Dru Snyder
Spring Valley,CA
Summary
I am an intrinsically motivated, highly perceptive and indefatigably persistent individual seeking a mid-to-upper-level management position in the fields of Logistics, Inventory Control, Purchasing or Supply-Chain Management.
I am confident that I can perform beyond the minimum prerequisites for this position. Due to both my previous job experiences and extensive education I believe that anything I currently do not know about the job in question can be taught to me with relative ease.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Office & Operations Manager
MacArthur Company #238
12.2016 - 05.2022
- Provided superior sales & customer service to walk-in, phone and email customers.
- Maintained computer and physical filing systems. Used ERP/CRM software for most all processes (Infor M3 ERP software)
- Interviewed, hired, disciplined and terminated employees as needed. Trained new hires on PC and ERP system usage & company policies.
- Regularly utilized online logistics resources such as UPS Worldship, Globaltranz (GTZ) Freight, Quick Base and Uber Freight when arranging LTL, FTL or UPS/FedEx shipments.
- Managed OSHA compliance to keep organization operating within legal and regulatory guidelines. Ensured completion of daily safety inspections, scheduled routine maintenance and repairs on vehicles and forklifts.
- Coordinated outbound logistics (deliveries to customer jobsites) via careful monitoring of the vehicle delivery fleet through Omnitracs electronic logbook GPS tracking software.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Routinely completed various shipping & receiving documentation such as Bill-of-Lading (BOL), commercial invoice, proforma invoice, Shipper's Letter of Instruction (SLI), etc.
- Purchased stock and made-to-order HVAC and mechanical pipe insulation products by creating purchase orders in our ERP/CRM system and emailing them to our vendors.
- Coordinated all inbound logistics/deliveries via collaboration with freight brokers and carriers to arrange LTL, FTL/OTR, rail, intermodal and drayage shipments.
- Performed inventory control via daily cycle counts & investigating discrepancies between physical floor count and values in the ERP system.
Inside Sales Account Manager
MacArthur Company #659
07.2014 - 12.2016
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
- Updated accounts and maintained long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained between 5-10 employees on new technology and sales methods to build highly-knowledgeable and successful team.
Logistics Coordinator
Midwest 3rd-Party Logistics (MW3PL)
04.2013 - 06.2014
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Developed strategies to optimize utilization of available resources.
- Registered vendors and customers on database to maintain updated roster.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Managed inventory levels to verify availability of stock for customer orders.
Education
Bachelor of Science - Business Administration (w/emphasis in Logistics)
Kaplan University (renamed Purdue Global)
Cedar Rapids, IA09.2011
Associate of Science - Criminal Justice & Law Enforcement
Kaplan University (renamed Purdue Global)
Cedar Rapids, IA11.2009
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05.1997
Skills
- Inventory Control/Daily Cycle Counts
- Microsoft Office (Word, Excel, PowerPoint)
- Scheduling, Routing and Monitoring Outbound Delivery Vehicle Fleet via Omnitracs E-Log GPS Tracking Software
- Inside Sales & Customer Relations
- Supply-Chain Coordination (Inventory Control, Purchasing, Logistics, Receiving, etc)
- OSHA Regulatory Compliance
- CRM/ERP Software (AS-400 & Infor M3 systems)
- Customer Satisfaction & Accounts Management
- Ordering Office Supplies and Purchasing Inventory via PO's
- Billing and Invoicing
- Employee Timesheet & PTO Request Approval
- Employee Performance Evaluations
- Human Resources (Answering Health & Life Insurance, 401k & ESOP Questions)
- Forklift Operation
Timeline
Office & Operations Manager
MacArthur Company #238
12.2016 - 05.2022
Inside Sales Account Manager
MacArthur Company #659
07.2014 - 12.2016
Logistics Coordinator
Midwest 3rd-Party Logistics (MW3PL)
04.2013 - 06.2014
Bachelor of Science - Business Administration (w/emphasis in Logistics)
Kaplan University (renamed Purdue Global)
Associate of Science - Criminal Justice & Law Enforcement
Kaplan University (renamed Purdue Global)
High School Diploma -
Thomas Jefferson High School
Certification
CPR Certified, The American Red Cross, Cedar Rapids, Iowa. (1999)
Forklift Certified on stand-up (narrow-aisle), sit-down (standard) and walk-behind powered lift trucks (1997), cherry-pickers and scissor-jacks.
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