Dr. Taniesha Mariney
Kansas City,MO
Summary
Self-motivated Leader/professional with experience in healthcare and medical office management. Skilled in developing and coordinating operational processes, ensuring compliance with regulatory standards, and providing superior patient experience, adept at building relationships with physicians, staff, and external stakeholders to foster a positive work environment and ensure the delivery of quality services and committed to creating a collaborative environment that encourages growth and development.
Executive Profile:
Doctor of Healthcare Administration with a passion for being a servant in the healthcare community. Offer an entrepreneurial attitude with proven abilities in strategic business planning, financial management, marketing, and operational management and diverse a background.
Overview
13
13
years of professional experience
Work History
Center Administrator
Walmart Health
Kansas City, United States
02.2021 - Current
- Maintain provider and staff scheduling templates and patient schedule for current and future service lines.
- Ensure the Walmart Health Center operates within the guidelines established by Walmart management team and in accordance with laws and regulations.
- Serve as first line in resolving administrative patient issues; resolve problems or issues patients have with clinic systems, policies, or staff; identify and resolve administrative issues/concerns; serve as the stakeholder champion for developing and maintaining a service culture for the health center to improve the experience of our patients and other key customer groups.
- Lead policy and standard operation procedure development and coordination by understanding and identifying issues; direct internal communication strategies; oversee the development of policies, standard operating procedures, and best practices that meet regulations and industry standards.
- Manage vendor relationships for Walmart Health operations and execute business plans and projects
- Maintain relationships with health care providers and health center associates to ensure Walmart Health is a preferred employer.
- Provide supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment.
- 3 years' experience running and overseeing daily operations for multi-specialty service lines in a multi-site organization
- 3 years' healthcare administration experience in primary care, dental, and/or behavioral health practice management
- 3 years' experience using intermediate functionality of Microsoft Office
- 3 years traveling and opening new clinic sites
- Epic
- Six Sigma Green Belt
Sales Manager
Anthology Senior Living
07.2019 - 01.2021
- Sales and Marketing is responsible for generating and managing leads to qualify prospects and move them through the sales process to achieve budgeted occupancy targets for the community
- This position is also responsible for the development of the communities marketing, public relations, and advertising programs to maintain a growing base of referral sources and to promote the programs provided by the community
- In addition, a key responsibility is to maintain a working knowledge of the local market trends and competitors to assist in the development of sales and marketing strategies and action plans
- Met and exceeded KPIs through lead conversions and prospecting activities
- Applied different approaches to changing work demands and to meet sales challenges
- Followed best practices when using CRM and other tools to manage the sales cycle
- Managed sales team activities by evaluating the needs of each territory and participating in sales calls
- Developed and pursued a pipeline of new business opportunities, expanding partnerships and presence.
Agency Manager
Peoplecare Health Services
07.2014 - 04.2018
- Agency Manager Objective: To provide ongoing oversight and administrative support for the agency programs
- Primary Responsibilities (including, but not limited to): Operational Oversight: Provide general oversight of daily operations of the Agency including, but not limited to: Intake Overview & Monitoring: In coordination with agency personnel, oversee and monitor the intake processes, ensuring expedience and required supporting documentation; serving as 'back-up' for service inquiries and assessments
- Client Care/Service: Assure exemplary client service and support; assuring personnel responds promptly and professionally to any client complaints, document complaints, analyze Medicare part A and B benefits
- Case management and oversight of caseworkers
- And review complaints with appropriate employees
- Staff Hiring, Oversight & Evaluation: In reflection of the mission and values of the company, manage the hiring, supervision, and evaluation (including 90-day and annual reviews) of the Agency's office team and manage/facilitate the weekly Agency Team Meetings
- On Call: Manage 24/7 on-call support for clients, care staff, and office staff
- Budget: Provide input in the formulation of the local agency budget, then consistent daily oversight and reporting as required/requested by Administrator and/or designate
- Reporting: Provide oversight to any required reporting via the Agency Reporting & Quality Management Matrix and other reports as required/requested by the Administrator and/or designate
- Meetings: Participate in regular meetings as required by the company
- Regulatory Compliance: In conjunction with the Administrator maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care services including but not limited to all ongoing requirements for continuing professional education
- Community Relations: Actively cultivate strong communication/relationships throughout the service area with key Single Entry Point personnel, establishing and maintaining a strong company reputation
- Misc.: Perform other functions as directed by the officers of the company
- Demonstrated and supported continuous improvement and growth mindset
- Established and implemented departmental policies, goals, objectives, and procedures in conjunction with board members, organization officials, and staff members
- Reviewed financial statements, sales, activity reports, and other performance data to measure productivity
- Responded quickly to meet customer needs and resolve problems.
