Tracy Hall
Denver,Colorado
Summary
Energetically advanced from Barista to Store Manager at STARBUCKS COFFEE COMPANY, demonstrating exceptional leadership in training employees and enhancing customer satisfaction. Excelled in maintaining rigorous financial accuracy and store operations. After two decades, decided to pursue a different career with a focus on laboratory science by obtaining a Bachelor's of Science in Biology with a minor in Chemistry.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in cash management
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Store Manager
STARBUCKS COFFEE COMPANY
04.2017 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures as well as maintaining schedules and performance reviews.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2014 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Barista
STARBUCKS COFFEE COMPANY
06.2004 - 04.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, CO12.2024
Skills
- Laboratory safety protocols
- Sample Preparation
- Microscopy techniques
- Lab result interpretation
- Microbiology Techniques
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2022 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2017 - 08.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2014 - 04.2017
Barista
STARBUCKS COFFEE COMPANY
06.2004 - 04.2014
Bachelor of Science - Biology
Metropolitan State University of Denver