DRU SHAW
Compton,CA
Summary
Dynamic Office Assistant with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
DeNovo Healthcare
08.2021 - Current
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Processed referral requests from patients, doctors and other health care professionals.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Medical Billing Assistant
DeNovo Healthcare
08.2021 - Current
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Medical Office Assistant
Dr. Toni Johnson-Chavis, MD
06.2018 - 08.2021
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Provided prompt, polite and professional in-person and telephone customer service.
- Verified patient insurance coverage and benefits for medical claims.
Education
High School Diploma -
Opportunities For Learning- Hawthorne, CA
Hawthorne, CA06.2018
Skills
- Multi-line phone proficiency
- Caseload Management
- Follow-up Coordination
- Critical Thinking
- Continuous Improvement
- Problem-solving abilities
- Patient Advocacy
- Multitasking
- Reliability
- Self Motivation
- Quality Control
- Active Listening
Timeline
Referral Coordinator
DeNovo Healthcare
08.2021 - Current
Medical Billing Assistant
DeNovo Healthcare
08.2021 - Current
Medical Office Assistant
Dr. Toni Johnson-Chavis, MD
06.2018 - 08.2021
High School Diploma -
Opportunities For Learning- Hawthorne, CA