Dru Kaplan
Aliso Viejo,California
Summary
Manager skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Senior Title Officer
Endpoint Closing
El Segundo, California
08.2021 - 11.2022
- Answered incoming calls from all parties about commercial and residential transactions
- Created and maintained database of all title documents for each transaction.
- Collaborated closely with sales staff to successfully grow new clients, revenue, and branding of Company.
- Worked with all parties involved in a real estate transaction to resolve disputes over transaction
- Resolve title-related issues by working closely with realtors, lenders, and courthouse personnel
- Scanned title documentation into the system and reviewed entries for accuracy
- Identified issues affecting titles and property use by examining individual title documents
- Obtained necessary maps and drawings to identify property boundaries
- Reported title encumbrances and detailed required corrective actions verbally and in writing
- Verified property factors carefully, including legal descriptions, current ownership, and specific restrictions
- Performed post-closing quality control reviews of transactions to ensure accuracy of paperwork filed government offices.
- Assessed accuracy and completeness of land-related documents, confirming they meet county, state, and federal regulations.
- Reviewed and prepared title documents for real estate transactions.
- Created and maintained database of all title documents for each transaction.
- Provided guidance and advice to mentees on a range of topics, such as career development, personal growth, and success.
- Facilitated group conversations with mentees to foster collaboration and problem-solving skills.
Senior Title Officer
Corinthian Title
Irvine, Ca
05.2019 - 08.2021
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Maintained regular communications with clients to discuss and resolve issues.
- Reviewed real estate closing files to identify and correct errors.
- Identified issues affecting titles and property use by examining individual title documentation.
- Assessed accuracy and completeness of land-related documents, rejecting unsuitable applications
- Verified property factors carefully, including legal descriptions, current ownership, and specific restrictions
- Reported title encumbrances and detailed required corrective actions verbally and in writing
- Resolved title-related problems by working closely with realtors, lenders, and courthouse personnel
- Approached and solved problems with initiative and sound underwriting judgment.
- Facilitated group conversations with mentees to foster collaboration and problem-solving skills.
Title Officer
North American Title
Costa Mesa, California
04.2016 - 05.2018
- High volume commercial and builders subdivision unit
- Obtained necessary maps and drawings to identify property boundaries
- Assessed accuracy and completeness of land-related documents for recording
- Verified property factors carefully, including legal descriptions, current ownership, and specific restrictions
- Identified issues affecting titles and property use by examining individual title documentation
- Reported title encumbrances and detailed required corrective actions verbally and in writing
- Planned and executed strategies to increase business and drive profit growth
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Identified issues and solutions to eliminate backlog and maximize workflows
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.
Skills
- Excellent Communication
- Data Entry
- Document Review
- Records Coordination
- Title Examination
- FAST, STARS, and Title Platforms Proficient
- Microsoft Office Proficient
- Zendesk Proficient
- Records Analysis
- Remote Office Availability
- Excellent Researching Abilities
- Customer Relations
- Written Communication
- Organization and Time Management
- Decision-Making
- Interpersonal Communication
- Problem-Solving
- Analytical Thinking
Timeline
Senior Title Officer
Endpoint Closing
08.2021 - 11.2022
Senior Title Officer
Corinthian Title
05.2019 - 08.2021
Title Officer
North American Title
04.2016 - 05.2018
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