Medical Assistant
University Hospital
02.2011 - 08.2012
- Experience in expansion
- Adherence to all ethical standards and compliance
- Marketing the agency
- Excellent communication skills with the capability to relate to a diverse patient and staff population
- Ability to present information and respond to questions from patients, providers, administration, and peers
- Ability to multi-task and thrive in a busy fast-paced environment
- ICD-9 and HCPCS
- Working knowledge of OSHA standards
- Proficiency with computer programs (Microsoft Office applications including Outlook, Word, and basic knowledge of Windows)
- Detail oriented with the ability to record all pertinent information and report properly in electronic patient records
- Job duties include, but are not limited, to the following: Provides technical and skilled assistance in the daily functions of patient care delivery and front office functions in an ambulatory clinical practice
- Assists with procedures as well as in routine ambulatory patient care under the supervision of the physician
- Rooming and electronic charting of patients
- Injections/Phlebotomy
- Suture removals
- RX refills, prior authorization
- Patient/Pharmacy phone calls
- Willingness to perform front office duties
- Accomplishments: Accomplished lots of experience and practice with wonderful Doctors at The University of Colorado that will make a lasting effect on how I do my job in the future
- I am very grateful for the experience I received and the tools I with carry with me
- Provided patient education and after-visit care instructions to foster care continuum
- Maintained established quality control standards, driving continuous improvement efforts
- Triaged patients and performed vital checks for patient flow facilitation
- Scheduled appointments and maintaining patient records
- To prioritize patient needs to be identified through phone, electronic, and walk-in communication and comply with established guidelines
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Supported physicians in examinations, procedures, and diagnostic tests
- Obtained patient medical histories for inclusion in records.
Education
Doctor of Health Administration (D.H.A.) In Healthcare Administration -
Virginia University of Lynchburg
Lynchburg, VA12.2022
MHA In Heathcare Administration -
Colorado State University-Global Campus
Denver, CO05.2018
Healthcare Administration -
Colorado State University
Fort Collins, CO01.2016
Associates of Applied Science In Medical Assistant -
San Joaquin Valley College
Visalia, CA01.2016
Skills
- Excellent communication and customer relations skills
- Excellent organizational skills
- Adaptability to rapidly changing situations
- Excellent problem-solving skills
- Analytical Skills (3 years)
- Healthcare Management (6 years)
- EMR Systems (Epic)
- Leadership
- Influence & Negotiations (6 years)
- Foundations of Healthcare Administration & Management-January 2018
- Communication Critical Thinking January 2018
- Sigma Beta Delta April 2016 to Present
- Collegiate chapter of the American Marketing Association-January 2018 to Present
- Project Management Professional September 2018 to Present
- In process: Understand the different types of healthcare data for public and private stakeholders
- Effectively apply data analytics within the healthcare sphere to improve patient outcomes, lower costs, improve quality of care, enhance health delivery system performance, and optimize business operations
- Communicate and display healthcare data analysis results with Excel, and Power BI
Timeline
Center Administrator
Walmart Health
02.2021 - Current
Sales Manager
Anthology Senior Living
07.2019 - 01.2021
Agency Manager
Peoplecare Health Services
07.2014 - 04.2018
Medical Assistant
University Hospital
02.2011 - 08.2012
Doctor of Health Administration (D.H.A.) In Healthcare Administration -
Virginia University of Lynchburg
MHA In Heathcare Administration -
Colorado State University-Global Campus
Healthcare Administration -
Colorado State University
Associates of Applied Science In Medical Assistant -
San Joaquin Valley College