Dru Rouse
Danville,IL
Summary
Diligent [Desired Position] with proven track record in leading service teams and enhancing customer satisfaction. Demonstrated success in streamlining operations, improving service delivery, and implementing effective problem-solving strategies. Adept at building strong client relationships and fostering collaborative work environment.
Service-focused professional with history of driving operational excellence and delivering top-quality service outcomes. Known for strategic planning and enhancing customer experiences through innovative solutions. Promotes teamwork and adapts to evolving challenges with effective communication and leadership skills.
Experienced with managing diverse service operations and leading high-performing teams. Utilizes strategic planning and process optimization to enhance service quality and client satisfaction. Track record of fostering collaborative environments and driving continuous improvement initiatives.
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Successful Licensed Clinical Social Worker and Director with 25+ years of experience addressing Hospital, Client and Family needs and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Results-driven Social Worker offering proven history of achievement during 25-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Driven Social Worker with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Service Director/Therapist
Royal Oaks Hospital
09.2000 - 05.2003
- Led a team of service professionals, providing full range of patient services and to enhance performance and hospital objectives.
- Forged strong partnerships with external Hospital Disciplines as well as maintained healthy relations with clients, doctors and outside contact.
- Insure completion of complete, accurate and professional Social History's and pointing out areas that the client and family will need during and after hospitalization.
- Conducting Individual and group Psychotherapy sessions.
- Ensured compliance with industry regulations and standards and compliance with Government, state, Medicare and Medicaid regulations.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
Licensed Clinical Social Worker
St. Johns Hospital-Healthcare Services
09.1997 - 09.2000
- Improved client outcomes by implementing evidence-based therapeutic interventions.
- Implemented cognitive-behavioral techniques to help clients change negative thought patterns and improve their coping strategies.
- Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
- Increased patient satisfaction through providing empathetic and compassionate counseling services.
- Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
- Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
- Assisted clients in developing and achieving realistic goals, leading to improved overall wellbeing.
- Maintained timely documentation of client progress, ensuring high-quality care and adherence to ethical guidelines.
- Collaborated with community resources for effective case management, optimizing the support network for clients.
- Enabled smoother transitions between levels of care by effectively communicating with referring providers about client progress and treatment recommendations.
- Expanded professional knowledge through ongoing continuing education and training opportunities in the field of clinical social work.
- Utilized motivational interviewing techniques to encourage clients towards positive behavioral changes that supported their recovery goals.
- Advocated for client needs within interdisciplinary team meetings, ensuring adequate representation and access to necessary resources.
- Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
- Performed short-term therapy, provided education and responded to crisis situations.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Presented clinical documentation and observations to interdisciplinary team.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Established and nurtured key relationships with community members to form valuable partnerships.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Completed psychosocial evaluations and needs assessments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Provided patient and family education on available resources and self-care strategies.
- Coordinated patient discharge planning and follow-up care.
- Developed partnerships with community organizations to expand services and referrals.
Education
Master of Social Work, MSW - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL12-1986
Bachelor of Science - Clinical Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05-1985
Associate of Science - Psychology, Social Science And Philosophy
Parkland College
Champaign, IL05-1983
Skills
- Team Leadership
- Training and mentoring
- Operations Management
- Strategic Planning
- Psychosocial Assessments
- Assessment skills
- Multicultural Competence
- Suicide Prevention
- Cognitive behavioral therapy
- Mental Health Assessment
- Behavior Modification
- Individual Counseling
- Child Welfare
- Discharge Planning
- Clinical Supervision
- Grief counseling
- Anger Management
- Group Therapy
- Family therapy
- Domestic Violence Intervention
- Substance abuse treatment
- Trauma-informed care
- HIPAA Regulations
- Psychotherapy experience
- Obtaining authorizations
- Recordkeeping and documentation
- Facilitating groups
- Insurance Authorizations
- HIPAA Guidelines
- Community Resources
- Client Advocacy
- Evidence-based practices
- Psychosocial evaluations
- Individual Therapy
- Group Counseling
- Clinical Assessments
- Behavioral assessment
Certification
LCSW In Illinois till 2024
LCSW in Missouri until 2004
LCSW West Virginia till 2001
- Illinois Driver's License
- First Aid Certification in the past
Timeline
Social Service Director/Therapist
Royal Oaks Hospital
09.2000 - 05.2003
Licensed Clinical Social Worker
St. Johns Hospital-Healthcare Services
09.1997 - 09.2000
Master of Social Work, MSW - Social Work
University of Illinois At Urbana-Champaign
Bachelor of Science - Clinical Psychology
University of Illinois At Urbana-Champaign
Associate of Science - Psychology, Social Science And Philosophy
Parkland College
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