Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
SoftwareEngineer
D. Shane Pouliot

D. Shane Pouliot

Moultonborough,NH

Summary

Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Information Technology

Great American Dining: The Common Man Family
02.2024 - 04.2024
  • Developed a plan to implement a cloud-hosted phone system that would save the company $12,000 annually versus their previous POTS System
  • Worked with location managers to clean up their offices, labeled and traced out cables
  • Replaced aging workstations in line with company policies
  • Provided on-site and remote support for company locations and when necessary, worked with vendors to resolve issues.

Company IT Specialist & Instrumentation Technician

Electrical Installations, LLC
09.2017 - 01.2024
  • Implemented a unified cyber security plan to standardize anti-malware software deployment provided for secure remote access to a select group of individuals in the company
  • Implemented a new process to back up the company’s data server both locally and offsite
  • This saved the company from added downtime in the event of an emergency and provided long-term cost savings
  • Worked with the company Design Team to design and implement Networking and Cybersecurity solutions that followed the project engineer’s specifications
  • Created specifications for networking and cybersecurity projects following the client’s guidance.

Education

CompTIA Network+ Boot Camp -

New Hampshire Technical Institute
01.2024

Customer Service Specialist -

Northern Essex Community College
01.2001

Office Automation -

Whittier Regional Vocational Technical High School
01.2000

Skills

  • Technical Support
  • Detail-orientated
  • Service-focused
  • Time-management
  • Microsoft 365
  • Microsoft Windows & macOS
  • Active Directory
  • Infrastructure Planning
  • Security improvements
  • Information Security
  • Project Coordination
  • Network Administration
  • Application support
  • IT service management

Certification

  • WorkReadyNH - Soft Skills Certificate
  • CompTIA Network+
  • Office Automation Certificate
  • Customer Service Specialist Certificate

Volunteer Experience

Technical Director, 09/01/12 - Present, Moultonborough Methodist Church 

  • Designed and implemented an improved local area network.
  • Implemented a new IP-based phone system that will save the church $480 annually.
  • Migrated to a new fiber optic ISP that will not just provide a better quality of service but also save the church $600 annually.
  • Performs routine maintenance checks on all technical equipment before use in live events.
  • Provides on-site support to troubleshoot any technical issues both remote and on-site.
  • Works with paid employees, vendors, and volunteers to maintain a cost-effective and efficient workspace. Provides support in disseminating complex technical information on specific applications., Supervises the installation and maintenance of audio-visual equipment for various events.

Cubmaster, 04/01/17 - Present, Daniel Webster Council, Pack 290 & 369 

  • Grew the program from single digits to between 18 and 20 youth participants.
  • Grew the volunteer base from three individuals doing everything to numerous parents and community volunteers.
  • Develop an annual plan and budget.
  • Carry out the program with support from the Pack Committee, including monthly Pack Meetings.
  • Work with the Pack Committee to recruit and develop new leaders.
  • Manage a team of volunteers.
  • Serves on district and state-wide committees.

References

References available upon request

Timeline

Manager of Information Technology

Great American Dining: The Common Man Family
02.2024 - 04.2024

Company IT Specialist & Instrumentation Technician

Electrical Installations, LLC
09.2017 - 01.2024

CompTIA Network+ Boot Camp -

New Hampshire Technical Institute

Customer Service Specialist -

Northern Essex Community College

Office Automation -

Whittier Regional Vocational Technical High School
  • CompTIA Network+
  • Office Automation Certificate
  • Customer Service Specialist Certificate
D. Shane Pouliot