Drucilla Evans
McDonough,GA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Massage Therapist
Massage Envy
01.2023 - 12.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Educated clients on benefits of massage and recommended home care techniques.
- Knowledge in Medical terminology, Kinesiology, and Osteology.
- Established and implemented massage protocols and procedures.
Clerk 2
Orange County Tax Collector
09.2019 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to deta. Some examples are accurate Driver License, Car Tittles, and Tag replacements and renewals.
- Processing Complex Title work, from out of country, making sure all the sate laws were followed.
- Acquired knowledge that was not required, such as processing immigrant Driver License to help answer customer questions and to help reduce stress on staff.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled phone payments with complete accuracy.
- Restocked and organized merchandise for example license plates, and office supplies.
Education
Certificate of Technical Studies - Massage Therapy
Cortiva Institute
Maitland, FL10-2022
Skills
- Attention to detail
- Administrative procedures
- Listening skills
- Email and phone etiquette
- Client records maintenance
- Problem-solving skills
- Data entry
- Verbal and written communication
Timeline
Massage Therapist
Massage Envy
01.2023 - 12.2023
Clerk 2
Orange County Tax Collector
09.2019 - 12.2022
Certificate of Technical Studies - Massage Therapy
Cortiva Institute
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