Hi, I’m
Drue Polkey
Keyholder
Thibodaux,LA
Summary
Determined and creative worker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals by bringing a positive attitude and increased efficiency to a workplace environment.
Overview
4
years of professional experience
Work History
2nd & Charles
Keyholder
02.2023 - Current
Job overview
- Opened and closed store 2138 by counting registers, making deposits, and storing and filing all daily paperwork.
- Provided leadership support and management in all aspects of store operations, organization, maintenance, and purchasing functions, utilizing data software such as Microsoft Excel, Word, Outlook, DIBS, and Ceridian Dayforce.
- Utilized store sales plan and company sales goals to help drive sales by increasing key performance indicators in collaboration with a key metrics system that tracked the weekly, monthly, and annual value of sales and communications efforts.
- Managed and created social media content to enhance customer engagement and support marketing objectives.
- Promoted merchandising standards and company initiatives when interacting with customers to provide a fast and friendly experience.
- Ensured efficient evaluation, processing, and merchandising of products by researching and inputting product and customer information into the system according to company procedure.
- Promoted business development by developing and nurturing lasting relationships with clients through dedicated assistance, issue resolution, and active listening.
- Trained and mentored new employees.
- Ensured store security by adhering to loss prevention policies and performing regular audits.
2nd & Charles
Sales Associate
02.2022 - Current
Job overview
- Promoted merchandising standards and company initiatives when interacting with customers to provide a fast and friendly experience.
- Ensured efficient evaluation, processing, and merchandising of products by researching and inputting product and customer information into the system according to company procedures.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created a welcoming environment by monitoring and maintaining the store’s cleanliness including dusting, vacuuming, cleaning restrooms, and general maintenance of the building.
- Offered customers literary, musical, and filmic recommendations and guided them to appropriate genre areas based on their interests to encourage higher literacy and enjoyment of literature and media.
- Managed conflict resolution with dissatisfied customers in busy, high-stress situations calmly and professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items using store computer system.
Goat In The Road Productions
Box Office Attendant
10.2022 - 02.2023
Job overview
- Monitored ticket availabilities and reservations while maintaining a record of sold tickets.
- Provided organizational and practical support while working on-location at a National Historic Landmark in coordination with production and stage crew
- Prepared and dismantled the front-of-house box office and ticketing system at the start and finish of each shift.
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Educated patrons on theater policies, promoting a safe and enjoyable entertainment environment.
- Monitored inventory levels of promotional materials, replenishing them as needed for effective marketing efforts.
- Collaborated closely with other departments to ensure smooth operations during events.
- Assisted in the dismantling and storage of sets and props after performances, expediting turnaround time for future productions.
- Supported overall theater operations by taking on various tasks as needed, including box office duties, ushering functions, and set work.
Orange Leaf
Team Member
07.2021 - 12.2021
Job overview
- Maintained a friendly and positive relationship with guests to create customer loyalty.
- Prepared frozen yogurt and monitored frozen yogurt machines.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Contributed to team success by effectively collaborating with coworkers during peak hours.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Assisted manager with administrative tasks, opening and closing the store, and holding keys to the store.
Academy Sports & Outdoors
Cashier
01.2020 - 04.2020
Job overview
- Adapted to and enforced COVID-19 rules and regulations quickly and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with accuracy and handled multiple payment methods securely.
- Restocked and organized merchandise in front lanes.
- Performed checkout procedures quickly and accurately while also promoting store credit cards to customers.
CC's Coffee House
Barista
10.2019 - 12.2019
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving beverages and pastries.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
Education
Nicholls State UniversityThibodaux, LA
Bachelor of Arts from English
12.2021
University Overview
- Concentration in Film Studies
- Recipient of PFLAG New Orleans Scholarship (2018, 2021)
- Recipient of 4-Year Academic Achievement Scholarship
- Named to University President's List and Dean's List
- Relevant Coursework: Professional and Technical Writing, Writing & Research, Computers In The Office, Fundamentals of Public Speaking.
- 3.479 GPA
- Gamma Phi Beta (Crescent Correspondent, REAL Wellness Chairwoman, Ritual Assistant)
- Colonels Against Trafficking (Treasurer, Secretary)
- Prism/GSA member
- KNSU Radio Station (daytime talk show and music show DJ)
- Nicholls Film Society member
St. James High SchoolVacherie, LA
High School Diploma
05.2018
Skills
- Phone and Email Etiquette
- Office Opening and Closing
- Data Entry
- Team Collaboration
- Punctual and Reliable
- Excellent written and oral communication skills
- Microsoft Office Proficiency
- Organizational Skills
- Time Management
- Conflict Resolution
- Attention to Detail
- Customer Service
- Multitasking Abilities
Profile
Hi, I'm Drue! I am a recent college graduate, and I now have a Bachelor’s degree in English with a concentration in Film Studies. While in college, I also was a DJ at my university’s radio station, was a member of several clubs, and was a scholarship recipient. I am 23 years old, and I live in Louisiana, USA! Some of my personal interests are literature, film, television, writing, crochet, cats, video games, makeup, fashion, Dungeons and Dragons, baking, reading, and record collecting.
Volunteer Experience
- Girls On the Run, Thibodaux, Louisiana
- Colonels Against Trafficking, Thibodaux, Louisiana
- Gamma Phi Beta Eta Upsilon Chapter, Thibodaux, Louisiana
- KNSU Radio Station, Thibodaux, Louisiana
- DJs Incorporated, Thibodaux, Louisiana
- Ms. Rikki's Center for the Performing Arts, Thibodaux, Louisiana
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Keyholder
2nd & Charles
02.2023 - Current
Box Office Attendant
Goat In The Road Productions
10.2022 - 02.2023
Sales Associate
2nd & Charles
02.2022 - Current
Team Member
Orange Leaf
07.2021 - 12.2021
Cashier
Academy Sports & Outdoors
01.2020 - 04.2020
Barista
CC's Coffee House
10.2019 - 12.2019
Nicholls State University
Bachelor of Arts from English
St. James High School
High School Diploma
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