Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Sharon Smith

Pompano Beach,Florida

Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

16
16
years of professional experience

Work History

Human Resource Manager

BrandsMart USA
Dania Beach, USA
01.2023 - Current
  • Serving the functions of a Human Resources Generalist at individual store locations; managing the day-to-day administration of human resources policies, procedures, and programs
  • Focus on functional areas of HRIS, training & development, employee relations & engagement, compensation and employment
  • Responsible for full lifecycle recruitment effort for all hourly positions
  • Analyze position requirements, advertise, and attend job fairs, screen, test, and provide consultation on candidate selection
  • Interview potential candidates, placement of candidates, and handle all related paperwork including notification to non-selected candidates
  • Perform new-hire orientation/onboarding for all hourly employees including an explanation of benefits, policies, and job-role expectations
  • Train and develop employees by facilitating realistic hands-on structured programs to improve customer service and employee productivity and create a high-performance culture
  • Coordinate with HR team on performance management and employee development programs; assist with monitoring company wage and salary structure including bonuses and raises
  • Foster a teamwork/open-door environment encouraging a positive dialogue across the company; serving as a key resource to employees regarding organizational policies and procedures
  • Practice employee relations to establish a positive employer-employee environment promoting a high level of employee morale
  • Participate in the conduct of investigations when employee complaints/concerns are brought forth
  • Administer and maintain employee records for new hires and terminations; track leaves of absences, FMLA, vacation, sick and personal time; handle worker's compensation claims; review work authorization cards and evaluate I-9 form
  • Evaluate unemployment claims and responded to inquiries on unemployment compensation decisions
  • Complete all OSHA required forms and maintain work-related injury files; process Worker's Compensation claims

Human Resource Manager

Owl Aerospace Inc
01.2021 - 12.2022
  • Dedicated HR Manager with 16 years of experience, ensuring HR systems support agencies in recruiting, hiring and retaining an excellent and diverse workforce
  • Respected provider of optimal staffing-related support to executives and officials
  • Uphold the highest standards of integrity, notably in securing the privacy of identities and documents
  • Proven track record of facilitating excellent workflows in HR departments
  • Provide administrative support and manage day-to-day operations of aviation company employing 4+ overseas locations
  • Supervise a 29-person team of departments; manage $500K budget; and prepare reports, documents, and spreadsheets
  • Establish strong working relationships as the primary point of contact for current and prospective clients
  • Contribute to the people-first culture by managing a fun, welcoming, and collaborative work environment that is also organized and efficient
  • Key contributions: Database Management: Developed and programmed CRM, consolidating 15 Excel sheets containing information on 2,000+ clients
  • Enabled sophisticated customer relationship management functions
  • Human Resources Support: Entered and approved timecard information for payroll, conducted new hire orientations, and managing confidential employee records
  • Created HR management and employee-tracking system to streamline HR functions
  • Supplies Procurement: Saved thousands of dollars annually by building productive relationships with vendors and negotiating reduced rates on supplies and services
  • Accounts Receivable: Increased cash flow by diligently following up on past-due receivables and ensuring accuracy of bills, invoices, and credit terms
  • Recordkeeping: Improved protocols for filing system by organizing and labeling files, creating a solution that eliminated time-consuming searches for information
  • Phone & Email Management: Served as a positive ambassador and face of the business, communicating professionally via phone, email, and in person
  • Performs and liaises daily operations in a professional manner, fast paced and high stress environment with upper management
  • Provides procedural guidance to staff in preparing reports on staffing levels based on regulations and policies, contacts the originating division/POC when recommending changes before documents are forwarded to President and CEO for approval
  • Ensures quality service is provided to all customer(s) improving administrative operations and procedures by streamlining all admin policies, establishing production schedules and properly redistributing essential personnel
  • Reorganized the command's directive issuance system, implemented a tracking program for all administrative procedures and maintains records/files

Government Operations consultant II

Florida Department of Health
, USA
01.2020 - 12.2022
  • Providing programmatic, day-to-day, technical assistance to Covid Sites within Broward County
  • Developing/maintaining tracking tools for reporting to federal partners, troubleshoots issues of concern and interpret and apply policies impacting the Covid crisis
  • Employed necessary analytic tools to analyze performance regarding expected outcomes, identifying trends and opportunities for improvement, analyzing root causes, and reporting written findings and recommending improvements to management
  • Assisted with community event logistics within Broward County and conducted quality assurance activities including file reviews and participating in onsite provider site visits
  • Worked collaboratively with other program areas and Departmental staff
  • Supervised staff at covid sites including communicates with, motivates, trains, and counsels
  • Conducted research and providing recommendations for programs development
  • Evaluated program effectiveness as it relates to Covid crisis by setting up and breakdown of testing and vaccination sites within Broward County
  • Prepared manuals and trained workers in the use of new forms, reports, and procedures, according to organizational policy
  • Managed service areas, equipment, supplies and supporting inventories
  • Gathered and reported comprehensive information on patients diagnosed with COVID-19 and their close contacts
  • Ensured personnel action submissions comply with regulations and procedures
  • Coordinated and executed all paperwork in a timely and expeditious manner
  • Expertly managed over 500 nurses during COVID pandemic
  • Developed and implemented operational policies and procedures to ensure efficient government operations.
  • Analyzed financial data, identified trends and formulated solutions to improve budgeting processes.
  • Provided technical expertise in areas such as information technology, public policy, finance, personnel management, procurement and logistics.
  • Implemented process improvements including automation initiatives to reduce costs associated with government operations.
  • Prepared project plans outlining timelines, resources required, deliverables and milestones for assigned projects.
  • Identified potential risks associated with proposed changes in governmental operations strategies.
  • Created presentations that highlighted key findings from research conducted on various topics related to government operations.
  • Monitored progress on projects through regular meetings with stakeholders and provided updates on status.
  • Participated in workshops designed to discuss new ideas regarding how governments can better utilize their resources.
  • Researched emerging technologies that could be utilized by the organization in order to increase efficiency within its departments.
  • Provided training sessions for employees on how to use new software programs or other tools needed for effective operation of an agency's functions.

