Druscilla (Dru) Stoops

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• I started as an assistant manager at 1 location and was promoted to store manager and ran 2 other locations.

Same job duties as current position.

I started as an assistant manager and was promoted within a year to open a new location.

Same duties as current position.

I started as an assistant manager and was promoted to store manager in aprx 2 years.

• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Started out as a part timer and was given keys within 2 months.