Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Information Technology
Great American Dining: The Common Man Family
02.2024 - 04.2024
Developed a plan to implement a cloud-hosted phone system that would save the company $12,000 annually versus their previous POTS System
Worked with location managers to clean up their offices, labeled and traced out cables
Replaced aging workstations in line with company policies
Provided on-site and remote support for company locations and when necessary, worked with vendors to resolve issues.
Company IT Specialist & Instrumentation Technician
Electrical Installations, LLC
09.2017 - 01.2024
Implemented a unified cyber security plan to standardize anti-malware software deployment provided for secure remote access to a select group of individuals in the company
Implemented a new process to back up the company’s data server both locally and offsite
This saved the company from added downtime in the event of an emergency and provided long-term cost savings
Worked with the company Design Team to design and implement Networking and Cybersecurity solutions that followed the project engineer’s specifications
Created specifications for networking and cybersecurity projects following the client’s guidance.
Education
CompTIA Network+ Boot Camp -
New Hampshire Technical Institute
01.2024
Customer Service Specialist -
Northern Essex Community College
01.2001
Office Automation -
Whittier Regional Vocational Technical High School
01.2000
Skills
Technical Support
Detail-orientated
Service-focused
Time-management
Microsoft 365
Microsoft Windows & macOS
Active Directory
Infrastructure Planning
Security improvements
Information Security
Project Coordination
Network Administration
Application support
IT service management
Certification
WorkReadyNH - Soft Skills Certificate
CompTIA Network+
Office Automation Certificate
Customer Service Specialist Certificate
Volunteer Experience
Technical Director, 09/01/12 - Present, Moultonborough Methodist Church
Designed and implemented an improved local area network.
Implemented a new IP-based phone system that will save the church $480 annually.
Migrated to a new fiber optic ISP that will not just provide a better quality of service but also save the church $600 annually.
Performs routine maintenance checks on all technical equipment before use in live events.
Provides on-site support to troubleshoot any technical issues both remote and on-site.
Works with paid employees, vendors, and volunteers to maintain a cost-effective and efficient workspace. Provides support in disseminating complex technical information on specific applications., Supervises the installation and maintenance of audio-visual equipment for various events.