Drucilla Webb
Mobile,AL
Summary
- Highly motivated and goal oriented Human Resources Professionals with progressive experience improving HR systems to meet organizational objectives and goals . Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills , excellence time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Insurance Follow-up Representative
CPSI
01.2022 - Current
- Coordinated insurance follow-up processes to ensure timely resolution of outstanding claims.
- Analyzed account discrepancies and collaborated with various departments for effective issue resolution.
- Streamlined communication channels between patients, providers, and insurers to improve service delivery.
- Implemented tracking systems for pending claims, increasing visibility and accountability within the team.
Claims Resolution Specialist I
Multiplan
07.2019 - 12.2022
- Resolved complex claims by analyzing documentation and applying policy guidelines.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Identified trends in claims disputes, recommending process improvements to enhance efficiency.
- Reviewed and assessed claims for compliance with regulatory standards, ensuring quality assurance.
HR Assistant
CNC Catastrophe
08.2016 - 06.2019
- Coordinated recruitment processes, including scheduling interviews and managing candidate communications.
- Assisted in onboarding new employees, ensuring compliance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring.
- Managed employee records using HRIS systems to maintain accurate and up-to-date information.
Education
Murphy High School
Mobile, ALSkills
- HIPAA compliance
- Problem resolution
- Insurance verification
- Data entry proficiency
- Goal orientation
- Problem-solving skills
Timeline
Insurance Follow-up Representative
CPSI
01.2022 - Current
Claims Resolution Specialist I
Multiplan
07.2019 - 12.2022
HR Assistant
CNC Catastrophe
08.2016 - 06.2019
Murphy High School
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