working hub and event venue.
- Developed client relationship and managed client contracts/payments.
- Oversaw the coordination of equipment procurement, facilities, volunteers and staff.
- Analyzed customer feedback to improve product offering and services.
- Developed strategies to increase brand awareness through public relations initiatives.
- Cultivated relationships with individuals and organizations to build community support for nonprofits.
- Developed and implemented fundraising strategies to support the mission of a local nonprofit organization.
- Developed and maintained the non-profit's website.
Customer Relationship Manager
Spin My Logo
09.2013 - 04.2019
- Oversaw the entire sales cycle.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Analyzed customer data to identify trends and make recommendations for improvement.
- Served as primary liaison for maintaining client relationships.
- Cultivated strong relationships with customers by providing personalized attention.
- Developed strategies to improve customer service processes.
- Developed and maintained company websites.
- Developed project milestones as required.
- Created surveys to gather feedback from customers about their experiences.
- Created and managed customer relationship management databases.
- Resolved customer complaints in a timely manner.
IT Consultant
Technology Services of CO
Colorado Springs, CO
06.2013 - 12.2014
- Facilitated sales, network configuration, and Wi-Fi implementation for businesses and schools.
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Ensured compliance with security policies including firewalls, and anti-virus programs.
- Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Program Manager
My Father's House Community Shelter, Inc.
Portland, OR
01.2012 - 06.2013
- Oversaw the interviewing, selection, intake, discipline, transition, and exit processes for homeless families.
- Oversaw the case management team and program progress for homeless families.
- Managed curriculum delivery for career readiness, financial management, and addiction recovery programs.
- Conducted classes and provided case management services.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Enhanced the program through development, evaluation, and refinement.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Established strategic partnerships through collaboration with organizations and agencies.
- Provided expert advice on technological solutions.
- Guided graduating families in reintegrating into the community.
- Served as a primary contact for families who completed the program.
President/Owner
Affordable Tech Support
Portland, OR
05.2002 - 06.2007
- Managed and executed tasks related to sales, customer service, and marketing.
- Conducted computer system repairs, upgrades, and optimization to enhance functionality.
- Utilized diagnostic tools to detect errors in hardware configuration.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Performed malware elimination and system restoration.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Assessed computer performance issues to identify root cause of problems.
- Diagnosed network connectivity issues and implemented solutions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Resolved printer issues by troubleshooting drivers or replacing faulty parts.
- Managed inventory of spare parts used in computer repairs.
- Set up wireless networks for home users utilizing the latest security protocols.
- Installed operating systems and applications software on customer computers.
- Installed and updated software for customers to ensure computer efficiency.
- Assisted customers with new computer and accessory purchases.
- Assisted customers with setting up email accounts, web browsers.
- Trained end-users on basic computer use and proper maintenance procedures.
- Developed an efficient system for tracking repair progress through completion.
- Developed and maintained the company website.
Education
Doctor of Ministry - Missional Leadership
Multnomah University
Portland, ORMaster of Arts - Movemental Theology/Praxis
Multnomah University
Portland, ORBachelor Degree - Music Education, Information Systems, Sociology
University of North Texas
Denton, TXSkills
- Effective leadership by example
- Skilled in building client relationships
- Web development expertise
- Create and improve systems
- Project management experience
- Program management experience
- Technical troubleshooting expertise
- SQL query writing and optimization
- Process documentation/organization
- Exceptional customer service
- Expertise in PeopleSoft Financials
- Microsoft SharePoint development
- Microsoft Power Automate proficiency
- Microsoft Power BI data visualization expertise
- Proficient in Microsoft Office 365
- Experienced with Google Docs
- Proficient in Google Workspace
- Proficient with Atlassian Applications
Timeline
Programmer II
CSSD11
06.2022 - Current
IT Support Manager
SMARTPAY
04.2019 - 06.2022
Co-Founder/Manager
719 Commons
01.2018 - 04.2021
Customer Relationship Manager
Spin My Logo
09.2013 - 04.2019
IT Consultant
Technology Services of CO
06.2013 - 12.2014
Program Manager
My Father's House Community Shelter, Inc.
01.2012 - 06.2013
President/Owner
WebCrafters
02.2007 - Current
President/Owner
Affordable Tech Support
05.2002 - 06.2007
Doctor of Ministry - Missional Leadership
Multnomah University
Master of Arts - Movemental Theology/Praxis
Multnomah University
Bachelor Degree - Music Education, Information Systems, Sociology
University of North Texas
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