Dynamic professional with a proven track record in business administration and customer service, exemplified during my tenure as Store Manager at Abusiva. Expert in travel planning and organization, I excel in multitasking and problem-solving, consistently enhancing operational efficiency and client satisfaction. Bilingual in English and Portuguese, with advanced Spanish skills.
• Founded and manage a trusted pet care business serving clients across Manhattan and Brooklyn.
• Provide personalized dog walking, pet sitting, and boarding.
• Built strong relationships with pet owners through consistent communication, flexibility, and reliability.
• Handle all scheduling, client onboarding, billing, and service customization independently.
• Ensure animal safety, health monitoring, and positive behavior reinforcement during walks and visits.
• Provided administrative support to executives and office staff, ensuring smooth daily operations.
• Managed phone calls, emails, and appointment scheduling with discretion and professionalism.
• Prepared documents, reports, and presentations with accuracy and attention to detail.
• Organized and maintained confidential files, office supplies, and inventory.
• Welcomed visitors and handled front-desk responsibilities with excellent customer service.
• Coordinated meetings, travel arrangements, and internal communications efficiently.
• Supported various departments with data entry, filing, and internal project follow-ups.
• Provided high-level personal and administrative support to a busy household with complex schedules.
• Managed calendar coordination, travel planning, personal shopping, and errand running.
• Oversaw household operations including vendor management, maintenance appointments, and supplies.
• Supported childcare routines, school pickups, activity coordination, and occasional overnight care.
• Handled confidential information with discretion and maintained a high standard of professionalism.
• Coordinated family events, gift sourcing, holiday planning, and special occasion logistics.
• Served as the primary point of contact for service providers, deliveries, and family guests.
• Provided attentive care for children including meal preparation, homework assistance, and bedtime routines.
• Ensured a safe, nurturing, and engaging environment tailored to each child’s needs and age group.
• Maintained cleanliness and organization throughout the home, including laundry, deep cleaning, and tidying.
• Coordinated daily household tasks while supervising children, demonstrating strong multitasking abilities.
• Communicated closely with parents to provide updates and follow routines and expectations.
• Supported family needs with flexibility, reliability, and high levels of discretion.
• Oversaw daily operations of the store, including sales, inventory, team supervision, and customer service.
• Trained, scheduled, and managed a team of employees to ensure top performance and motivation.
• Implemented merchandising strategies that boosted monthly sales and enhanced product visibility.
• Maintained accurate inventory control and coordinated stock ordering and vendor relations.
• Delivered exceptional service to customers, resolving issues and ensuring satisfaction.
• Ensured compliance with company policies, cleanliness standards, and safety regulations.