Dru Vileta
Plainfield,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Process Trainer
Amazon
02.2023 - Current
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Streamlined training modules for increased trainee comprehension and retention.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Established a positive learning environment by fostering open communication and collaboration among team members.
Process Trainer
Amazon
12.2020 - 02.2023
- Trained and mentored new personnel hired to fulfill various roles.
- Verified long-term staff excellence by updating continuous training initiatives such as online modules.
- Worked as Subject matter expert for all roles within Amazon.
- Created unique materials to support training programs
- Trained and mentored 100's of new personnel hired to fulfill various roles.
Electrical Apprentice
Cattaneo Electric
08.2015 - 11.2017
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
- Increased customer satisfaction by addressing concerns promptly and providing clear communication throughout installation process.
- Managed approximately 4 separate training groups, rollouts, and compliance records per day for the department.
Education
Bachelor of Arts - Psychology
Northern Illinois University
DeKalb, IL12.2020
Skills
- Proficient in Excel
- Proficient in Word
- Proficient in Publisher
- Course planning
- Student rapport
- Training material development
- Public speaking
- Data organization
- Employee training
- Recruitment strategies
- Candidate tracking
- Feedback Analysis
- Process Documentation
- Instructional Strategies
- Coaching and Mentoring
- Interpersonal Communication
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved failed allocation of shipments which led to increased accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved training gaps which led to overall collaboration and understanding increases for staff.
Awards
2017 PowerForward Dupage Scholarship
2018 Joliet Junior College Honor Roll
2019 NIU Merit Scholarship
2020 PowerForward Dupage Scholarship
Timeline
Process Trainer
Amazon
02.2023 - Current
Process Trainer
Amazon
12.2020 - 02.2023
Electrical Apprentice
Cattaneo Electric
08.2015 - 11.2017
Bachelor of Arts - Psychology
Northern Illinois University