Dshanique Wilson-Taylor
Seguin,Texas
Summary
Dedicated and adaptable professional with a proactive attitude. Demonstrates strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Rescare Homecare
05.2020 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Assistant Manager
Murphy USA
Seguin, TX
07.2016 - 01.2017
- Developed and executed initiatives to enhance customer retention.
- Assists sales associates in closing sales
- Ensures that all register drawers are balanced at the end of a shift
- Prepares bank deposit envelopes and stores daily profits in company safe
- Efficiently managed store phone inquiries, ensuring accurate information was provided and callers were transferred when necessary
- Observes customer and employee conduct, flagging any doubts to the managerial staff.
- Directed and supervised daily activities to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discre
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Lead Cashier
Murphy USA
06.2016 - 07.2016
- Greeted customers as they enter the store
- Assisted customers in locating items
- Promoted new store products
- Reported complaints and problems to store manager and referred customers to manager when needed
- Trained new cashiers
- Oversaw activity of junior cashiers to ensure that they are working up to store expectations
- Kept front end of store cleaned and organized
- Restocked, replaced, and organized items on the sales floor.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Emma L Broady Academy
San Antonio, TX08-2019
Skills
- Behavioral Support
- Hands-On Patient Support
- Documentation Management
- Understanding of State Compliance Standards
- Individualized Care Review
- Assistance with Daily Living
- Supportive Patient Interaction
- Customer Issue Resolution
- Phone Communication Management
- Supportive Communication
- Customer Satisfaction
- Product Knowledge
- Payment Collection
- Adaptability and Dependability
- Workflow Coordination
Timeline
Direct Support Professional
Rescare Homecare
05.2020 - Current
Assistant Manager
Murphy USA
07.2016 - 01.2017
Lead Cashier
Murphy USA
06.2016 - 07.2016
High School Diploma -
Emma L Broady Academy
Similar Profiles
Christopher ColesChristopher Coles
Direct Support Specialist at Rescare HomecareDirect Support Specialist at Rescare Homecare
Isaiah HartIsaiah Hart
DSP at Rescare HomecareDSP at Rescare Homecare
Ashlee MolinaAshlee Molina
Direct Support Professional Caregiver at Rescare HomecareDirect Support Professional Caregiver at Rescare Homecare
Reid SchuetzReid Schuetz
Senior Quality Assurance Specialist at Rescare HomecareSenior Quality Assurance Specialist at Rescare Homecare
Stephanie MaldonadoStephanie Maldonado
Lawn Service at Rick Lawn ServiceLawn Service at Rick Lawn Service