Project Management/Human Resource

Bosh Enterprise
01.2009 - 12.2019
  • Develop scope for hiring and talent management projects
  • Recruit reliable candidates by searching for potential talent through social media, job boards, job fairs and other venues
  • Interview and screen candidates for employment
  • Maintain up to date files on all staff including drug tests, background checks, injuries, change of address, timesheets etc
  • Manage staff at client location by organizing and preparing work schedules and verifying the hours worked
  • Submit weekly timesheets for processing payroll
  • Act as a liaison with clients to ensure satisfaction and recommend other positions to fill to increase revenue
  • Use project schedule to maintain track deliverable for talent management
  • Maintain activity reports
  • Develop scope for hiring and talent management project
  • Assign deliverable to project team and managed start and finish date to ensure deliverable were met on time
  • Prepared reports on the usage and performance of projector systems for management review.
  • Managed relationships with vendors to ensure timely delivery of parts and supplies as needed.
  • Researched new technologies and products related to projection systems, making recommendations when appropriate.
  • Organized training sessions for staff members on the proper use of projectors and associated software applications.
  • Created user manuals outlining instructions on how to set up, operate, maintain, and troubleshoot projector systems.
  • Drafted purchase orders for new or replacement projector components as needed.
  • Monitored budget expenditures related to projected system purchases, repairs, and upgrades.
  • Performed regular inspections of all projection hardware to identify any potential problems before they arise.
  • Collaborated with other departments to ensure compatibility between their technology needs and our existing projection capabilities.
  • Served as a primary contact point for resolving customer inquiries about our projector services.
  • Provided support during presentations by ensuring that projectors were functioning properly at all times.
  • Tracked rental fees associated with borrowed or leased projectors from external sources.
  • Conducted periodic reviews of current processes in order to recommend improvements where necessary.

Project Manager

TEAM Enterprises / Bacardi USA
01.2015 - 12.2017
  • On site representative for on and off premise promotions throughout South Florida's region; providing brand awareness to customers on various Bacardi portfolio products and sales through promotional activities
  • Relationship building between the client and the distributor
  • Use project schedule to maintain track deliverable for talent management
  • Managed promotional specialist on/off premise and spot checked events
  • Approved recaps after each event as well as taken pictures of customer interactions; distributed and kept track of all POS passed received and given for allocations per quarter
  • Assign deliverable to project team and managed start and finish date to ensure deliverable were met on time
  • Developed client reports weekly and recapped events monthly with KPI's
  • Staff all promotions within assigned geographic area of responsibility and maintain budget and expenses
  • Executed sales and promotions to clients throughout South Florida distributors
  • Implemented sales of Bacardi brands on site for on/off premise events

Office Manager/Human Resource Manager

Office of Dr Ramsey
01.2010 - 12.2014
  • Recruit reliable candidates by searching for potential talent through social media, job boards, job fairs and other venues
  • Interview and screen candidates for part-time employment
  • Hire and train new employees on company
  • Maintain up to date files on all staff including drug tests, background checks, injuries, change of address, timesheets etc
  • Manage staff at client location by organizing and preparing work schedules and verifying the hours worked
  • Submit weekly timesheets for processing payroll
  • Act as a liaison with clients to ensure satisfaction and top notch customer service
  • Manage service/customer relations within the healthcare facility
  • Ran analysis for metrics to assess progress against forecast objectives and best practices
  • Enhances personal, ethical, and organizational development for collaboration and teamwork at the workplace
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Ph.D. - Business Management

Argosy University
Atlanta, GA
06-2014

Master Business Administration - Human Resource Management, Healthcare Management

AMERICAN INTERCONTINENTAL UNIVERSITY
Atlanta
01.2009

Bachelor of Science - Healthcare Administration

UNIVERSITY OF PHOENIX
Phoenix, AZ
01.2007

Skills

  • Proficient in email
  • MS PowerPoint
  • MS Office Suite
  • Employee Onboarding
  • HR leadership
  • Labor law compliance
  • Staff Management
  • Employee Handbook Development
  • Performance Assessment
  • Organizational Development
  • Leadership Development
  • Diversity and Inclusion
  • Recruitment
  • Employee Relations
  • HRIS management
  • Training development
  • Onboarding and Orientation
  • Recruitment and selection
  • Career Development

Affiliations

  • Member, Society for Healthcare Management
  • Member, Society for Human Resource Management
  • Member, Academy of Management
  • Member, Minority Women Management Association
  • Member, Southern Management Association

Websites

References

References available upon request.

Timeline

Human Resource Manager

BrandsMart USA
01.2023 - Current

Human Resource Manager

Owl Aerospace Inc
01.2021 - 12.2022

Government Operations consultant II

Florida Department of Health
01.2020 - 12.2022

Project Manager

TEAM Enterprises / Bacardi USA
01.2015 - 12.2017

Office Manager/Human Resource Manager

Office of Dr Ramsey
01.2010 - 12.2014

Project Management/Human Resource

Bosh Enterprise
01.2009 - 12.2019

Ph.D. - Business Management

Argosy University

Master Business Administration - Human Resource Management, Healthcare Management

AMERICAN INTERCONTINENTAL UNIVERSITY

Bachelor of Science - Healthcare Administration

UNIVERSITY OF PHOENIX

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Sharon Smith