Serena Brown, Ed.D.
Education
Uriah,AL.
Summary
Goal-oriented and dedicated to strengthening administrative operations to streamline costs and enhance procedures for the benefit all stakeholders. A former and passionate instructor/trainer with 10+ years of developing and providing learning experiences to public and private institutions through learning management systems after 20+ years working with automated systems in textile and automotive industries. Six years project management experience in database design/development, data collection, implementing, and evaluating workplace activities for training. Recently certified as a Reliability Leader in work execution management, asset management, maintenance, and asset conditioning management. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
59
59
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Assistant Dean of Institutional Effectiveness
Reid State Technical College
Evergreen, AL
10.2021 - Current
- Devise strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Oversee regular assessment of goals and objectives of undergraduate academic affairs activities.
- Consult with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Interpret and apply academic standards to communicate complex policies and procedures to students, faculty and other stakeholders.
- Implement initiatives to drive curriculum quality and target learning outcomes.
- Strengthen operations by aligning processes to capitalize on new educational trends.
- Coordinate collection and analysis of data related to student registration, course offerings and enrollment processes.
- Supervise student recruitment, student testing, and dual enrollment.
- Supervise coordinators and assist with review of student and faculty requests for assistance.
- Articulate and represent unit interests in discussions and negotiations with multiple stakeholders and constituents.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Increase school enrollment over 3% with improved promotional approaches and outreach strategies.
Coordinator of Institutional Research and Planning
Reid State Technical College
Evergreen, AL
10.2020 - 09.2021
- Drove workflow improvements by streamlining processes.
- Entered and maintained departmental records in company database.
- Entered data, generated reports and produced tracking documents.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Aided colleagues, managers and customers through regular communication and assistance.
- Devised and implemented improvements to reporting procedures.
- Gathered and organized materials to support operations.
- Assisted with planning and evaluation of college divisions.
- Represented academic division at professional associations, accrediting agencies, government agencies, foundations, and local community groups.
- Assisted all divisions in meeting all program viability requirements and program standards of ACCS.
- Reviewed CTE equipment needs and prepared data for grant writing purposes to obtain needed equipment.
- Created, conducted, compiled, and disseminated data collected from institutional survey instruments throughout college.
- Reported data to VFA, CTE/Perkins, and other agencies as needed or requested.
Career and Technical Education/Perkins Coordinator
Reid State Technical College
Evergreen, AL
08.2018 - 09.2020
- Coordinated development and management of CTE placement tracking system.
- CTE liaison for College with Workforce Development grants.
- Prepared marketing materials in supports of all CTE programs.
- Site coordinator for Student Credential Assessments and managed credentialing database and reporting.
- Developed, planned, implemented, and administered CTE pathways for CTE program areas throughout college.
- Budget manager for Perkins and Workforce grants.
- Assisted with researching grants and grant writing tasks.
Facilities Division Database Specialist
Poarch Band of Creek Indians
Atmore, AL
06.2016 - 02.2018
- System administrator of maintenance system for PBCI assets (2000+) and daily facilities operations
- Develop, deliver, obtain feedback, evaluate, and revise training on maintenance system to 500+ employees
- Valuate daily operations to improve systems outcomes.
- Develop fleet asset maintenance plans and implement, track, and revise.
- Determine, formulate, implement, enforces data collection policies and procedures to ensure quality data collection
- Prepare and report business operations analytics of assets/operations for cost determinations
- Develops/implements proper public access to database systems and data research portal
- Leet/fuel system administrator for 200+ vehicles using $50,000+ per month.
- Transportation/system policy revisions.
- Track/assess/recommend asset allocation/replacement, auction/destroy of all fleet operations
- Fleet needs/budget allocation recommendations.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Planned and implemented security measures to safeguard vital business data.
- Coordinated with project management staff on database development timelines and project scope.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Tested programs and databases to identify issues and make necessary modifications.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-day-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to ensure projects were completed on time.
Instructor/Subject Matter Expert/Program Coordinator
Jefferson Davis Community College, Coastal Alabama Community College
Atmore, AL
06.2015 - 05.2016
- Develop, evaluate, and revise curriculums and textbooks.
- Develop, deliver, obtain feedback, evaluate, and revise learning materials for traditional and blended learning environments
- Develop learning management system for incorporation of developed learning materials
- Develop, and implement job-shadowing opportunities.
- Provide public relations to surrounding communities.
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures
- Develop semester schedules and courses.
- Provide Technical, Academic and Career advice.
- Modernize options within program to meet industry needs.
- Collect, maintain, and report program outcome data for Carl D
- Perkins Grant.
- Plan, lead, and manage semi-annual Advisory Committee Meetings.
- Provide educational opportunities with local schools for Dual Enrollment courses
- Equipment asset management and forecast future equipment needs.
- Plan, develop, and maintain program budget.
Instructor/Subject Matter Expert
Alabama Southern Community College, Coastal Alabama Community College
Thomasville, AL
08.2013 - 05.2015
- Develop, evaluate, and revise curriculums and textbooks.
- Develop, deliver, obtain feedback, evaluate, and revise learning materials for traditional and blended learning environments.
