Dru Mobley
Mesa,AZ
Summary
Operations professional with strong expertise in optimizing processes and ensuring efficient workflow. Skilled in system analysis, troubleshooting, and implementing solutions to enhance productivity. Known for fostering team collaboration and adapting to changing needs. Reliable and results-driven with focus on operational excellence and continuous improvement.
Overview
25
25
years of professional experience
Work History
Technology Operations Engineer
Cox Communications
01.2009 - Current
- Manage ECR projects for MidSplit, HS, and SOFA.
- Maintain DOCSIS NCPS and prepare and schedule change maintenances
- Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
Network Operations Technology Center Mentor
Cox Communications
01.2007 - 01.2009
- Supported the Telephony Test Desk/NIM as a mentor and a subject matter expert
- Primary responsibilities included new hire training within the department
- Prepared MOPS, and individual training guides
- Served as role model for mentees by demonstrating strong values and ethical standards.
SOC Specialist III
Cox Communications
01.2000 - 01.2007
- Serve as a resource to Field Operations and all Customer Care employees in back office telephony support
- Ensure proper provisioning and programming in DMS 500 for upgrades and installations to match customers’ requests
- Utilize multiple tools to troubleshoot phone issues to order to identify and coordinate resolution
- Serve as a trainer and a point of contact for other ROC employees
Education
GED -
Edgewood High School
Ellettsville, IN01-1983
Skills
- DOCSIS technology
- Cross-functional collaboration
- Capacity planning
- WATTS expertise
- Project management
- Microsoft Excel and PowerPoint
Timeline
Technology Operations Engineer
Cox Communications
01.2009 - Current
Network Operations Technology Center Mentor
Cox Communications
01.2007 - 01.2009
SOC Specialist III
Cox Communications
01.2000 - 01.2007
GED -
Edgewood High School
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