Dru Roberts
Lutz
Summary
Proactive and adaptable individual with a strong record in compliance management and customer relationship building. Recognized for resolving challenges and enhancing client satisfaction through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Medical Courier
Health Aid Company
02.2021 - Current
- Coordinated timely transportation of medical supplies to healthcare facilities.
- Trained new couriers on best practices for safe transportation of sensitive materials.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Department Manager
DICK's
03.2020 - 02.2021
- Directed daily operations, ensuring effective staffing and resource allocation to meet departmental goals.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction and loyalty among clientele.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Collaborated with cross-functional teams to develop promotional strategies, increasing foot traffic and sales volume.
Customer Slot Attendant
Hard Rock Casino
03.2011 - 02.2020
- Provided exceptional customer service by assisting players with machine operations and inquiries.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Trained new staff on operational procedures and customer engagement techniques.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Monitored gaming floor for potential security risks, reporting suspicious activities to ensure a safe atmosphere for all guests.
Education
Criminal Justice - Criminal Justice
Southwest Florida College
Tampa, FL01-2008
High School Diploma -
Armwood Highschool
Seffner, FL05-2004
Languages
English
Native or Bilingual
Timeline
Medical Courier
Health Aid Company
02.2021 - Current
Department Manager
DICK's
03.2020 - 02.2021
Customer Slot Attendant
Hard Rock Casino
03.2011 - 02.2020
Criminal Justice - Criminal Justice
Southwest Florida College
High School Diploma -
Armwood Highschool