- Develop learning management system for incorporation of developed learning materials.
- Develop, and implement job-shadowing opportunities.
- Provide public relations to surrounding communities.
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures.
- Develop semester schedules and courses.
- Provide Technical, Academic and Career advice.
- Collect, maintain, and report program outcome data for Carl D. Perkins Grant.
- Equipment asset management and forecast future equipment needs.
- Maintain necessary files for equipment purchases in program and prepare and initiate purchases relevant to program.
- Maintain student records and confidentiality.
Job Training Instructor/Subject Matter Expert
Community Based
Atmore, AL
06.2011 - 08.2013
- Alabama Technology Network
- Operating under Southwest Alabama Industrial Engineering Consortium –
- Alabama Department of Postsecondary Education Workforce Development Division
- Data collection on students and their academic progress, graduation information, and subsequent employment within industry
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures
- Provide Technical, Academic and Career advice.
- Provided assessment to and recommendations of training to surrounding industries in Region 9
- Develop, evaluate, and revise curriculum, scheduling, and other topics related to training
- Develop, deliver, obtain feedback, evaluate, and revise learning materials for traditional and blended learning environments
- Develop learning management system for incorporation of developed learning materials
- Representing CBJT/SAAMS grant in public meetings, public relations involving grant activities
- Technical support to consortium colleges in Region 9.
- Maintain necessary files for equipment, equipment maintenance, and propose equipment purchases relevant to program.
- Performed scheduled and unscheduled maintenance of equipment.
Instructor
Jefferson Davis Community College, Coastal Alabama Community College
Atmore, AL
06.2011 - 08.2013
- Develop, evaluate, and revise curriculums and textbooks.
- Develop, deliver, obtain feedback, evaluate, and revise learning materials for traditional and blended learning environments.
- Develop learning management system for incorporation of developed learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created guides and course materials to reiterate lecture information and help students.
- Emphasized safe working and classroom conditions and practices.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
- Created and implemented written and oral assessments.
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
- Increased student participation by facilitating interesting and relevant events.
- Oversaw curriculum implementation and continuous improvement of industry best practices.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
- Optimized learning plans, quantifying student progress through test administration.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Developed classroom guidelines and assignment rules to communicate expectations.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Tested students on materials presented in workshops and classes to assess grasp of material.
Instructor/Subject Matter Expert
Central Alabama Community College
Childersburg, AL
08.2009 - 05.2011
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures.
- Develop semester schedules and courses.
- Provide Technical, Academic and Career advice.
- Collect, maintain, and report program outcome data for Carl D Perkins Grant.
- Maintain student records and confidentiality.
- Updated Manufacturing Fundamentals course to include small-scale production assembly line.
- Developed/installed training/educational equipment to support updated course curriculum developed by me (Motoman Robotic cell blueprint development, contract submission, and hiring of vendors)
- Develop, evaluate, and revise curriculums and textbooks.
- Develop, deliver, obtain feedback, evaluate, and revise learning materials for traditional and blended learning environments.
- Develop learning management system for incorporation of developed learning materials.
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures.
- Develop semester schedules and courses.
- Provide Technical, Academic and Career advice.
- Maintain student records and confidentiality.
- Plan, lead, and manage semi-annual Advisory Committee Meetings.
- Planning/submitting budgets to maintain targeted curriculum.
- Maintain necessary files for equipment purchases in program and prepare and initiate purchases relevant to program.
- Equipment asset management and forecast future equipment needs.
Equipment Service Associate
Honda Manufacturing of Alabama
Lincoln, AL
02.2003 - 06.2009
- Robotic Weld Department.
- Root cause analysis (5 Why) of equipment downtime to continually improve operations (Kaizen).
- Investigate and implement equipment modifications to increase reliability/productivity.
- Electrical and mechanical concept, design, manufacturing, and installation.
- Developed plant standardization for trouble shooting database; developed and evaluated user test cases.
- Developed and implemented standardize machine tool operation procedures company-wide.
- Arc Flash Welding Department safety officer.
- Continual analysis/improvement to meet OSHA safety requirements within manufacturing environment.
- Designed and developed modification to linear rail system adopted company- wide.
- Designed and developed electrical feed system to Welding Robots from original DC system to more efficient 3 phase system.
- Daily, weekly, monthly, and yearly preventative maintenance in weld department.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Led process improvement and problem-solving efforts to create standard procedures.
Instructor (adjunct)
Central Alabama Community College
Alexander City, AL
08.2001 - 05.2003
- Develop, evaluate, and revise curriculums and textbooks.
- Provide learning path from enrollment to employment.
- Maintain course specific Student Learning Outcomes and assessment measures
- Develop semester schedules and courses.
- Provide Technical, Academic and Career advice.
- Collect, maintain, and report program outcome data for Carl D
- Perkins Grant.
- Maintain student records and confidentiality.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Increased student participation by facilitating interesting and relevant events.
- Emphasized safe working and classroom conditions and practices.
- Optimized learning plans, quantifying student progress through test administration.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Oversaw curriculum implementation and continuous improvement of industry best practices.
- Created and implemented written and oral assessments.
