Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
DruKayla Mitchell

DruKayla Mitchell

Angleton,TX

Summary

Experienced early childhood educator with strong focus on creating engaging, nurturing, and developmentally appropriate learning environments. Skilled in curriculum design, classroom management, and fostering positive relationships with children, parents, and colleagues. Known for adaptability, teamwork, and achieving desired educational outcomes. Consistently reliable and responsive to changing classroom needs. Although I am a experienced early childhood educator I am also able to do anything within customer service/technical support. I am looking to get out of education at the moment due to personal reasons.

Overview

10
10
years of professional experience

Work History

Preschool Teacher

Kingdom Class Academy
09.2016 - Current
  • Developed engaging lesson plans tailored to diverse learning styles and needs.
  • Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
  • Implemented effective classroom management strategies enhancing student participation and behavior.
  • Collaborated with parents to support children's educational progress and well-being.
  • Mentored junior staff, sharing best practices for child engagement and curriculum delivery.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Technical Support Representative

Empereon-Constar
10.2015 - 07.2022
  • Resolved technical issues for customers, enhancing user experience and satisfaction.
  • Provided in-depth product support via phone, chat, and email channels.
  • Trained new team members on troubleshooting techniques and customer service protocols.
  • Collaborated with engineering teams to identify recurring problems and implement solutions.
  • Documented technical procedures and customer interactions for knowledge base updates.
  • Streamlined ticketing processes, improving response times and efficiency of support operations.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Managed high levels of call flow and responded to technical support needs.

Education

Angleton High School
Angleton, TX

Skills

  • Classroom management
  • Classroom organization
  • Child development
  • Positive reinforcement
  • Parent-teacher communication
  • Lesson planning
  • Early childhood education
  • Group and individual instruction
  • Activity planning
  • Curriculum planning
  • Social skills development
  • Age-appropriate assessment
  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Software diagnosis
  • Account updating
  • Ticket support system management
  • Ticket management
  • Data entry
  • Issue escalation
  • Remote technical support
  • Teamwork and collaboration
  • Friendly and patient

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Preschool Teacher

Kingdom Class Academy
09.2016 - Current

Technical Support Representative

Empereon-Constar
10.2015 - 07.2022

Angleton High School

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