Daniel Schumann
Wildwood
Summary
Operations Area Manager with a proven track record across multiple properties, excelling in operational efficiency improvement, employee experience, and guest service. Enhanced customer service and employee satisfaction through targeted initiatives, fostering a positive environment. Skilled in staff training and development, consistently achieving operational excellence and exceeding performance goals.
Overview
8
8
years of professional experience
Work History
Operations Area Manager
Morey's Piers And Beachfront Waterparks
01.2025 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers and associates.
- Developed and implemented strategies to improve customer service and increase employee satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Acted as Manager on Duty, overseeing daily operations of amusement facilities.
Attractions Team Captain
Universal Orlando
08.2022 - 12.2024
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Implemented strategies, incentives, and ideas to meet and exceed KPIs including Safety, Efficiency, and Guest Service.
- Oversaw operations related to The Incredible Hulk Coaster, Dudley Do-Right's Ripsaw Falls, and Transformers: The Ride 3D.
Operations Intern
Dollywood Parks and Resorts
05.2021 - 08.2021
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Worked alongside Operations Management team to improve attraction efficiency throughout the property.
- Developed and Tested single rider lines across property to increase rider throughput.
- Assisted with Front-line duties within our operation.
Attractions Operator
Six Flags New England
03.2017 - 01.2020
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Prioritized safety and efficiency, increasing rider throughput and reducing safety critical errors across multiple major attractions.
Education
Master of Science - Hospitality And Tourism Management
University of Central Florida
Orlando, FL05-2026
Bachelor of Science - Business Management
Keene State College
Keene, NH05-2022
Skills
- Relationship building and management
- Staff management
- Team development
- Policy enforcement
- Strategic planning
- Professionalism
- Goals and performance
- Brainstorming ideas
- Staff training and development
- Guest relations management
Timeline
Operations Area Manager
Morey's Piers And Beachfront Waterparks
01.2025 - Current
Attractions Team Captain
Universal Orlando
08.2022 - 12.2024
Operations Intern
Dollywood Parks and Resorts
05.2021 - 08.2021
Attractions Operator
Six Flags New England
03.2017 - 01.2020
Master of Science - Hospitality And Tourism Management
University of Central Florida
Bachelor of Science - Business Management
Keene State College
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