DRU BAPTISTE
Dallas
Summary
Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Possess specialized skills in claim processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Associate
Statefarm Insurance
Richardson
12.2024 - Current
- Processed insurance claims for accuracy and compliance with company standards.
- Investigated claim details by gathering necessary documentation from clients and providers.
- Communicated effectively with clients to explain claim processes and resolve inquiries.
- Maintained detailed records of claims activities in the company's database system.
- Reviewed policy coverage to ensure proper handling of each claim submitted.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
Server
Applebee's Grill + Bar
Mount Pleasant
07.2024 - Current
- Provided exceptional, friendly, and fast service in a 70+ seat restaurant.
- Operated a cash register for cash, and credit card transactions with 100% accuracy.
- Improved customer satisfaction by 15% by streamlining order processing and reducing wait times.
- Improved customer satisfaction by 20% through proactive engagement and personalized service.
- Managed service operations for up to 100 daily customers across multiple shifts.
Server
Jalapeno Tree Mexican Restaurant
Mount Pleasant
08.2023 - 05.2024
- Enhanced customer experience by creating a warm and welcoming environment for 100+ customers daily.
- Documented customer orders.
- Ensure all guests receive timely and professional service.
- Delivered orders to customer tables.
- Utilized multitasking skills in order to meet the needs of multiple tables.
- Maintained a clean serving and dining area.
- Restocked essential items before, during, and after all shifts.
Office Coordinator
Evoque DCS
Irving
11.2022 - 04.2023
- Implemented a comprehensive calendar system to manage meetings and appointments efficiently.
- Enhanced office productivity by 70% through strategic optimization initiatives.
- Managed the office administration and procedures, organised office functions, and oversaw daily operations in the office with more than 60 employees.
- Increased internal office efficiency by over 40%.
- Provided administrative support to 5 departments, including document copying, preparation of over 100 reports, and package mailing.
- Enhanced package handling efficiency by 60% through improved delivery and pickup procedures.
- Managed procurement of office and kitchen supplies, optimizing inventory levels and reducing supply costs by 10% annually, while maintaining a 98% fulfillment rate, ensuring seamless operations across departments.
Document Specialist
Ruth Ruhl
Dallas
06.2021 - 09.2022
- Revamped the mortgage document management system, leading to a 40% decrease in document retrieval time and a 25% increase in document accuracy, successfully improving efficiency and workflow within the organization.
- Implemented organization of files based on date and type.
- Expanded accessibility to documents by enhancing computer systems.
- Facilitated scanning and uploading of prepared files.
- Significantly reduced information retrieval time by 55% through efficient organization techniques.
Human Resources Assistant
Walmart
Greenville
10.2021 - 01.2022
- Implemented data-driven staff scheduling protocols, resulting in a 20% reduction in overtime costs and an 18% increase in overall productivity.
- Executed comprehensive strategies to enhance overall office efficiency, resulting in a 35% decrease in turnaround time for tasks and a 25% reduction in error rates, significantly boosting productivity across all departments.
- Conducted training sessions for customer service representatives.
- Facilitated new hire orientation programs as a lead.
Sales Associate
Ross
Rockwall
07.2019 - 09.2021
- Successfully addressed customer concerns, achieving a 90% resolution rate on first contact and improving overall customer satisfaction scores by 15% within six months.
- Revamped inventory control processes, resulting in a 20% reduction in stock outs and a 20% decrease in excess inventory, leading to optimized management and improved cost efficiency.
- Delivered exceptional customer service to uphold brand standards.
- Elevated inventory displays for improved presentation and sales.
Cashier
Burger King
Royse City
07.2018 - 09.2019
- Delivered outstanding customer service, consistently achieving a customer satisfaction rating of over 95% and receiving commendations from supervisors for exceeding performance targets by 20% on average.
- Enhanced customer satisfaction within a dynamic, high-volume setting, reducing customer complaints by 35% within a six-month period while maintaining a high level of positive feedback and repeat business.
- Successfully managed multiple payment locations, achieving a 98% accuracy rate in transactions and reducing customer wait times by 45% through efficient multitasking techniques.
Education
BACHELOR OF SCIENCE - Psychology
Texas A&M University
Commerce, TXMASTERS OF SCIENCE - Healthcare Leadership
Texas A&M University
Commerce, TXSkills
- Microsoft Office Word
- PowerPoint
- Excel
- Outlook
- Publisher
- Google Suite
- Google Sheets
- Microsoft Teams
- Slack
- Spreadsheets
- Microsoft Office Suite
- Data Entry
- Photoshop
- Procreate
- Canva
- Illustrator
- Office Management Software
- Claims processing
- Documentation management
- Policy review
- Claims investigation
- Payment processing
- Customer relationship management
- Office administration
- Record keeping
- Inventory management
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Insurance claims review
- Conflict resolution
- File management
- Analytical thinking
- Multitasking
- Attention to detail
Certification
Six Sigma - Green Belt, Texas A&M University - Commerce College of Business
Awards
- President's List, 2021-2022
- Member Kappa Delta Chi Sorority, Inc., 2019
- Dean's List, 2019-2021
- Alumni Association 50-Year Club
Languages
- English, Native
- Spanish, Intermediate
- French, Beginner
Industry Expertise
- Customer Service
- Organization
- Creativity
- Problem-Solving
- Teamwork
- Leadership
- Management
- Instruction
- Administration
- Scheduling
- HIPAA
- Data Analysis
Timeline
Claims Associate
Statefarm Insurance
12.2024 - Current
Server
Applebee's Grill + Bar
07.2024 - Current
Server
Jalapeno Tree Mexican Restaurant
08.2023 - 05.2024
Office Coordinator
Evoque DCS
11.2022 - 04.2023
Human Resources Assistant
Walmart
10.2021 - 01.2022
Document Specialist
Ruth Ruhl
06.2021 - 09.2022
Sales Associate
Ross
07.2019 - 09.2021
Cashier
Burger King
07.2018 - 09.2019
BACHELOR OF SCIENCE - Psychology
Texas A&M University
MASTERS OF SCIENCE - Healthcare Leadership
Texas A&M University