YOLANDER WILLIAMS
Lithonia,Georgia
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
7
7
years of professional experience
Work History
SENIOR PANTRY CHEF
RUTH CHRIS SEAFOOD AND STEAKHOUSE
Atlanta , GA
2022.12 - 2024.06
- Follow recipes, manage portion control, and adhere to presentation specifications
- Hands-on experience with professional kitchen equipment
- Set up station according to established specifications
- Assist with the cleaning, sanitation, and organization
- Coaching and training each new employee
- Prepared a variety of hot and cold dishes, such as salads, sandwiches, starters and desserts.
- Organized the pantry to ensure all ingredients were easily accessible and properly stored.
- Monitored stock levels of food items in the pantry to ensure that supplies were adequately replenished.
- Maintained cleanliness in the pantry by adhering to health department standards for sanitation and hygiene.
- Created detailed reports outlining usage of ingredients, cost per dish, labor costs.
- Supervised ordering process to ensure accuracy of orders placed with vendors.
CLEANING TRAINING AND DEVELOPMENT SUPERVISOR
KIMCO CLEANING SERVICES
Brookhaven , GA
2017.09 - 2022.06
- Responsible for cleaning of 5 buildings.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Spraying building, sanitizing against Covid 19, no outbreaks.
- Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- This includes interviewing employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving issues/problems.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Replenished restroom supplies to maintain soap, paper towels and other product levels.
- Notified building managers about needed repairs to maintain public safety.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
BISTRO SUPERVISOR
MARRIOTT COURTYARD
Tucker , GA
2017.08 - 2022.02
- Directed and supervised bistro staff, ensuring efficient operations.
- Provided leadership to ensure customer satisfaction and quality standards were met.
- Assisted in the preparation of menus by recommending special items or daily specials based on seasonal availability of ingredients.
- Inspected food before it was served to ensure it met quality standards.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
FRONT DESK
ALOFT ATLANTA AT THE BATTERY
Atlanta , GA
2018.09 - 2021.09
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Communicate to appropriate staff when guests are waiting for an available room
- Advise guest of messages and clear departures in the computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Arrange transportation for guests/visitors.
Education
Licence - Master Cosmetologist/Esthetician
Mauricio's School of Cosmetology And Skin
Detroit, MI12.1990
Certification - Medical Assistant
Technical Career Institute
Gross Pointe, Michigan07.1989
Skills
- Communication Skills
- Presentation Skills
- Technical Support
- Customer Service Management
- Training Specialist
- Medical Care
- Quality Assurance
- Sanitation Guidelines
- Menu Planning
- Kitchen Equipment Operation
- Problem-solving abilities
- Recipe Development
Timeline
SENIOR PANTRY CHEF
RUTH CHRIS SEAFOOD AND STEAKHOUSE
2022.12 - 2024.06
FRONT DESK
ALOFT ATLANTA AT THE BATTERY
2018.09 - 2021.09
CLEANING TRAINING AND DEVELOPMENT SUPERVISOR
KIMCO CLEANING SERVICES
2017.09 - 2022.06
BISTRO SUPERVISOR
MARRIOTT COURTYARD
2017.08 - 2022.02
Licence - Master Cosmetologist/Esthetician
Mauricio's School of Cosmetology And Skin
Certification - Medical Assistant
Technical Career Institute
Similar Profiles
Timothy Van DeusenTimothy Van Deusen
Server Assistant at Ruth Chris SteakhouseServer Assistant at Ruth Chris Steakhouse
Dezaun JonesDezaun Jones
Chef at Ruth Chris SteakhouseChef at Ruth Chris Steakhouse
Maximus StoneMaximus Stone
Bartender/Server at Ruth Chris SteakhouseBartender/Server at Ruth Chris Steakhouse