Summary
Overview
Work History
Education
Skills
Timeline
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AJ Ramson

New York,NY

Summary

Dynamic leader with a proven track record at BIGToken, enhancing client satisfaction and retention through strategic communications and effective account management. A creative innovator with an entrepreneurial spirit as shown at SnowFox Media. Expert in developing customer success plans and fostering strong relationships, leveraging skills in CRM software and staff mentoring to drive substantial business growth.

Overview

9
9
years of professional experience

Work History

Head of Customer Success

BIGToken
01.2023 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Created customer support strategies to increase customer retention.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Co-Founder

SnowFox Media
01.2022 - 01.2023
  • Wrote and directed commercials for Fantasy Football app "Sleeper," subscription box “FabFitFun, smart light company “SKYX Platforms” and more.
  • Driving and overseeing the creative development of video projects, including post-production.
  • Generating and closing leads through social media and marketing campaigns.
  • Pitching clients with ad concepts consistent with their goals and selling points.
  • Leading client communications and act as point of contact between client and production team.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Digital Media Associate

Prism Digital Media
07.2016 - 01.2023
  • Determined and supported keyword selection, audience targeting, audience retargeting and remarketing.
  • Supported paid media initiatives through asset trafficking and management, tracking URL creation and tracking pixels and tagging.
  • Formed profitable paid search strategies in collaboration with decision-makers.
  • Maintained knowledge of and partnerships with PPC ad platforms and vendors.
  • Oversaw account activity on search platforms using Google AdWords and Bing ads.

Education

Bachelor of Science - Finance

Tulane University
New Orleans, LA
06-2015

Skills

  • Strategic communications
  • Proficient in Canva, Davinci Resolve, Adobe, Excel, PowerPoint
  • Account management
  • Key accounts development
  • Business development
  • Customer relations
  • CRM software
  • Staff mentoring & leadership
  • Digital advertising

Timeline

Head of Customer Success

BIGToken
01.2023 - Current

Co-Founder

SnowFox Media
01.2022 - 01.2023

Digital Media Associate

Prism Digital Media
07.2016 - 01.2023

Bachelor of Science - Finance

Tulane University

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