Summary
Overview
Work History
Education
Skills
Timeline
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Dryenne Miranda

Dryenne Miranda

New York,NY

Summary

Dynamic professional with a proven track record in business administration and customer service, exemplified during my tenure as Store Manager at Abusiva. Expert in travel planning and organization, I excel in multitasking and problem-solving, consistently enhancing operational efficiency and client satisfaction. Bilingual in English and Portuguese, with advanced Spanish skills.

Overview

18
18
years of professional experience

Work History

Owner

City Paws Patrol
New York, NY
01.2012 - Current

• Founded and manage a trusted pet care business serving clients across Manhattan and Brooklyn.
• Provide personalized dog walking, pet sitting, and boarding.
• Built strong relationships with pet owners through consistent communication, flexibility, and reliability.
• Handle all scheduling, client onboarding, billing, and service customization independently.
• Ensure animal safety, health monitoring, and positive behavior reinforcement during walks and visits.

Secretary's Assistant

Self Employed Web
New York, NY
01.2021 - 01.2024

• Provided administrative support to executives and office staff, ensuring smooth daily operations.

• Managed phone calls, emails, and appointment scheduling with discretion and professionalism.

• Prepared documents, reports, and presentations with accuracy and attention to detail.

• Organized and maintained confidential files, office supplies, and inventory.

• Welcomed visitors and handled front-desk responsibilities with excellent customer service.

• Coordinated meetings, travel arrangements, and internal communications efficiently.

• Supported various departments with data entry, filing, and internal project follow-ups.

Family's Assistant

Self Employed
New York, NY
01.2015 - 01.2020

• Provided high-level personal and administrative support to a busy household with complex schedules.
• Managed calendar coordination, travel planning, personal shopping, and errand running.
• Oversaw household operations including vendor management, maintenance appointments, and supplies.
• Supported childcare routines, school pickups, activity coordination, and occasional overnight care.
• Handled confidential information with discretion and maintained a high standard of professionalism.
• Coordinated family events, gift sourcing, holiday planning, and special occasion logistics.
• Served as the primary point of contact for service providers, deliveries, and family guests.

Babysitter / Housekeeper

Self Employed
New York, NY
01.2011 - 01.2020

• Provided attentive care for children including meal preparation, homework assistance, and bedtime routines.

• Ensured a safe, nurturing, and engaging environment tailored to each child’s needs and age group.

• Maintained cleanliness and organization throughout the home, including laundry, deep cleaning, and tidying.

• Coordinated daily household tasks while supervising children, demonstrating strong multitasking abilities.

• Communicated closely with parents to provide updates and follow routines and expectations.

• Supported family needs with flexibility, reliability, and high levels of discretion.

Store Manager

Abusiva / Cantao
, Brazil
01.2007 - 01.2010

• Oversaw daily operations of the store, including sales, inventory, team supervision, and customer service.

• Trained, scheduled, and managed a team of employees to ensure top performance and motivation.

• Implemented merchandising strategies that boosted monthly sales and enhanced product visibility.

• Maintained accurate inventory control and coordinated stock ordering and vendor relations.

• Delivered exceptional service to customers, resolving issues and ensuring satisfaction.

• Ensured compliance with company policies, cleanliness standards, and safety regulations.

Education

CPR / AED Certified

American Red Cross
New York
06-2025

B.A. - Business Administration

FGV EBAPE – Fundacao Getulio Vargas
Brazil
01.2011

Some College (No Degree) - Marketing & Sales

FGV EBAPE – Fundacao Getulio Vargas
01-2011

Certified -

Skylab Flight Attendant School
01.2011

Skills

  • Travel Planning
  • Multitasking
  • MS Office
  • Organization
  • Problem Solving
  • Fluent: EN/PT
  • Spanish (Advanced)
  • Dual Citizenship: USA & Brazil
  • Customer Service
  • Business Administration
  • Staff Hiring

Timeline

Secretary's Assistant

Self Employed Web
01.2021 - 01.2024

Family's Assistant

Self Employed
01.2015 - 01.2020

Owner

City Paws Patrol
01.2012 - Current

Babysitter / Housekeeper

Self Employed
01.2011 - 01.2020

Store Manager

Abusiva / Cantao
01.2007 - 01.2010

CPR / AED Certified

American Red Cross

B.A. - Business Administration

FGV EBAPE – Fundacao Getulio Vargas

Some College (No Degree) - Marketing & Sales

FGV EBAPE – Fundacao Getulio Vargas

Certified -

Skylab Flight Attendant School