- Created guides and course materials to reiterate lecture information and help students.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Developed classroom guidelines and assignment rules to communicate expectations.
Plant Level Troubleshooter
Frontier
Wetumpka, AL
01.2003 - 02.2003
- Lead troubleshooter for spinning manufacturing plant operations.
- Root cause analysis (5 Why) of equipment downtime.
- Prepare daily reports for downtime meetings.
- Investigate and implement equipment modifications to increase reliability/productivity
- Monthly inventory and safety assessment of maintenance shop equipment and tools.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
Plant HVAC Technician
Avondale
Childersburg, AL
08.2002 - 01.2003
- Direct designer of automated filling and draining system used by air handling systems to reduce utility/labor costs
- Mentored student workers within after school work program.
- Developed, implemented, and evaluated solutions to air environmental systems
- Provide guidance through onsite troubleshooting to other area technicians within plant.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Calibrated permanent and portable environmental monitoring equipment.
- Calibrated equipment to achieve maximum efficiency.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Maintained and repaired industrial chillers.
- Monitored building environmental conditions.
Corporate Technical Specialist
Russell Manufacturing
Alexander City, AL
06.1999 - 08.2002
- Planned/submitted budgets for training.
- Forecast training needs based on company installation schedules of equipment in manufacturing plants
- Troubleshooter in build, install, and startup of major spinning facility.
- Developed, installed, and programmed robot packaging system and automated guided vehicles.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Completed troubleshooting and diagnostics on company resources.
- Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns.
- Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
- Resolved malfunctions with systems and programs through troubleshooting.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to testing protocols.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Provided high-level technical expertise to projects for manufacturing industry.
- Evaluated training procedures for employees, designing improvements and alterations based on statistical feedback and observation.
- Maintained authoritative knowledge on automation and manufacturing through continued education and ongoing training.
- Improved automated guided system by adding new features and infrastructure.
Consultant
Lake Martin Electric
Alexander City, AL
06.2001 - Current
- Consultant in completion of larger residential remodeling projects.
- Verify that new installations met current year’s enforceable NEC code and Authority Having Jurisdiction requirements.
- Test new electrical installations for proper operation and troubleshoot these circuits, if needed.
- Authored detailed work plans to meet business priorities and deadlines.
- Saved considerable costs by renegotiating outsourcing contracts.
- Generated reports detailing findings and recommendations.
- Boosted success of client's organization by improving performance, motivation, and job satisfaction.
Facilities Maintenance Technician
Russell
Alexander City, AL
01.1987 - 01.2000
- Worked in various capacities in corporate maintenance (for all plants) before becoming training specialist.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Studied system requirements to order components and parts and perform acceptance tests.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Determined new technique to streamline maintenance processes to increase workflow.
Education
Doctor of Education - Instructional Technology and Distance Education
Nova Southeastern University
Davie, FL 09.2014 - 05.2018
Master of Science - Management
Faulkner University
Montgomery, AL 01.2010 - 12.2010
Bachelor of Business -
Faulkner University
09.2008 - 12.2009
Associate Applied Science - Industrial Electronics
Central Alabama Community College
Alexander City, AL 09.1991 - 05.1994
Skills
Policy compliance
Certification
Certified Reliabilty Leader
Timeline
Assistant Dean of Institutional Effectiveness
Reid State Technical College
10.2021 - Current
ETA International
10-2021
Certified Reliabilty Leader
11-2020
Coordinator of Institutional Research and Planning
Reid State Technical College
10.2020 - 09.2021
Career and Technical Education/Perkins Coordinator
Reid State Technical College
08.2018 - 09.2020
Facilities Division Database Specialist
Poarch Band of Creek Indians
06.2016 - 02.2018
Instructor/Subject Matter Expert/Program Coordinator
Jefferson Davis Community College, Coastal Alabama Community College
06.2015 - 05.2016
Doctor of Education - Instructional Technology and Distance Education
Nova Southeastern University
09.2014 - 05.2018
Instructor/Subject Matter Expert
Alabama Southern Community College, Coastal Alabama Community College
08.2013 - 05.2015
Job Training Instructor/Subject Matter Expert
Community Based
06.2011 - 08.2013
Instructor
Jefferson Davis Community College, Coastal Alabama Community College
06.2011 - 08.2013
Master of Science - Management
Faulkner University
01.2010 - 12.2010
Instructor/Subject Matter Expert
Central Alabama Community College
08.2009 - 05.2011
Bachelor of Business -
Faulkner University
09.2008 - 12.2009
Equipment Service Associate
Honda Manufacturing of Alabama
02.2003 - 06.2009
Plant Level Troubleshooter
Frontier
01.2003 - 02.2003
Plant HVAC Technician
Avondale
08.2002 - 01.2003
Instructor (adjunct)
Central Alabama Community College
08.2001 - 05.2003
Consultant
Lake Martin Electric
06.2001 - Current
Corporate Technical Specialist
Russell Manufacturing
06.1999 - 08.2002
Associate Applied Science - Industrial Electronics
Central Alabama Community College
09.1991 - 05.1994
Facilities Maintenance Technician
Russell
01.1987 - 01.2000
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