Donald Scott Flowers
Tarpon Springs,FL
Summary
Over 20 years of Management and leadership experience in operations including recruiting, Training, Sales, and P&L analyst. Managing a team of 22 managers with over 300 employees. Have improved Growth and profit margins while maintaining customer retention. Accomplished, outcome-driven individual recognized for achieving overall profitability, productivity, and safety. Strengths include producing desired results, both short and long term, understanding the value of team building and customer satisfaction to produce successful results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Self-employed
04.2023 - 04.2024
- Operations and B2B Sales and operations consulting for 3 small private companies
- Increased sales revenue and growth, increased net and gross profits, Write SOP's, training, Analyze data, labor, material usage vs completed production, material cost, Fleet management, inspections
General Manager of Commercial Pest Operations
Massey Services Inc.
05.2020 - 03.2023
- Business Development, Sales, Marketing, Customer retention
- Increased Growth and Profit margins by 25 percent in the first year with sales increasing from $700,800 to $1.2 mil
- 25% Growth consistently
- Oversee all Operations of the Branch including the service department
- Collections, Inventory control, on-site customer inspection, Recruiting, Hiring, Training, inventory control, Problem-solving, Run production in the field as needed.
President/Owner
MagickleenUSA LLC
08.2017 - 12.2019
- Business Development, B2B sales, Marketing, Sales, P&L, Overall Growth, HR, payroll, customer service, scheduling, budgets, OSHA, Workers Comp, Training of proper cleaning procedures, Floor care, stripping and waxing, buffing, burnishing, Grew company from 0 - $45,000 average per month, 1 Client grew to over 35 clients in 3 markets
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities
- Established innovative policies to improve organizational performance and increase customer satisfaction
- Cultivated strong relationships with external partners to foster collaboration and maximize resources
- Analyzed industry trends and tracked competitor activities to inform decision making
- Managed financial, operational and human resources to optimize business performance
District Recruiting & Training Manager
HealthCare Services Group
01.2010 - 02.2017
- Recruiting, training, and motivating a strong working team of 11 salaried account managers; 100 plus housekeeper and laundry employees
- Train account managers (Train the Trainer) staff on housekeeping cleaning procedures, stripping and waxing floors, chemicals usage, and fire and safety
- Assured long-term care facility complied with JCAHO requirements, Planned, organized, directed, and coordinated operation activities, and provided services
- Provided technical expertise to analyze existing equipment for cost-effectiveness, reliability, and safety
- Maintained an appropriate environment for patients, employees, medical staff, and the public per policies/procedures, hospital regulatory requirements, and local community and governmental agencies
- Handled budgeting and controlling costs of labor, equipment, and supplies
- Establish and review standards and work procedures for all housekeeping staff following established policies and practices of the facility
- Restructure Housekeeping Departments to improve staff productivity reduce overtime hours, and set up working schedules and daily assignments.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing enterprise targets
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
SR District Manager of Environmental Service: West Coast, Tampa Bay FL area
HealthCare Services Group
01.2010 - 02.2017
- Multi facility manager up to 22 facilities with over 300 employees, Housekeeping and laundry, Responsible for P&L, 4 million in revenue, Managing all aspects of operations, budget, human resources, safety, workers comp, payroll, inventory control, OSHA compliance, Insure preparedness of compliance for State and Federal visits, Client relations and meetings, Recruiting, Training, and development of account managers, Created spreadsheets, power points, and SOP's for various tools of knowledge for Account managers and myself.
Education
Skills
- P&L
- Sales
- Inventory control
- Business Analysts
- Recruiting
- Customer Service
- Organizational Skills
- Microsoft Office
- CRM's Salesforce, Hub Spot, Zoom info Sales, Service Pro
- Program Optimization
- Strategic thinker
- Leadership training
- Employment law knowledge
- New hire onboarding
- Staff development plans
- Project Management
References
Available upon Request
Timeline
Self-employed
04.2023 - 04.2024
General Manager of Commercial Pest Operations
Massey Services Inc.
05.2020 - 03.2023
President/Owner
MagickleenUSA LLC
08.2017 - 12.2019
District Recruiting & Training Manager
HealthCare Services Group
01.2010 - 02.2017
SR District Manager of Environmental Service: West Coast, Tampa Bay FL area
HealthCare Services Group
01.2010 - 02.2017
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